About Us

HiredSupport's Office.

Our History

HiredSupport has been around since 2010 and is a pioneer in the outsourcing industry. We have worked with companies from around the world in various types of businesses including major SaaS companies to brick and mortar. Whether your business is digital or business is done in person, we can help cut down costs and improve your customer support channels

A customer support agent showing a picture which has "COMMITMENT" written over it.

Our Goal

HiredSupport has a simple goal: To be the leading support as a service provider for companies big and small. We pride ourselves a lot in the service quality we provide. We strive to work with almost every single industry both online and offline. Thanks to our strong team of experts, businesses around the world have 24/7 coverage on their vital day to day operations. We are here to make sure work gets done – 24 hours a day, 7 days a week.

125+

Global Clients

7k

Customer Interactions Per Day

40%

Average Revenue Boost

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Straight From The Experts

Creating and maintaining an exceptional eCommerce customer service experience takes time, effort, and commitment. Unfortunately, many store owners make common mistakes that alienate their customers and end up costing them valuable revenue. Here are some of the most common mistakes…

To know how to maximize the performance of your email campaigns, you first need to understand what contributes to the success of email campaigns. The three most important factors of an email campaign’s success are list quality, subject line, and…

Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. But does this really make sense from the consumer’s point of view? Some experts think…

Your customers are just that — customers. That means they pay you to provide them with your product or service, but it doesn’t necessarily mean that they will be loyal to you forever if you don’t give them something worth…

Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if…

Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a…

Ensuring Your Live Chat KPIs Are Accurate A live chat KPI, or key performance indicator, is an indication of the health of your live chat system’s performance. If you have no idea what that means, don’t worry! This article will…

Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your…

Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat…

Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most…

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What Our Clients  Are Saying. What Our Clients  Are Saying. What Our Clients  Are Saying. What Our Clients  Are Saying.

What Our Clients
Are Saying.

We used HS to onboard and give demos of our email campaign software for cold outreach. They learned our business as good as our in-house team.

Anika Allens
Anika Allens
Success Manager, Cold Email SaaS

We were pleased with HiredSupport's attention to detail while they worked on our live chat support for our bitcoin exchange.

Wilson Herry
Wilson Herry
Operations Manager, Bitcoin Exchange

HiredSupport was able to deliver currency to my clients for an online game. They handled delivery and phone verification flawlessly.

Matt Vitale
Matt Vitale
President, Gold2Bank
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Thinking about outsourcing?
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