Apparel Company Gets Sales Lift

Apparel Company Gets Sales Lift

HiredSupport helped an apparel company increase their sales and customer support by managing live chat support, email, and phone orders.

Problem

US-based apparel company wanted to cut down on customer support costs on their ecommerce platform + increase sales by offering live chat support to their customers.

Solution

We assigned 3 agents who would maintain pre-sale and post-sale support. The entire support system and order processing was delegated to 3 of our support agents.

Results

Sales went up 38% and overall customer satisfaction was improved. Customers received instant answers via live chat and email which converted into more sales for the brand.

Detailed Results: HiredSupport actively continues to maintain support for the apparel company. We handle about 125 orders per day and do phone verification for larger orders (as needed), live chat for pre-sale questions and for post-sale questions, email support, and handle a phone line during normal business hours. Since we have taken over support from the previous in-house employees for the apparel brand, sales have steadily grown and there has been more repeat customer business.

The apparel company previously had a team of 3 doing the same work but only during business hours. Since we understand that business happens all day and all night, we kept our agents working one per 8-hour shift. This gave the brand a 24-hour, 7 day a week, 365 days a year coverage for their customers. Not only did this mean 3x amount of time for support, but we were able to do a more effective job than the previous in-house employees and were able to do it for a third of the cost that the apparel company was paying their in-house employees.

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