Ecommerce Customer Service: Common Mistakes and How to Avoid Them
Creating and maintaining an exceptional eCommerce customer service experience takes time, effort, and commitment. Unfortunately, many store owners make common mistakes that alienate their customers and end up costing them valuable revenue. Here are some of the most common mistakes
How to Maximize the Performance of Your Email Campaigns
To know how to maximize the performance of your email campaigns, you first need to understand what contributes to the success of email campaigns. The three most important factors of an email campaign’s success are list quality, subject line, and
The Great Chatbot Debate: Do Consumers Really Want Them?
Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. But does this really make sense from the consumer’s point of view? Some experts think
The cost of customer neglect: How businesses lose out by ignoring their customers
Your customers are just that — customers. That means they pay you to provide them with your product or service, but it doesn’t necessarily mean that they will be loyal to you forever if you don’t give them something worth
The Impact of Live Chat on Conversion Ratios
Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if
The Top 5 Things You Need to Know About CX
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a
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