HiredSupport
  • Services
    • Amazon Store Support
      • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

        WOWCube kept their pre-orders coming 24/7!

        WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

        • Free Trial
        • Get A Quote
        WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

        24

        Hours per day of support coverage.

        4

        Total agents to cover 7 days a week, 24 hours/day!

        1000+

        Happy WOWCube gamers smiling

        WOWCube

        The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

        Challenge

        Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

        WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

        Solution

        3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

        WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

        Results

        From prototyping to preorders to launch, with HiredSupport

        HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

        Industry

        eCommerce, Tech

        Team Size

        3 live chat agents 1 hybrid support agent Get started
        TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
        healthystufflogo
        openvpn-logo
        wowcube-logo-min
        makeuperaser-logo
        OCG logo
        fixd-logo-min
        privatetunnel-logo-min
        paperform-logo-min
        cointree-logo-min
        japonesque-logo
        Case Studies
Case Studies
Case Studies

        Case Studies

        24/7 support for pre-orders with huge hype
        View case study
        90%+ CSAT with 24/7 coverage across 5 brands
        View case study
        Beat their internal team's CSAT in just 3 months
        View case study
        View Case Studies
        How It Works How It Works
        How It Works

        Outsourcing your customer service
        has never been this easy.

        Define Your Needs Define Your Needs
        Define Your Needs

        Submit a contact form and give us some information about your company needs.

        More About Our Process
        Get A Quote Get A Quote
        Get A Quote

        In as little as one email or call, we can get you a competitive quote for our services.

        More About Our Process
        Approve Proposal Approve Proposal
        Approve Proposal

        Your team approves our plan and we go over the formalities before getting started.

        More About Our Process
        Assign Agents Assign Agents
        Assign Agents

        We match your campaign with the best available agents that we think are a fit for your brand.

        More About Our Process
        Agent Training Agent Training
        Agent Training

        Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

        More About Our Process
        Go Live! Go Live!
        Go Live!

        After successful training, we go live. We stay in contact with your team and do ongoing QA.

        More About Our Process
        https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

        Leading Support As A Service Provider.

        Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

        Have any questions for us?

        Dont’t hesitate to contact us.

          We Integrate Seamlessly

          We have experience with all the major softwares to
          help craft the perfect support team.

          Want to learn more about how we can connect to your systems? Chat with sales

          CUSTOMER SERVICE OUTSOURCING EXPERTS

          We can handle any task in any industry.
          We've seen it all.

          Live Chat Services HiredSupport
          Live chat
          Email And
          Support Tickets
          Dedicated call
          center
          Data
          Entry
          Virtual
          Assistants
          Social Media Management
          Back Office
          Administration
          Answering
          Services
          eCommerce
          and Retail
          SaaS
          Shopify
          Support
          Amazon Seller
          Management
          OUR ONBOARDING PROCESS

          Get started as soon as this week

          1
          Define your needs

          Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

          2
          Get a quote

          In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

           

          3
          Approve quote

          Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

          4
          Onboarding

          Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

          5
          Training

          We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

          6
          Go live!

          After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

          Leading Support As a Service Company

          We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

          livechat-partner-badge
          clutch-review
          Top Customer Support Outsourcing Company
          Top Virtual Assistant Company
          Top Inbound Call Center Service
          Top Call Center Riverside
          Top BPO Company Riverside
          Top Data Entry Company Orange County
          Top Medical Billing Company Riverside
          Top Legal Outsourcing Company
          Top Virtual Receptionist Company
          Top Telemarketing Company
          Top Survey Company
          Top Third Party Verification Company
          Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
          Marketplace
          “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
          SaaS
          Fitness
          “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
          Tech
          “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

          Sample experience

      • Data Entry
        • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

          WOWCube kept their pre-orders coming 24/7!

          WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

          • Free Trial
          • Get A Quote
          WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

          24

          Hours per day of support coverage.

          4

          Total agents to cover 7 days a week, 24 hours/day!

