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Integrated Call Solutions
October 1, 2024
Why You Should Use Integrated Call Solutions [And Why Not]

The availability of multiple sources of information (i.e., website, Facebook, Instagram) has made customer interactions larger

September 26, 2024
11 Contact Center Analytics that Helped me to Retain 100+ Clients

I started HiredSupport in 2016. We worked with multiple clients ranging from small medium businesses to

September 23, 2024
How I Increased Call Center Cost Savings by 80% with 7 Simple Solutions

Call centers can quickly become expensive due to the costs of employees, equipment, and technology. For

Top Inbound Appointment Setter Companies
September 11, 2024
Top 10 Inbound Appointment Setter Companies

Hiring an inbound appointment setting company is smart for business owners looking to scale effectively. Studies

Top Database Management Companies
September 11, 2024
Top 10 Database Management Companies

Database management outsourcing is increasingly becoming a strategic choice for businesses seeking to optimize costs and

Offshoring vs Outsourcing A Guide for Businesses
September 5, 2024
Offshoring vs. Outsourcing: A Simple Guide for Businesses in 2024

Two key strategies often help companies scale operations and cut costs: outsourcing and offshoring. Many businesses

Top Multilingual BPO Companies
September 5, 2024
Top 10 Multilingual BPO Companies

Businesses need to communicate effectively with customers across different languages and cultures. Multilingual BPO companies have

Top Data Processing Outsourcing Companies
September 5, 2024
Top 10 Data Processing Outsourcing Companies

The global outsourcing costs average up to 70% lower than in-house processing, data processing outsourcing companies

Top Virtual Assistant Companies in the USA
September 5, 2024
Top 10 Virtual Assistant Companies in the USA

Running a business can be overwhelming, with endless tasks pulling you in every direction. However, hiring

Top Payment Processing Companies
September 5, 2024
Top 10 Payment Processing Companies

Payment processing outsourcing makes sense for companies looking to scale efficiently and keep operational costs low.

Top Tech Companies in Colorado
September 4, 2024
Top 10 Tech Companies in Colorado

Outsourcing tech tasks has become an increasingly popular strategy among business owners looking to save costs

Top Market Research Outsourcing Companies
September 3, 2024
Top 10 Market Research Outsourcing Companies

Market research is the backbone of any business strategy, but doing it in-house can be costly

September 3, 2024
Top 10 IT Staffing Companies in the USA

IT staffing companies offer a cost-effective and time-saving solution for employers looking to fill specialized tech

Everything You Need to Know: Call Center Pricing Guide 2024
August 19, 2024
Call Center Pricing Guide 2024: Everything You Need to Know!

In the USA, call center services generally cost between $26 and $30 per hour for standard

Top Call Centers in Denver
August 13, 2024
Top Call Centers in Denver [Updated 2024]

Call centers in other regions of the USA may charge $30-$35 per hour, Denver-based call centers

Top 10 Inbound Call Center Services in Tampa
August 13, 2024
Top 10 Inbound Call Center Services in Tampa

Outsourcing inbound call center services in Tampa can significantly benefit businesses in two key areas: cost

Top Call Centers in New york city
August 13, 2024
Top Call Centers in New York City

Outsourcing to call center services and voice services in New York is a smart choice for

Top Call Centers in Houston
August 13, 2024
Top Call Centers in Houston [Updated 2024]

Outsourcing call center and voice services to Houston can be a smart move for businesses. By

Top Call Centers in Wisconsin
August 13, 2024
Top 10 Call Centers in Wisconsin

Want to save money and time for your business? Using a call center can help! Companies

Top Survey Companies
August 12, 2024
Top 10 Survey Companies in 2024

Outsourcing to survey companies can save your business a lot of money and provide access to

Top BPO Companies in Salem
August 12, 2024
Top BPO Companies in Salem

Business Process Outsourcing (BPO) has emerged as a strategic solution, offering a range of services from

Top BPO Companies in Nebraska
August 12, 2024
Top 10 Call Center Companies in Nebraska

Call center companies are great at helping businesses handle customer service efficiently. For example, outsourcing to

August 5, 2024
Top 10 Call Center Companies in Colorado Springs

Outsourcing to a call center company in Colorado Springs is a smart move. For example, HiredSupport

July 30, 2024
How Much Does a Business Phone System Cost in 2024?

