About Us

HiredSupport's Office.

Our History

HiredSupport has been around since 2010 and is a pioneer in the outsourcing industry. We have worked with companies from around the world in various types of businesses including major SaaS companies to brick and mortar. Whether your business is digital or business is done in person, we can help cut down costs and improve your customer support channels

A customer support agent showing a picture which has "COMMITMENT" written over it.

Our Goal

HiredSupport has a simple goal: To be the leading support as a service provider for companies big and small. We pride ourselves a lot in the service quality we provide. We strive to work with almost every single industry both online and offline. Thanks to our strong team of experts, businesses around the world have 24/7 coverage on their vital day to day operations. We are here to make sure work gets done – 24 hours a day, 7 days a week.

125+

Global Clients

7k

Customer Interactions Per Day

40%

Average Revenue Boost

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Straight From The Experts

Ensuring Your Live Chat KPIs Are Accurate A live chat KPI, or key performance indicator, is an indication of the health of your live chat system’s performance. If you have no idea what that means, don’t worry! This article will…

Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your…

Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat…

Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most…

Customer Support Outsourcing Reasons Before you decide to outsource your customer support team, it’s important to be aware of the advantages and disadvantages that outsourcing can have on your business. Some businesses choose to outsource their customer support because they…

Revenue And Customer Service Relationship Too often, business owners put customer service on the back burner as they build their company to focus on increasing revenue. But although this may be effective in the short term, putting money before your…

You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,…

Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up…

Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,…

Improve Your Customer Satisfaction Score Through This Guide Customer satisfaction scores, also known as CSAT scores, are important because they allow you to figure out how happy your customers are with your service or product. CSAT scores can be used…

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What Our Clients  Are Saying. What Our Clients  Are Saying. What Our Clients  Are Saying. What Our Clients  Are Saying.

What Our Clients
Are Saying.

We used HS to onboard and give demos of our email campaign software for cold outreach. They learned our business as good as our in-house team.

Anika Allens
Anika Allens
Success Manager, Cold Email SaaS

We were pleased with HiredSupport's attention to detail while they worked on our live chat support for our bitcoin exchange.

Wilson Herry
Wilson Herry
Operations Manager, Bitcoin Exchange

HiredSupport was able to deliver currency to my clients for an online game. They handled delivery and phone verification flawlessly.

Matt Vitale
Matt Vitale
President, Gold2Bank
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