          1000+

          Happy WOWCube gamers smiling

          WOWCube

          The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

          Challenge

          Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

          WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

          Solution

          3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

          WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

          Results

          From prototyping to preorders to launch, with HiredSupport

          HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

          Industry

          eCommerce, Tech

          Team Size

          3 live chat agents 1 hybrid support agent Get started
          TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
          healthystufflogo
          openvpn-logo
          wowcube-logo-min
          makeuperaser-logo
          OCG logo
          fixd-logo-min
          privatetunnel-logo-min
          paperform-logo-min
          cointree-logo-min
          japonesque-logo
          Case Studies
Case Studies
Case Studies

          Case Studies

          24/7 support for pre-orders with huge hype
          View case study
          90%+ CSAT with 24/7 coverage across 5 brands
          View case study
          Beat their internal team's CSAT in just 3 months
          View case study
          View Case Studies
          How It Works How It Works
          How It Works

          Outsourcing your customer service
          has never been this easy.

          Define Your Needs Define Your Needs
          Define Your Needs

          Submit a contact form and give us some information about your company needs.

          More About Our Process
          Get A Quote Get A Quote
          Get A Quote

          In as little as one email or call, we can get you a competitive quote for our services.

          More About Our Process
          Approve Proposal Approve Proposal
          Approve Proposal

          Your team approves our plan and we go over the formalities before getting started.

          More About Our Process
          Assign Agents Assign Agents
          Assign Agents

          We match your campaign with the best available agents that we think are a fit for your brand.

          More About Our Process
          Agent Training Agent Training
          Agent Training

          Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

          More About Our Process
          Go Live! Go Live!
          Go Live!

          After successful training, we go live. We stay in contact with your team and do ongoing QA.

          More About Our Process
          https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

          Leading Support As A Service Provider.

          Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

          Have any questions for us?

          Dont’t hesitate to contact us.

            We Integrate Seamlessly

            We have experience with all the major softwares to
            help craft the perfect support team.

            Want to learn more about how we can connect to your systems? Chat with sales

            CUSTOMER SERVICE OUTSOURCING EXPERTS

            We can handle any task in any industry.
            We've seen it all.

            Live Chat Services HiredSupport
            Live chat
            Email And
            Support Tickets
            Dedicated call
            center
            Data
            Entry
            Virtual
            Assistants
            Social Media Management
            Back Office
            Administration
            Answering
            Services
            eCommerce
            and Retail
            SaaS
            Shopify
            Support
            Amazon Seller
            Management
            OUR ONBOARDING PROCESS

            Get started as soon as this week

            1
            Define your needs

            Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

            2
            Get a quote

            In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

             

            3
            Approve quote

            Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

            4
            Onboarding

            Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

            5
            Training

            We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

            6
            Go live!

            After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

            Leading Support As a Service Company

            We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

            livechat-partner-badge
            clutch-review
            Top Customer Support Outsourcing Company
            Top Virtual Assistant Company
            Top Inbound Call Center Service
            Top Call Center Riverside
            Top BPO Company Riverside
            Top Data Entry Company Orange County
            Top Medical Billing Company Riverside
            Top Legal Outsourcing Company
            Top Virtual Receptionist Company
            Top Telemarketing Company
            Top Survey Company
            Top Third Party Verification Company
            Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
            Marketplace
            “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
            SaaS
            Fitness
            “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
            Tech
            “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

            Sample experience

        • eCommerce Support
          • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

            WOWCube kept their pre-orders coming 24/7!

            WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

            • Free Trial
            • Get A Quote
            WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

            24

            Hours per day of support coverage.

            4

            Total agents to cover 7 days a week, 24 hours/day!

            1000+

            Happy WOWCube gamers smiling

            WOWCube

            The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

            Challenge

            Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

            WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

            Solution

            3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

            WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

            Results

            From prototyping to preorders to launch, with HiredSupport

            HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

            Industry

            eCommerce, Tech

            Team Size

            3 live chat agents 1 hybrid support agent Get started
            TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
            healthystufflogo
            openvpn-logo
            wowcube-logo-min
            makeuperaser-logo
            OCG logo
            fixd-logo-min
            privatetunnel-logo-min
            paperform-logo-min
            cointree-logo-min
            japonesque-logo
            Case Studies
Case Studies
Case Studies

            Case Studies

            24/7 support for pre-orders with huge hype
            View case study
            90%+ CSAT with 24/7 coverage across 5 brands
            View case study
            Beat their internal team's CSAT in just 3 months
            View case study
            View Case Studies
            How It Works How It Works
            How It Works

            Outsourcing your customer service
            has never been this easy.