A business phone cost is dependent upon the type and the features of the device you

Top Call Center Solutions for Small Business
July 30, 2024
Top Call Center Solutions for Small Business

Your in-house salespeople are exceptional; they know your product inside out. We understand that. However, as

Top 10 Call Center Companies in Michigan
July 29, 2024
Top 10 Call Center Companies in Michigan

Call center companies are very effective, and here's why: numbers show that businesses using call centers

Top 10 Call Center Companies in Oregon
July 25, 2024
Top 10 Call Center Companies in Oregon

Call center companies are very effective, and here's why! Imagine a company that handles 100 calls

Top 10 Call Center Companies in Arizona
July 25, 2024
Top 10 Call Center Companies in Arizona

Businesses seeking to level up customer service while reducing costs can find a winning solution in

top 10 call center companies in San Antonio
July 25, 2024
Top 10 Call Center Companies in San Antonio

Tired of managing your call center in-house? Consider outsourcing to service providers based in San Antonio.

Top 10 Call Centers in Chicago
July 25, 2024
Top 10 Call Centers in Chicago

As a business owner, do you want to save money and improve your customer service? Outsourcing

Top 10 BPO Companies in Georgia
July 22, 2024
Top 10 BPO Companies in Georgia (Updated 2024)

Outsourcing is a smart way for businesses to save money and get more done. For example,

Top 10 Call Center Companies in California
July 21, 2024
Top 10 Call Center Companies in California

Outsourcing your customer service to a call center company in California can save your business both

Top 10 Call Center Companies in Indiana
July 21, 2024
Top 10 Call Center Companies in Indiana

Call center companies are great for businesses because they help save money and find talented people.

Top 10 BPO companies in Atlanta
July 19, 2024
Top 10 BPO Companies in Atlanta

Business process outsourcing (BPO) is like teamwork on a global scale. BPO companies take care of

Top BPO companies in Dallas
July 18, 2024
Top 10 Call Center Companies in Dallas

Running a business can be costly, especially when it comes to hiring employees. The solution is

Top BPO companies in Oregon
July 18, 2024
Top 10 BPO Companies in Oregon

Opting for business process outsourcing companies in Oregon is a great way for companies to save

Top BPO companies in Louisiana
July 17, 2024
Top 10 BPO companies in Louisiana

Working with business process outsourcing companies in Louisiana can help you save a lot of money.

Top BPO Companies in Michigan
July 12, 2024
Top 10 BPO Companies in Michigan

A BPO company can help your business save money and simultaneously scale operations. Why hire an

Top 10 BPO Companies in Phoenix
July 12, 2024
Top 10 BPO Companies in Phoenix

If you running a business and need more help, hiring new employees in the USA is

Top 10 BPO companies in Tennessee
July 12, 2024
Top 10 BPO companies in Tennessee

Imagine saving money like this: hiring virtual agents in the USA costs around $25 per hour,

Best Customer Service Outsourcing Companies for Your E-commerce Store
July 11, 2024
Best Customer Service Outsourcing Companies for Your E-commerce Store

Customer service is key to maintaining customer satisfaction and loyalty in the e-commerce sector.  As your

Top BPO Companies in Charlotte
July 10, 2024
Top 10 BPO Companies in Charlotte

Working with a BPO can save your company a lot of money. For example, hiring an

HiredSupport stands at the top among the top BPO companies in New York. Learn More.
July 10, 2024
Top 10 BPO Companies in New York

Business process outsourcing (BPO) is a smart way for companies to save money. For example, hiring

Top BPO Companies in Florida
July 10, 2024
Top 10 BPO Companies in Florida

Outsourcing can save a lot of money for your business. For example, hiring a customer service

