Outsource Your Customer Support to the Experts

We're a Top 3 Customer Service Outsourcing Company on

Stop Missing Live Chats (And Sales)

Connect instantly with your customers on live chat at a fraction of the cost. Lower First Response Times (FRTs), boost customer satisfaction and more with live chat support outsourcing.

TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD

Hear from Our Satisfied Clients

Hear from Our Satisfied Clients

Rapid Response

Slash wait times with our lightning-fast support, delighting customers at every click.

Cost Savings

Reduce overhead costs by 70% while boosting your customer service quality.

24/7 Uptime

Your customers never sleep, and neither do our services. Offer round-the-clock support worldwide.

Easy Integration

Easily integrate our services into your existing workflow for a smooth transition.

Expert Agents

Rely on our trained professionals to provide knowledgeable and friendly service.

Data-Driven

Make informed decisions with our actionable insights on customer interactions and satisfaction.

Keep Your Customers Happy

Customers don’t like waiting. With live chat, they don’t have to. Outsourcing your live chat means queries get answers in seconds, not hours, boosting satisfaction rates by up to 25%. 

Outsourced live chats work 24/7, so your customer service train never stops! Day or night, your customers get the help they need. 

Did you know a website visitor is more likely to convert if their questions are answered in a few seconds? That’s where outsourced live chat support comes in!

Seamless Integration. Swift Transition.

Integrating our live chat support agents into your existing workflow is a breeze. Our live chat agents is trained to use a wide variety of live chat software to ensure you get the best possible experience.

Our agents are able to use and adapt to any live chat software, including any custom or in-house software.

As your business grows, so does your need for support. Our live chat service scales with you, ensuring that you have the right level of coverage at the right times without the hassle of hiring additional staff.

Success Stories: Yours Could Be the Next One!
Success Stories: Yours Could Be the Next One!
Success Stories: Yours Could Be the Next One!

Success Stories: Yours Could Be the Next One!

From reducing response times to skyrocketing satisfaction rates, see how partnering with HiredSupport has led to tangible, impactful outcomes.

Build Your Customer Support Dream Team

With our help, businesses see a 53% reduction in response times and a 37% increase in customer satisfaction scores (CSAT).

Get Your Outsourced Live Chat Up and Running in Less Than a Week!

Define Your Chat Strategy

Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.

Receive Your Custom Quote

One call or email is all it takes to receive an all-inclusive quote, tailored to your specific live chat support needs – no hidden costs.

Confirm Your Plan

Approve your personalized quote, and we'll schedule the initial training session, selecting the best live chat agents for your team.

Kick-Off Onboarding

Join a setup meeting with our live chat operations manager, supervisor, and your dedicated agents to align on workflows and expectations.

Training Starts

Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.

Launch Your Live Chat

Training complete, we take your live chat, well, live, providing stellar customer service from day one. Ongoing QA ensures excellence is maintained.

Define Your Chat Strategy

Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.

Confirm Your Plan

Approve your personalized quote, and we'll schedule the initial training session, selecting the best live chat agents for your team.

Training Starts

Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.

Frequently Asked Questions (FAQs)

Setup can be incredibly fast – often within a week from initial contact, depending on your needs and the complexity of your operations.

Absolutely. Our agents undergo comprehensive training on your products and services, ensuring they can tackle both basic and complex technical inquiries.

Definitely. Our services are designed for flexibility, allowing you to easily scale your live chat team to match demand fluctuations.

Yes, we provide detailed reports and actionable insights on chat interactions, customer feedback, and agent performance to help you continuously enhance your customer service strategy.