            Define Your Needs Define Your Needs
            Define Your Needs

            Submit a contact form and give us some information about your company needs.

            More About Our Process
            Get A Quote Get A Quote
            Get A Quote

            In as little as one email or call, we can get you a competitive quote for our services.

            More About Our Process
            Approve Proposal Approve Proposal
            Approve Proposal

            Your team approves our plan and we go over the formalities before getting started.

            More About Our Process
            Assign Agents Assign Agents
            Assign Agents

            We match your campaign with the best available agents that we think are a fit for your brand.

            More About Our Process
            Agent Training Agent Training
            Agent Training

            Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

            More About Our Process
            Go Live! Go Live!
            Go Live!

            After successful training, we go live. We stay in contact with your team and do ongoing QA.

            More About Our Process
            https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

            Leading Support As A Service Provider.

            Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

            Have any questions for us?

            Dont’t hesitate to contact us.

              We Integrate Seamlessly

              We have experience with all the major softwares to
              help craft the perfect support team.

              Want to learn more about how we can connect to your systems? Chat with sales

              CUSTOMER SERVICE OUTSOURCING EXPERTS

              We can handle any task in any industry.
              We've seen it all.

              Live Chat Services HiredSupport
              Live chat
              Email And
              Support Tickets
              Dedicated call
              center
              Data
              Entry
              Virtual
              Assistants
              Social Media Management
              Back Office
              Administration
              Answering
              Services
              eCommerce
              and Retail
              SaaS
              Shopify
              Support
              Amazon Seller
              Management
              OUR ONBOARDING PROCESS

              Get started as soon as this week

              1
              Define your needs

              Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

              2
              Get a quote

              In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

               

              3
              Approve quote

              Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

              4
              Onboarding

              Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

              5
              Training

              We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

              6
              Go live!

              After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

              Leading Support As a Service Company

              We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

              livechat-partner-badge
              clutch-review
              Top Customer Support Outsourcing Company
              Top Virtual Assistant Company
              Top Inbound Call Center Service
              Top Call Center Riverside
              Top BPO Company Riverside
              Top Data Entry Company Orange County
              Top Medical Billing Company Riverside
              Top Legal Outsourcing Company
              Top Virtual Receptionist Company
              Top Telemarketing Company
              Top Survey Company
              Top Third Party Verification Company
              Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
              Marketplace
              “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
              SaaS
              Fitness
              “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
              Tech
              “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

              Sample experience

          • Email Support
            • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

              WOWCube kept their pre-orders coming 24/7!

              WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

              • Free Trial
              • Get A Quote
              WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

              24

              Hours per day of support coverage.

              4

              Total agents to cover 7 days a week, 24 hours/day!

              1000+

              Happy WOWCube gamers smiling

              WOWCube

              The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

              Challenge

              Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

              WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

              Solution

              3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

              WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

              Results

              From prototyping to preorders to launch, with HiredSupport

              HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

              Industry

              eCommerce, Tech

              Team Size

              3 live chat agents 1 hybrid support agent Get started
              TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
              healthystufflogo
              openvpn-logo
              wowcube-logo-min
              makeuperaser-logo
              OCG logo
              fixd-logo-min
              privatetunnel-logo-min
              paperform-logo-min
              cointree-logo-min
              japonesque-logo
              Case Studies
Case Studies
Case Studies

              Case Studies

              24/7 support for pre-orders with huge hype
              View case study
              90%+ CSAT with 24/7 coverage across 5 brands
              View case study
              Beat their internal team's CSAT in just 3 months
              View case study
              View Case Studies
              How It Works How It Works
              How It Works

              Outsourcing your customer service
              has never been this easy.

              Define Your Needs Define Your Needs
              Define Your Needs

              Submit a contact form and give us some information about your company needs.

              More About Our Process
              Get A Quote Get A Quote
              Get A Quote

              In as little as one email or call, we can get you a competitive quote for our services.