Top Nearshore Outsourcing Companies in Los Angeles
July 9, 2024
Top Nearshore Outsourcing Companies in Los Angeles

Nearshore outsourcing is finding customer support agents and data annotation experts from the same country where

Top Call centers in australia
June 28, 2024
Top 10 Call Centers in Australia [Updated 2024]

Call center outsourcing helps you to reduce the cost of human labor and helps you to

Top Appointment Setting Companies
June 27, 2024
Top 10 Appointment Setting Companies [Updated 2024]

Outsourcing appointment setting saves costs and helps you to focus on your core operations. If you

Top Virtual Receptionist Companies
June 26, 2024
Top 10 Virtual Receptionist Companies [Updated 2024]

A virtual receptionist company has a pool of agents that make sure that none of your

Top Order processing Outsourcing Companies
June 26, 2024
Top 10 Order Processing Outsourcing Companies in 2024

Order process outsourcing has significantly increased in recent years because you don’t need any skilled labor

Top 10 Third Party Verification Companies
June 26, 2024
Top 10 Third-Party Verification Companies

Third-party verification has significantly increased in recent years because business owners don’t need skilled labor for

Top Inbound Call Center Companies
June 25, 2024
Top 10 Inbound Call Center Companies in 2024

Inbound call center outsourcing has significantly increased in recent years. In fact, according to Grand View

Top Outbound Call Center Companies
June 25, 2024
Top 10 Outbound Call Center Companies in 2024

Outsourcing sales and customer service operations to outbound call center companies helps businesses scale their operations,

Top 10 Sales Outsourcing Companies
June 25, 2024
Top 10 Sales Outsourcing Companies in 2024

Sales outsourcing has significantly increased in recent years. In fact, according to Grand View Research, the

Top Medical Billing Companies
June 24, 2024
Top Medical Billing Companies in 2024

A medical billing company helps submit and follow up on claims with health insurance providers. But

Different Types of Data Annotation
June 14, 2024
Different Types of Data Annotation [Updated 2024]

AI has changed how businesses are done; this technology is now at the forefront of innovation

Top Virtual Assistant Companies
June 13, 2024
Top Virtual Assistant Companies [Updated 2024]

In the post-pandemic era, businesses have slowly eased into the concept of virtual assistants. Think of

Companies that Outsource Call Center Operations?
June 12, 2024
Multi-national Companies that Outsource Call Center Operations

An increasing number of businesses outsource customer support operations to call centers. In numbers, businesses can

Top Lead Generation Companies
June 10, 2024
Top Lead Generation Companies in June 2024

Let’s be honest: sales and marketing are the fuel of any business. Both of them drive

Top Nearshore Outsourcing Companies
June 7, 2024
Top 10 Nearshore Outsourcing Companies of 2024

When companies outsource their operations to agencies geographically close to their offices, it’s called nearshore outsourcing.

Top 10 BPO Companies in Australia
June 4, 2024
Top 10 BPO Companies in Australia

Simply put, Business Process Outsourcing (BPO) is when a company delegates its internal tasks to a

Top 10 Business Process outsourcing (BPO) Companies in 2024
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies

Business process outsourcing (BPO) is the process of outsourcing your business functions to a third party.

Top BPO companies in Sri-Lanka
June 4, 2024
Top 10 BPO companies in Sri-Lanka

BPO stands for business process outsourcing and it's a process of outsourcing your operational needs like

Top BPO (Business Processing Outsourcing) Companies in the Philippines
June 4, 2024
Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines

BPO industry in the Philippines is thriving on a daily basis. You can measure this by

Top 10 Business Process Outsourcing Companies (BPO) in India
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies in India

Business Process Outsourcing (BPO) is the process of outsourcing your business operations to a third party. 

