Learn more about customer support outsourcing with our detailed guides and reports.
In today's hyper-connected, customer-centric world, managing customer relationships effectively is no longer just an option but
PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after
Courtesy: Customer Contact Central According to a 2021 Microsoft report, 90% of customers think of customer
In 2023, more than ever, businesses are prioritizing customer service with a staggering 89% of companies
Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace.
81% of customers feel valued if a chat box appears while they're on a product hunt.
Did you know that only 8% of conversions occur after a customer interacts with a brand
First the internet and then the pandemic - not that the two are in any way
Inbound calls are one of the most fruitful ways to grow your business. According to statistics,
The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions
As businesses expand, it becomes increasingly difficult to handle customer support in-house. Outsourcing customer support helps
Did you know that 88% of customers in 2022 had higher expectations for customer support than they
81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically,
Table of Contents To know how to maximize the performance of your email campaigns, you first
Chatbots are the newest trend in customer service, as several large companies have started using them
Businesses are always looking to improve their customer experience (CX) to get more leads and keep
Ensuring Your Live Chat KPIs Are Accurate A live chat KPI, or key performance indicator, is
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to
Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you
Customer Support Outsourcing Reasons Before you decide to outsource your customer support team, it’s important to
Revenue And Customer Service Relationship Too often, business owners put customer service on the back burner
You might be surprised to learn that hi and hello are not the only chat greetings
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business
Do you need help with your business, but don’t have the budget to hire in-house employees?
If you are looking to find the best help desk software reviews, you’ve come to the
What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer
Looking to save some time and money? If you’re an entrepreneur, there are plenty of things
Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable.
Table of Contents The Amazon store platform allows you to set up your own online storefront
Running a business is hard. You need to make sure your website looks great, create an
Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of
Outsourcing for Accountants Tax season is coming up again, and many people are turning to outsourcing
eCommerce: A 4 Trillion Dollar Economy The e-commerce industry is booming. According to an article by
Starting your own small business is a challenge. Not only do you need to figure out
What is Growth Hacking? Growth hacking is a method of marketing that relies on unconventional techniques
Outbound calls are one of the most effective methods of prospecting. However, they can be tricky
Inbound Calls Inbound calls are a form of telemarketing or cold calling in which a company
You want to get new customers, but what if you don't know where to start? The
What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of
Social media is an extremely powerful tool to grow your business. It has the power to
Car dealers can get more leads adopting these ten tested and proven methods! If you’re in
Table of Contents Facebook ads have been a common source of confusion for many marketers. It
Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor
You’ve got a customer service problem. It can be frustrating to work with a customer who
How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If
Support management, a vital part of amazon store owner's business: In this article, we’ll discuss the
What is outsourcing and how does it work? Outsourcing is the process of hiring an external
Do you want to grow your business? According to Forbes, 60% of a typical business’s customers
How To Hire A Virtual Assistant? 14 Questions To Ask Why A Virtual Assistant Is The
What Are Live Chat Agents: The live chat agent is a kind of online customer service
A Secret Recipe To Becoming A Successful Live Chat Agent: Live chat is a great way
Live chat services can increase your revenues. This is a fact. A potential customer may land
Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re
Customer Support can define a good business from a great business. Are you available 24×7 to answer
Thinking about outsourcing your customer support or live chat? Want to know how it works here
Facebook Ads now allow you to direct a potential client directly to your messenger where you
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