              More About Our Process
              Approve Proposal Approve Proposal
              Approve Proposal

              Your team approves our plan and we go over the formalities before getting started.

              More About Our Process
              Assign Agents Assign Agents
              Assign Agents

              We match your campaign with the best available agents that we think are a fit for your brand.

              More About Our Process
              Agent Training Agent Training
              Agent Training

              Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

              More About Our Process
              Go Live! Go Live!
              Go Live!

              After successful training, we go live. We stay in contact with your team and do ongoing QA.

              More About Our Process
              https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

              Leading Support As A Service Provider.

              Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

              Have any questions for us?

              Dont’t hesitate to contact us.

                We Integrate Seamlessly

                We have experience with all the major softwares to
                help craft the perfect support team.

                Want to learn more about how we can connect to your systems? Chat with sales

                CUSTOMER SERVICE OUTSOURCING EXPERTS

                We can handle any task in any industry.
                We've seen it all.

                Live Chat Services HiredSupport
                Live chat
                Email And
                Support Tickets
                Dedicated call
                center
                Data
                Entry
                Virtual
                Assistants
                Social Media Management
                Back Office
                Administration
                Answering
                Services
                eCommerce
                and Retail
                SaaS
                Shopify
                Support
                Amazon Seller
                Management
                OUR ONBOARDING PROCESS

                Get started as soon as this week

                1
                Define your needs

                Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                2
                Get a quote

                In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                 

                3
                Approve quote

                Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                4
                Onboarding

                Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                5
                Training

                We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                6
                Go live!

                After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                Leading Support As a Service Company

                We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                livechat-partner-badge
                clutch-review
                Top Customer Support Outsourcing Company
                Top Virtual Assistant Company
                Top Inbound Call Center Service
                Top Call Center Riverside
                Top BPO Company Riverside
                Top Data Entry Company Orange County
                Top Medical Billing Company Riverside
                Top Legal Outsourcing Company
                Top Virtual Receptionist Company
                Top Telemarketing Company
                Top Survey Company
                Top Third Party Verification Company
                Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                Marketplace
                “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                SaaS
                Fitness
                “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                Tech
                “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                Sample experience

            • Help Desk Agents
              • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

                WOWCube kept their pre-orders coming 24/7!

                WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

                • Free Trial
                • Get A Quote
                WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                24

                Hours per day of support coverage.

                4

                Total agents to cover 7 days a week, 24 hours/day!

                1000+

                Happy WOWCube gamers smiling

                WOWCube

                The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

                Challenge

                Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

                WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

                Solution

                3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

                WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

                Results

                From prototyping to preorders to launch, with HiredSupport

                HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

                Industry

                eCommerce, Tech

                Team Size

                3 live chat agents 1 hybrid support agent Get started
                TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                healthystufflogo
                openvpn-logo
                wowcube-logo-min
                makeuperaser-logo
                OCG logo
                fixd-logo-min
                privatetunnel-logo-min
                paperform-logo-min
                cointree-logo-min
                japonesque-logo
                Case Studies
Case Studies
Case Studies

                Case Studies

                24/7 support for pre-orders with huge hype
                View case study
                90%+ CSAT with 24/7 coverage across 5 brands
                View case study
                Beat their internal team's CSAT in just 3 months
                View case study
                View Case Studies
                How It Works How It Works
                How It Works

                Outsourcing your customer service
                has never been this easy.

                Define Your Needs Define Your Needs
                Define Your Needs

                Submit a contact form and give us some information about your company needs.

                More About Our Process
                Get A Quote Get A Quote
                Get A Quote

                In as little as one email or call, we can get you a competitive quote for our services.

                More About Our Process
                Approve Proposal Approve Proposal
                Approve Proposal

                Your team approves our plan and we go over the formalities before getting started.

                More About Our Process
                Assign Agents Assign Agents
                Assign Agents

                We match your campaign with the best available agents that we think are a fit for your brand.

                More About Our Process
                Agent Training Agent Training
                Agent Training

                Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

                More About Our Process
                Go Live! Go Live!
                Go Live!

                After successful training, we go live. We stay in contact with your team and do ongoing QA.

                More About Our Process
                https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                Leading Support As A Service Provider.

                Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                Have any questions for us?

                Dont’t hesitate to contact us.

                  We Integrate Seamlessly

                  We have experience with all the major softwares to
                  help craft the perfect support team.

                  Want to learn more about how we can connect to your systems? Chat with sales

                  CUSTOMER SERVICE OUTSOURCING EXPERTS

                  We can handle any task in any industry.
                  We've seen it all.

                  Live Chat Services HiredSupport
                  Live chat
                  Email And
                  Support Tickets
                  Dedicated call
                  center
                  Data
                  Entry
                  Virtual
                  Assistants
                  Social Media Management
                  Back Office
                  Administration
                  Answering
                  Services
                  eCommerce
                  and Retail
                  SaaS
                  Shopify
                  Support
                  Amazon Seller
                  Management
                  OUR ONBOARDING PROCESS

                  Get started as soon as this week

                  1
                  Define your needs

                  Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                  2
                  Get a quote

                  In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                   

                  3
                  Approve quote

                  Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                  4
                  Onboarding

                  Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                  5
                  Training

                  We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                  6
                  Go live!

                  After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                  Leading Support As a Service Company

                  We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                  livechat-partner-badge
                  clutch-review
                  Top Customer Support Outsourcing Company
                  Top Virtual Assistant Company
                  Top Inbound Call Center Service
                  Top Call Center Riverside
                  Top BPO Company Riverside
                  Top Data Entry Company Orange County
                  Top Medical Billing Company Riverside
                  Top Legal Outsourcing Company
                  Top Virtual Receptionist Company
                  Top Telemarketing Company
                  Top Survey Company
                  Top Third Party Verification Company
                  Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                  Marketplace
                  “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                  SaaS
                  Fitness
                  “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                  Tech
                  “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                  Sample experience

              • Live Chat Support
                • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

                  WOWCube kept their pre-orders coming 24/7!

                  WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

                  • Free Trial
                  • Get A Quote
                  WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                  24

                  Hours per day of support coverage.

                  4

                  Total agents to cover 7 days a week, 24 hours/day!

                  1000+

                  Happy WOWCube gamers smiling

                  WOWCube

                  The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

                  Challenge

                  Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

                  WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

                  Solution

                  3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

                  WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

                  Results

                  From prototyping to preorders to launch, with HiredSupport

                  HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

                  Industry

                  eCommerce, Tech

                  Team Size

                  3 live chat agents 1 hybrid support agent Get started
                  TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                  healthystufflogo
                  openvpn-logo
                  wowcube-logo-min
                  makeuperaser-logo
                  OCG logo
                  fixd-logo-min
                  privatetunnel-logo-min
                  paperform-logo-min
                  cointree-logo-min
                  japonesque-logo
                  Case Studies
Case Studies
Case Studies

                  Case Studies

                  24/7 support for pre-orders with huge hype
                  View case study
                  90%+ CSAT with 24/7 coverage across 5 brands
                  View case study
                  Beat their internal team's CSAT in just 3 months
                  View case study
                  View Case Studies
                  How It Works How It Works
                  How It Works

                  Outsourcing your customer service
                  has never been this easy.

                  Define Your Needs Define Your Needs
                  Define Your Needs

                  Submit a contact form and give us some information about your company needs.

                  More About Our Process
                  Get A Quote Get A Quote
                  Get A Quote

                  In as little as one email or call, we can get you a competitive quote for our services.

                  More About Our Process
                  Approve Proposal Approve Proposal
                  Approve Proposal

                  Your team approves our plan and we go over the formalities before getting started.

                  More About Our Process
                  Assign Agents Assign Agents
                  Assign Agents

                  We match your campaign with the best available agents that we think are a fit for your brand.

                  More About Our Process
                  Agent Training Agent Training
                  Agent Training

                  Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

                  More About Our Process
                  Go Live! Go Live!
                  Go Live!

                  After successful training, we go live. We stay in contact with your team and do ongoing QA.

                  More About Our Process
                  https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                  Leading Support As A Service Provider.

                  Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                  Have any questions for us?

                  Dont’t hesitate to contact us.

                    We Integrate Seamlessly

                    We have experience with all the major softwares to
                    help craft the perfect support team.