Top Business Process Outsourcing Companies (BPO) in the USA
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies in the USA

Business Process Outsourcing (BPO) helps a business reduce its operational costs by delegating tasks to a

Top 10 Business Processing Companies (BPO) Companies in Malaysia
June 4, 2024
Top 10 Business Process Outsourcing Companies (BPO) Companies in Malaysia

Malaysia is becoming a leading choice for Business Process Outsourcing (BPO) as entrepreneurs are gradually shifting

10 Largest Call Center Companies in 2024
June 4, 2024
10 Largest Call Center Companies in 2024

Call centers play a vital role in bridging the gap between customers and brands alike. The

Top 10 Offshore Outsourcing Companies in 2024
June 4, 2024
Top 10 Offshore Outsourcing Companies in 2024

Offshore outsourcing is when businesses join hands with third-party vendors based outside their home country. Such

20 Interesting Facts about Outsourcing
May 31, 2024
20 Interesting Facts about Outsourcing You Probably Didn’t Know

Since outsourcing has different categories, we decided to divide it into different sections and cover all

Contractor Onboarding - What I Learned in 10 Years
May 24, 2024
Contractor Onboarding – What I Learned in 10 Years

As the president of a leading outsourcing company, I have dealt with numerous contracts over a

Top 10 Most Affordable Call Centers in 2024
May 23, 2024
Top 10 Affordable Call Centers in 2024

When it comes to the affordability of call centers, there’s no better solution than to outsource

Top 10 Technical Support Outsourcing Companies in 2024
May 22, 2024
Top 10 Technical Support Outsourcing Companies in 2024

You're about to discover the crème de la crème of tech support outsourcing companies. These industry

Top 10 Telemarketing Companies
May 21, 2024
Top 10 Telemarketing Companies (Updated 2024)

According to ServiceBell, telemarketing has a close rate of 20%. The companies often make their marketing

top back office outsourcing companies
May 21, 2024
Top 10 Back Office Outsourcing Companies in 2024

Running a business takes more than just passion. It requires something extra that sets you apart

Top 10 Call Centers in the Philippines
May 17, 2024
Top 10 Call Centers in the Philippines

Having call center operations in the Philippines is the next big thing in 2024. Entrepreneurs seek

Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)
May 17, 2024
Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)

The impact of globalization has made businesses reach more clients globally. You think of a business

7 Customer Service Types You Need to Consider in 2024!
May 16, 2024
7 Customer Service Types You Need to Consider in 2024!

Having customer service in place means better support for the company’s clients. It varies from one

What is Offshore Outsourcing? A Business Guide to Help you Grow
May 16, 2024
What is Offshore Outsourcing – Definition & Benefits

Simply put, offshore outsourcing is the process of outsourcing your core business activities or projects to

Top 10 IT Support Companies for Small Business
May 16, 2024
Top 10 IT Support Companies for Small Business

Fun Fact: An estimated 90% of companies choose to outsource their IT services. Think of them

Top 10 Help Desk Outsourcing Companies in 2024
May 15, 2024
Top 10 Help Desk Outsourcing Companies in 2024

Simply put, help desk outsourcing lies at the heart of your customer support operations. If operations

How to Outsource Customer Support in 8 Simple Steps
May 15, 2024
How to Outsource Customer Support in 8 Simple Steps

With labor wages continuing to get high in the developed countries, outsourcing is expected to achieve

Real Outsourced Customer Service Cost in 2024 - Starts at $7/hr
May 13, 2024
Real Outsourced Customer Service Cost in 2024 – Starts at $7/hr

Imagine you're at the helm of a business. Your customer base is growing, and so are

Top 10 Call Centers in Florida in 2024
May 13, 2024
Top 10 Call Centers in Florida in 2024

With almost 3,723 businesses, Florida alone almost contributes $4 billion in the telemarketing and call center

What are the 7 Communication Styles?
May 9, 2024
What are the 7 Communication Styles [Updated 2024]

Ever since humans existed on the earth, communication has been the center of our social life.

What Companies Are in the Consumer Services Field in California?
May 7, 2024
What Companies Are in the Consumer Services Field in California?

