Our Story
HiredSupport: Where exceptional customer service is more than just a goal – it’s our passion. From humble beginnings, we’ve grown into a global force in outsourced support.
We innovate. We expand. We transform.
And we’re here to help your business thrive.
2016
Founded With a Vision
HiredSupport is born with a bold vision: to revolutionize how businesses outsource customer service and enhance customer satisfaction worldwide.
2018
Growing Strong
We quickly make our mark, managing support operations for over 40 clients each month – businesses that, like us, believe in the power of outstanding customer service.
2020
Expanding Our Reach
Our rapid growth propels us to a new office 3x the size of our first, setting the stage for even greater achievements and expansion.
2022
Transforming into a Full-Service BPO
HiredSupport evolves into a dynamic full-service BPO. From data annotation to transcription and outbound sales, we now offer everything businesses need to succeed.
2024
Launching Heromint
Introducing Heromint, our latest venture beyond BPO. With a focus on SEO, website design, product development, and more, we continue to push the boundaries of what’s possible.
Leading the Global BPO and Customer Support Industry
Real People. Real Results.
See how partnering with HiredSupport has led to tangible, impactful outcomes. Build your own success story with us. View the case studies below!
Beckon Homes is an award-winning Short Term, Corporate, and Vacation Rental Management company. They are best known in the Nashville area for their exceptional selection of beautiful properties close to Broadway.
Results:
- 16 hours/day support support
- 44% increase in CSAT score
- Exceptionally satisfied guests
WOWCube had tremendous interest in their one-of-a-kind entertainment system. There is nothing like it; they needed a team to keep their customers happy before delivery.
Results:
- 24/7 customer support
- Coverage across all social platforms
- Exceptional pre-order support
Healthy Stuff has had tremendous growth each year, which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
Results:
- 92% increase in CSAT score
- 300+ live chat/email interactions per day
- 24/7 customer support coverage
Loved by Businesses Everywhere
“At HiredSupport, we know that excellent customer service can make all the difference.
That’s why we’re not just another provider but an extension of your team.
We take the time to understand your business, your goals, and your challenges. Our mission is simple: to help you succeed by delivering reliable, responsive support that your customers will love.
Let’s work together to create something extraordinary.”
Joel Wolfe
President & Founder
Press Features
Empowering Businesses with Exceptional Support Solutions
Providing outstanding customer support becomes crucial to success as businesses grow and evolve. HiredSupport helps companies optimize their operations and enhance customer experiences through tailored outsourcing solutions.
Our Mission and Vision
HiredSupport has a simple goal: To be the leading support as a service provider for companies big and small. We pride ourselves a lot on the service quality we provide. We strive to work with almost every single industry, both online and offline. Thanks to our strong team of experts, businesses around the world have 24/7 coverage of their vital day-to-day operations. We are here to make sure work gets done – 24 hours a day, 7 days a week.
Our Values
Customer focus, integrity, and innovation are at the heart of everything we do. We are dedicated to delivering reliable and customized support solutions, ensuring every client receives the highest quality service and partnership. Our values guide us in building strong, lasting relationships that help businesses thrive.
Meet the Team
Our team consists of seasoned experts in customer support, business process outsourcing (BPO), and operational excellence. Their guidance and insights drive our commitment to delivering top-notch support solutions, helping businesses around the world thrive.
BPO Insights: The HiredSupport Blog
Stay ahead of the curve with our fresh takes on customer support and BPO trends, tips and success stories!