                    Want to learn more about how we can connect to your systems? Chat with sales

                    CUSTOMER SERVICE OUTSOURCING EXPERTS

                    We can handle any task in any industry.
                    We've seen it all.

                    Live Chat Services HiredSupport
                    Live chat
                    Email And
                    Support Tickets
                    Dedicated call
                    center
                    Data
                    Entry
                    Virtual
                    Assistants
                    Social Media Management
                    Back Office
                    Administration
                    Answering
                    Services
                    eCommerce
                    and Retail
                    SaaS
                    Shopify
                    Support
                    Amazon Seller
                    Management
                    OUR ONBOARDING PROCESS

                    Get started as soon as this week

                    1
                    Define your needs

                    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                    2
                    Get a quote

                    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                     

                    3
                    Approve quote

                    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                    4
                    Onboarding

                    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                    5
                    Training

                    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                    6
                    Go live!

                    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                    Leading Support As a Service Company

                    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                    livechat-partner-badge
                    clutch-review
                    Top Customer Support Outsourcing Company
                    Top Virtual Assistant Company
                    Top Inbound Call Center Service
                    Top Call Center Riverside
                    Top BPO Company Riverside
                    Top Data Entry Company Orange County
                    Top Medical Billing Company Riverside
                    Top Legal Outsourcing Company
                    Top Virtual Receptionist Company
                    Top Telemarketing Company
                    Top Survey Company
                    Top Third Party Verification Company
                    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                    Marketplace
                    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                    SaaS
                    Fitness
                    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                    Tech
                    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                    Sample experience

                • Lead Generation
                  • WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7! WOWCube
kept their pre-orders 
coming 24/7!

                    WOWCube kept their pre-orders coming 24/7!

                    WOWCube had tremendous interest in their one of a kind entertainment system. There is nothing like it, and they needed a team to keep their customers happy before delivery.

                    • Free Trial
                    • Get A Quote
                    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                    24

                    Hours per day of support coverage.

                    4

                    Total agents to cover 7 days a week, 24 hours/day!

                    1000+

                    Happy WOWCube gamers smiling

                    WOWCube

                    The origination of WOWCube actually came from a 12-year-old boy, Savva Osipov, and his father, Ilya. Savva’s vision was to have a cube-like device with screens on all sides so that games could be way more interactive and spread out from screen to screen as if they were on a game field. Many months and years of testing brought birth to this unique gaming system that has won many awards. From vision to prototype to real life, the WOWCube brings together an interactive digital gaming system with infinite possibilities. Steve Wozniak, Co-founder of Apple Inc, said “This is the most incredible thing I’ve seen in a long time” while checking out the WOWCube in hand at DesTechAZ. What makes WOWCube unique is its innovative, cube-shaped gaming platform with an immersive-reality user experience. It is a one-of-a-kind device that has 0 buttons and completely uses its many touch screens instead. WOWCube has something for everyone, including games of all types such as casual, arcades, puzzles, and more. You can even create your own games, apps, and content using the WOWCube DevKit, WOWCube Blockly, and WOWCube Studio. It can even be used for additional purposes like a digital photo frame, interactive weather station, or even a smart night lamp. It’s so customizable that anyone can find a unique purpose with it, or build their own unique use. WOWCube has begun pre-orders and they knew it would be important to make sure customers understand how their pre-ordering process works. We’re here to help them with that 24 hours a day, 7 days a week.

                    Challenge

                    Managing live chat support & social media for thousands of pre-orders coming in, 7 days/week, 24 hours a day!

                    WOWCube is so unique that there’s a lot of hype around getting one in someone’s hands. They know a good way to keep eager customers who are waiting patiently is to have great customer service. Customers may have questions about a product that has never existed before, and it’s understandable to have questions about the pre-ordering process for a product that is like no other. WOWCube wanted to make sure that their customers had access to live chat support for pre-order inquiries 24 hours a day, 7 days a week. WOWCube also wanted to make sure that this included handling the social media channels to make sure customers are also getting help when interacting with the brand’s social media pages. This meant they needed a team that was capable of operating 24/7, which is hard to do if your in-house office only operates during normal business hours. When your business outgrows your current customer service hours, especially with customers in all countries around the world, it’s time to get some Hired Support to step in!