Consumer Service covers all the industries that directly serve the customers or consumers. In fact, consumer

Top 10 Data Entry Outsourcing Companies (2024)
May 6, 2024
Top 10 Data Entry Outsourcing Companies (2024)

It’s estimated that data entry outsourcing services would see a surge in market size. Its growth

Top 10 Data Annotation Companies
May 6, 2024
Top 10 Data Annotation Companies (Updated 2024)

Data annotation is the process of refining the data using labeling or transcribing methodology. It trains

Top 10 Live Chat Support Outsourcing Companies
May 6, 2024
Top 10 Live Chat Support Outsourcing Companies

Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations

Top BPO Companies in South Africa
May 3, 2024
Top 10 BPO Companies in south Africa

Business Process Outsourcing (BPO) helps you differentiate from your competitors. Essentially, it means delegating tasks to

Customer service agent smiling
April 4, 2024
Contact Center vs. Call Center: Why is it Important in 2024?

Call and contact centres are used interchangeably, given that both exist to address customers' complaints and

Top 10 Live Chat Support Outsourcing Companies
April 1, 2024
Top 10 Live Chat Support Outsourcing Companies (Updated 2024)

Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations

Ecommerce processes, shipping & customer support
March 21, 2024
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)

When businesses focus on operations, they are always looking forward to optimizing the costs of every

Artificial Intelligence Call Centers Detailed Guide
March 20, 2024
Can Artificial Intelligence (AI) Call Center Replace Human Agents?

Artificial intelligence call center is a method to answer customers’ complaints with the help of generative

9 Best Help Desk Software in 2024
March 19, 2024
9 Best Help Desk Software of 2024 That You Should Know About

As a leading helpdesk outsourcing company, we’ve tested loads of help desk software and compiled this

How to Fix Poor Customer Service
March 19, 2024
How to Fix Poor Customer Service: 5 Simple Steps

Is customer service something that your business struggles with? You aren’t alone. The 2022 Global Consumer

How to Outsource Customer Support and Live Chat
March 13, 2024
How to Outsource Customer Support & Live Chat in 2024

Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands,

A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that

Top 6 Customer Support FAQ Designs that Improves Revenue
March 13, 2024
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)

FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive

Customer Service Outsourcing- A Comprehensive Pricing Guide
February 27, 2024
Customer Service Outsourcing Pricing: A Comprehensive Guide

When you think about outsourcing customer service, it's like finding the right partner for a crucial

Answering Services for Small Businesses
February 19, 2024
7 Best Answering Services for Small Businesses in 2024

Want to make your customers come back for more? Better service?  High-quality products?  Amazing marketing? You

Outsourcing Shopify Customer Service
February 15, 2024
Outsourcing Shopify Customer Service: Everything You Need to Know [2024]

Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't

Top 10 Call Center Outsourcing Companies
February 14, 2024
Top 10 Call Center Outsourcing Companies [Updated 2024]

How do you skyrocket your business to new levels of success? It's all about smart moves,

February 4, 2024
Page Builders vs. WordPress: Which is Better?

  What is the difference between page builders and WordPress? Page builders are tools or plugins

December 27, 2023
Top 10 Contact Center Outsourcing Companies In 2024

Table of Contents No matter what type of business you run, when it comes to succeeding

December 15, 2023
Top 10 Technical Support Outsourcing Companies in 2024

Table of Contents Ever wonder how business giants juggle a sea of customers without ever having

December 3, 2023
Call Center Outsourcing: How To Do It The Right Way

Table of Contents The satisfaction of knowing that your customers are getting the help they need,

An image of computers on a long table, suggesting technical support.
November 30, 2023
Technical Support Outsourcing: Everything You Need to Know

Table of Contents If you look at the current economy and how expensive it is to

November 24, 2023
HiredSupport Acquires Smooz.io Live Chat Tool

Rancho Cucamonga, USA – November 24, 2023 – HiredSupport, a leading outsourcing customer service company, is

Improve customer service in a call center blog image
September 6, 2023
How to Improve Customer Service in a Call Center

