How we work

Customer support training sessions

Customer support training sessions

  • We review all documentation and previous support including chats, emails, tickets, knowledgebase, and FAQs.
  • We participate in training sessions and come up with test scenarios from common support questions to ensure we've learned your business perfectly.
Customer support training sessions
Go live with our trained team

Go live with our trained team

  • When our team is ready, usually just in as little as a few days, we jump straight into it and start taking over your support.
  • Your new outsourced team becomes as good as an in-house team. We help cut costs but we certainly never compromise on quality.
Go live with our trained team
Measurable customer satisfaction scores

Measurable customer satisfaction scores

  • We review individualized reports to make sure on a per-agent basis we are meeting CSAT scores every single day.
  • We've repaired customer satisfaction scores in the 70%'s to the low 90%'s in just a month of working with our high volume clients.
Measurable customer satisfaction scores
Built for growth, always transparent

Built for growth, always transparent

  • We build out our CX teams for your campaigns so that we can can easily scale within a short notice to fuel accelerated growth in your business.
  • At HiredSupport, we guarantee you will have access to every agent working for you anytime. You may read every single chat transcript, email, or call.
Built for growth, always transparent
Happy clients and happy customers

Happy clients and happy customers

  • We provide peace of mind to your business so you can focus on growth. We've worked with many industries, all with clients that stay with us because we beat their expectations.
  • Clients that have made the switch to HiredSupport have seen increases across the board in: CSAT scores, reliability, response time, English literacy, and ROI.
Happy clients and happy customers
Contact Us

Let us handle your support today.

Email us to learn how we can help!

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