                    Solution

                    3 live chat agents + 1 hybrid agent to cover 24/7 support for pre-orders

                    WOWCube knew what they needed – 24 live chat support for their incoming pre-orders. We had a simple solution to achieve this: 3 shared live chat agents and 1 hybrid support agent to assist with social media. The shared live chat agents were tasked with handling the live chat support operations 24 hours a day, 7 days a week. Our hybrid agent was meant to handle the social media channels 8 hours a day, 7 days a week with the goal of helping customers there as needed. By allowing HiredSupport to take over, we gave WOWCube which was difficult to achieve with their in-house team: 24-hour coverage, around the clock. This meant customers around the world could be ordering their WOWCube and still have someone to talk to for help with the pre-ordering process. Our support has allowed WOWCube’s internal teams to focus on other core operations in their day-to-day work. As the WOWCube gets shipped out, our role will grow with a level of technical support that may be required for customers who have received their units.

                    Results

                    From prototyping to preorders to launch, with HiredSupport

                    HiredSupport’s team supported WOWCube through each phase of their unique product journey. We attended live chats from tech enthusiasts, answered emails from developers interested in building apps for the device, and engaged with curious would-be customers on Facebook and Instagram. When the first batch of WOWCube gaming systems started shipping around Christmas 2022, we were right there, assuring early adopters that their preorders would be honored, despite the delays in manufacturing caused by the lingering effects of the COVID-19 pandemic. Whether it was a live chat, email, or social media, we made sure our voice was completely on brand with WOWCube. We shared their enthusiasm for the revolutionary new device they had created and wanted their customers to feel this enthusiasm in every interaction they had with us. When the first of the finished devices were presented at CES 2022, we were right there in the background, answering emails and chats from enthusiasts who had seen the coverage and couldn’t wait to get their hands on the device. Now that the first batches of WOWCube devices have shipped, and people have started to get these wonderful devices in their hands, we continue to assist with product support, shipping concerns, and feedback from the lucky owners of these game-changing devices. From the start, we’ve considered ourselves fortunate to be partners with Cubios in their mission to usher in a new era for games and learning, and we hope to continue to be part of that journey in the years ahead.

                    Industry

                    eCommerce, Tech

                    Team Size

                    3 live chat agents 1 hybrid support agent Get started
                    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                    healthystufflogo
                    openvpn-logo
                    wowcube-logo-min
                    makeuperaser-logo
                    OCG logo
                    fixd-logo-min
                    privatetunnel-logo-min
                    paperform-logo-min
                    cointree-logo-min
                    japonesque-logo
                    Case Studies
Case Studies
Case Studies

                    Case Studies

                    24/7 support for pre-orders with huge hype
                    View case study
                    90%+ CSAT with 24/7 coverage across 5 brands
                    View case study
                    Beat their internal team's CSAT in just 3 months
                    View case study
                    View Case Studies
                    How It Works How It Works
                    How It Works

                    Outsourcing your customer service
                    has never been this easy.

                    Define Your Needs Define Your Needs
                    Define Your Needs

                    Submit a contact form and give us some information about your company needs.

                    More About Our Process
                    Get A Quote Get A Quote
                    Get A Quote

                    In as little as one email or call, we can get you a competitive quote for our services.

                    More About Our Process
                    Approve Proposal Approve Proposal
                    Approve Proposal

                    Your team approves our plan and we go over the formalities before getting started.

                    More About Our Process
                    Assign Agents Assign Agents
                    Assign Agents

                    We match your campaign with the best available agents that we think are a fit for your brand.

                    More About Our Process
                    Agent Training Agent Training
                    Agent Training

                    Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

                    More About Our Process
                    Go Live! Go Live!
                    Go Live!

                    After successful training, we go live. We stay in contact with your team and do ongoing QA.

                    More About Our Process
                    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                    Leading Support As A Service Provider.

                    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                    Have any questions for us?

                    Dont’t hesitate to contact us.

                      We Integrate Seamlessly

                      We have experience with all the major softwares to
                      help craft the perfect support team.