Top 3 Customer Service Outsourcing Company on 
Live Chat Support Outsourcing
Connect instantly with your customers on live chat at a fraction of the cost. Lower First Response Times (FRTs), boost customer satisfaction and more with live chat support outsourcing.
TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
Hear from Our Satisfied Clients
“Switching to HiredSupport for our live chat was a game-changer. Within weeks, we saw a 23% increase in sales conversions and a significant drop in cart abandonment. Their team integrated so smoothly with ours, it felt like they were an in-house extension. 10/10”
Sophia M
E-commerce Business Owner“HiredSupport's live chat agents have transformed our customer service experience. The transition was seamless, and their agents have mastered our product line impressively fast.”
J. Harrison
Online Retail Manager“Our partnership with HiredSupport for live chat support has been outstanding. Their agents are quick learners and have adapted to our SaaS platform like pros. The analytics they provide help us continuously improve our service.”
Ethan Gaus
GMThe HiredSupport Edge
Rapid Response
Slash wait times with our lightning-fast support, delighting customers at every click.
Cost Savings
Reduce overhead costs by 70% while boosting your customer service quality.
24/7 Uptime
Your customers never sleep, and neither do our services. Offer round-the-clock support worldwide.
Easy Integration
Easily integrate our services into your existing workflow for a smooth transition.
Expert Agents
Rely on our trained professionals to provide knowledgeable and friendly service.
Keep Your Customers Happy
Customers don’t like waiting. With live chat, they don’t have to. Outsourcing your live chat means queries get answers in seconds, not hours, boosting satisfaction rates by up to 25%.
Outsourced live chats work 24/7, so your customer service train never stops! Day or night, your customers get the help they need.
Did you know a website visitor is more likely to convert if their questions are answered in a few seconds? That’s where outsourced live chat support comes in!
Seamless Integration. Swift Transition.
Integrating our live chat support agents into your existing workflow is a breeze. Our live chat agents is trained to use a wide variety of live chat software to ensure you get the best possible experience.
Our agents are able to use and adapt to any live chat software, including any custom or in-house software.
As your business grows, so does your need for support. Our live chat service scales with you, ensuring that you have the right level of coverage at the right times without the hassle of hiring additional staff.
Build Your Customer Support Dream Team
With our help, businesses see a 53% reduction in response times and a 37% increase in customer satisfaction scores (CSAT).
Get Your Outsourced Live Chat Up and Running in Less Than a Week!
Define Your Chat Strategy
Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.
Receive Your Custom Quote
One call or email is all it takes to receive an all-inclusive quote, tailored to your specific live chat support needs – no hidden costs.
Confirm Your Plan
Approve your personalized quote, and we'll schedule the initial training session, selecting the best live chat agents for your team.
Kick-Off Onboarding
Join a setup meeting with our live chat operations manager, supervisor, and your dedicated agents to align on workflows and expectations.
Training Starts
Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.
Launch Your Live Chat
Training complete, we take your live chat, well, live, providing stellar customer service from day one. Ongoing QA ensures excellence is maintained.
Define Your Chat Strategy
Share your live chat goals, current support setup, and expected volume. We tailor the perfect team to meet your unique needs.
Confirm Your Plan
Approve your personalized quote, and we'll schedule the initial training session, selecting the best live chat agents for your team.
Training Starts
Our live chat agents immerse themselves in your brand and services. Typical training lasts 2-7 days, with more complex products requiring 14-28 days.
Frequently Asked Questions (FAQs)
Setup can be incredibly fast – often within a week from initial contact, depending on your needs and the complexity of your operations.
Absolutely. Our agents undergo comprehensive training on your products and services, ensuring they can tackle both basic and complex technical inquiries.
Definitely. Our services are designed for flexibility, allowing you to easily scale your live chat team to match demand fluctuations.
Yes, we provide detailed reports and actionable insights on chat interactions, customer feedback, and agent performance to help you continuously enhance your customer service strategy.