Table of Contents As the first point of contact with customers, customer service, particularly in call

Animated image of couples fighting to depict a conflict.
August 16, 2023
20 Proven Customer Service Conflict Resolution Tips

Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer

Banner image for a blog that discusses how customer service affects sales.
August 15, 2023
5 Ways How Customer Service Affects Sales With Stats

You're doing it wrong if you’re running a business and spending on marketing while ignoring customer

A guy listening intently, showing the importance of active listening.
August 8, 2023
7 Key Principles of Active Listening in Customer Service

There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our

A remote customer service agent smiling at the camera
August 3, 2023
What is Remote Customer Service? Comprehensive Guide 2024

By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is

What is Customer Service in BPO
July 27, 2023
What is Customer Service in BPO – Definition, Benefits, Future.

BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to

A young woman is purchasing items from the internet using her credit card, depicting e-commerce sales.
July 24, 2023
10 Proven Ways to Increase Your E-Commerce Sales in 2023

Online paid advertisements (PPC) are like a sprint. They get you where you want to go

Customer making a purchase from a friendly and patient customer service representative at a store checkout counter.
July 20, 2023
5 Reasons Why Patience is Important in Customer Service

“satisfied customers are walking advertisements”, said James Cash Penney. According to Microsoft, 81% of businesses are competing primarily

A group of happy employees celebrating, depicting the joy of good internal customer service
July 14, 2023
10 Proven Ways to Improve Internal Customer Service

While most organizations emphasize the importance of good external customer service, the importance of internal customer

Multichannel support vs omnichannel support
July 11, 2023
10 Key Differences Between Good and Great Customer Service

Did you know that any organization can boost its revenue by 10-15% simply by enhancing its

An after hours answering service agent smiling wearing a headset.
July 7, 2023
After Hours Answering Service – 24/7 Support and Coverage

After Hours Answering Service Outsource your 24/7 customer service with our after hours answering service and

Image of a laptop with the words 'Lead Generation' prominently displayed on its screen, symbolizing the use of digital technology in generating business leads.
July 5, 2023
The Ultimate Guide to Lead Generation Success + Tips

Key Takeaways A lead is a person who shows interest in a company’s product or service.

A graphic showcasing a human hand reaching out to connect with a digitalized, computer-generated hand, illustrating the intersection of humanity and technology.
June 20, 2023
Outsource AI Customer Support to Expert Agents

Artificial Intelligence (AI) has revolutionized customer support.It allows businesses to respond to customer inquiries immediately, any

A cheerful customer support agent smiling while working, embodying positivity and readiness to assist.
June 16, 2023
In-house vs Outsourced Customer Support: Cost-Benefit Analysis

There's a common misconception among the business community that an in-house customer support department performs better

Featured image for a blog titled How Chatbots Will Transform Customer Service Featured Image
June 12, 2023
How Chatbots Will Transform Customer Service and Chat Support

Customer service is an underrated but crucial aspect of any business, as it directly impacts customer

Featured image for a blog titled "How to Deal with Difficult Customers"
June 9, 2023
How to Deal With Difficult Customers – Tips and Examples

Customer service has evolved into a crucial aspect of any business, capable of making or breaking

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a

Blog image for "how to outsource Facebook ads"
June 2, 2023
How to Outsource Facebook Ads and Maximize Your Digital ROI

Table of Contents Outsource Your Facebook Ads Now As a digital marketer with 5 years of

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all

Featured image for blog titled Latest Chatbot Statistics and Facts 2023
May 25, 2023
50 Latest Chatbot Statistics and Facts in 2023

Chatbot statistics reveal a significant increase in user engagement and acceptance of chatbot technology. With 1.4

A chat support agent smiling at the camera, banner image of future of customer service blog
May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations

Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and

call center agent smiling at the camera
May 12, 2023
How Inbound Call Center Services Improve Businesses

In today's hyper-connected, customer-centric world, managing customer relationships effectively is no longer just an option but

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after

April 13, 2023
24/7 Customer Service: Not Just a Luxury in 2023

You're doing business wrong if, in 2023, you don't consider the odd routines of your potential

April 6, 2023
Outsourced Customer Service Shopify – Boost Sales Now

Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace.

