How To Ensure Your Live Chat KPIs Are Accurate
Ensuring Your Live Chat KPIs Are Accurate A live chat KPI, or key performance indicator, is an indication of the health of your live chat system’s performance. If you have no idea what that means, don’t worry! This article will
How to Streamline Your Customer Service Workflow
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your
How to Outsource Live Chat Operators for Maximum Productivity
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat
How to Outsource Ecommerce Customer Service?
Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most
10 Reasons to Outsource Customer Support
Customer Support Outsourcing Reasons Before you decide to outsource your customer support team, it’s important to be aware of the advantages and disadvantages that outsourcing can have on your business. Some businesses choose to outsource their customer support because they
The Relationship between Customer Service and Revenue
Revenue And Customer Service Relationship Too often, business owners put customer service on the back burner as they build their company to focus on increasing revenue. But although this may be effective in the short term, putting money before your