March 22, 2023
10 E-commerce Customer Service Mistakes With Solutions

81% of customers feel valued if a chat box appears while they're on a product hunt.

6 reasons why people don't buy
March 19, 2023
6 Common Reasons Why People Don’t Buy With Solutions

Did you know that only 8% of conversions occur after a customer interacts with a brand

Two customer support service representatives smile at each other
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way

March 15, 2023
15 Ways to Increase Inbound Calls and Boost Sales

Inbound calls are one of the most fruitful ways to grow your business. According to statistics,

Animated image of benefits of outsourcing live chat agents by HiredSupport
March 15, 2023
Benefits of Outsourcing Live Chat Agents for Customer Support

The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2024

Customer service outsourcing helps business owners to save the labor cost and increase the efficiency in

The Ultimate Guide to Customer Support Outsourcing 2023
March 7, 2023
The Ultimate Guide to Customer Support Outsourcing 2023

81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically,

Featured image for a blog titled "The Great Chatbot Debate - Do Consumers Really Want Them"
June 16, 2022
The Great Chatbot Debate: Do Consumers Really Want Them?

Table of Contents Chatbots are the newest trend in customer service, as several large companies have

A man covering his ears depicting ignorance
June 16, 2022
Customer Neglect: How Businesses Lose Out by Ignoring Customers

In plain words, when a customer is actively ignored by people who work at the business

Live chat conversion ratios
June 16, 2022
The Impact of Live Chat on Conversion Ratios

Customer service agents are turning to live chat to make their companies more efficient, streamline their

A person working on customer experience
June 16, 2022
The Top 5 Things You Need to Know About CX

Businesses are always looking to improve their customer experience (CX) to get more leads and keep

An animation of a person depicting live chat KPIs
May 8, 2022
5 Ways to Maximize Success Through Live Chat KPIs

Table of Contents As the world is evolving so is interacting with the customers. The world

A team discussing workflows
May 8, 2022
How to Streamline Your Customer Service Workflow

Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years

A person showing productivity by having a lot of tasks
May 8, 2022
How to Outsource Live Chat Operators for Maximum Productivity

Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to

Customer support representative laughing at the camera
May 8, 2022
10 Eye-Opening Reasons to Outsource Customer Support

In an eye-opening study, Deloitte discovered that 57% of businesses globally have benefited from outsourcing at

Image of a laptop screen displaying a 'Business Growth' slide with various upward trending graphs.
May 8, 2022
The Relationship between Customer Service and Revenue

Companies often overlook the relationship between customer service and revenue. While companies believe that revenue depends

Different chat greetings in English
May 7, 2022
The Top 10 Chat Greetings

You might be surprised to learn that hi and hello are not the only chat greetings

Customer experience and reviews
May 7, 2022
What is Customer Experience and Why It Matters

Why CX Matters? The customer experience (CX) has become one of the hottest topics in business

Finding an outsourcing agency
May 7, 2022
How to Find an Outsourcing Agency

Do you need help with your business, but don’t have the budget to hire in-house employees?

February 10, 2022
The 10 Best Live Chat Software 2023 Reviews

What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer

February 6, 2022
Outsourcing Customer Service and Support Services in 2022

Looking to save some time and money? If you’re an entrepreneur, there are plenty of things

Shopify store management and profitability
February 6, 2022
How to Make Your Shopify Store Profitable

Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable.

how to be an amazon store manager
February 6, 2022
Steps to Become an Amazon Store Manager

Table of Contents The Amazon store platform allows you to set up your own online storefront

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources

November 21, 2021
The Benefits of Outsourcing Your HR Department To A Professional Company

Outsourcing your HR Department As a business owner, you may not have the time or resources

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November 19, 2021
Customer Service Trends: How To Keep Up With New Tech, Communication Methods

Trends of Customer Service To Keep Up With Customer service has changed. The days are over

October 10, 2021
The 10 Qualities of Great Leaders That Make Them The Best

The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in

October 10, 2021
How to Outsource Customer Support For Entrepreneurs

What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or

October 10, 2021
How to Hire Customer Support: The Nuts and Bolts of Hiring the Right People

Customer support is an essential part of any business. The customer support team is often the

October 9, 2021
Why Outsourcing Real Estate Is a Great Idea: How to Save Time and Money

The housing market is a complicated place. Especially if you're not a real estate professional. In

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims

How to start a business : steps to launch your business.
September 14, 2021
How to Start a Business: Steps to Take Before You Launch

Starting your own business can be exciting, but also overwhelming. There are so many questions to

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And

Hire live chat agents.
September 8, 2021
Hire Live Chat Agents: The Best Way To Get More Customers

Running a business is hard. You need to make sure your website looks great, create an

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September 6, 2021
How Digital Marketing Has Changed Everything: The New Rules of Brand Engagement

Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of

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August 27, 2021
How To Succeed in Your Small Business: The Secret Sauce for Success

Starting your own small business is a challenge. Not only do you need to figure out

Growth hacking and outsourcing.
August 23, 2021
What is Growth Hacking and Why You Should Outsource

What is Growth Hacking? Growth hacking is a method of marketing that relies on unconventional techniques

Outbound calling that convert prospects.
August 19, 2021
9 Tips to Make Outbound Calls Successful and Convert

Outbound calls are one of the most effective methods of prospecting. However, they can be tricky

August 16, 2021
Inbound Calls: What They Are and Why You Should Care

In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound

Car dealership leads generation.
August 2, 2021
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There

You want to get new customers, but what if you don't know where to start? The

Virtual assistant working
July 28, 2021
What are Virtual Assistants? The Ultimate Beginner’s Guide

What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of

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July 25, 2021
The Best Ways to Get Professional Social Media Chat Support

Social media is an extremely powerful tool to grow your business. It has the power to

Automotive car lead generation and dollars flowing out.
July 17, 2021
10 Proven Ways to Get More Automotive Leads

If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve

Facebook ads and messsenger support interactions.
July 12, 2021
Maximize Conversions: Outsource Facebook Ads to Boost Sales

Facebook's potential advertising reach is 2.08 billion people, and the largest demographic of Facebook users (48.8%)

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor

E-commerce traffic lights
June 22, 2021
The Complete Guide to eCommerce Support: What You Need to Know to Get Started

How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If

People shopping online in eCommerce store.
June 21, 2021
Amazon Store Support Management: The Secrets To Successful Support

Support management, a vital part of amazon store owner's business: In this article, we’ll discuss the

June 17, 2021
How to Outsource Customer Service? A Simple Guide For Entrepreneurs

What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external

Virtual Assistants doing various tasks.
June 8, 2021
How To Hire A Virtual Assistant? 14 Questions To Ask

Why A Virtual Assistant Is The Perfect Business Partner For Your Online Business? Covid has become

Featured post image for a blog titled "The importance of live chat" on HiredSupport
June 4, 2021
6 Reasons Why Live Chat is Important for Modern Businesses

Table of Contents In the modern world, live chat has transformed the way businesses interact with

Blog image for blog titled "10 proven strategies to be a successful live chat agent"
June 4, 2021
10 Proven Strategies to Become a Successful Live Chat Agent

Table of Contents In the rapidly evolving digital world, the role of a live chat agent

Live chat agents working toward increasing conversion ratio.
March 24, 2020
Live Chat Support Increases Conversion Rates

Live chat services can increase your revenues. This is a fact. A potential customer may land

A virtual assistant working towards outsourced tasks.
March 24, 2020
Outsource your day to day tasks with Virtual Employees

Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re

Customer interacting with the Facebook messenger.
March 24, 2020
Outsource Your Facebook Messenger Ad Interactions To Us!

Facebook Ads now allow you to direct a potential client directly to your messenger where you

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