HiredSupport is a leading customer support outsourcing provider on Clutch

Top 3 Outsourcing Support Company

HiredSupport is a leading customer support outsourcing provider on Clutch

HiredSupport Reviewed on Clutch

At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office processing, transcription, data entry, and more. Since 2015, we have worked with over 125 global clients, and our team has more than 7,000 customer interactions per day. On average, our clients experience a 40% revenue growth because of our services. 

We recently received reviews on Clutch that highlight our expertise as a CX agency. Clutch is a B2B market research company in the heart of Washington, DC that aims to help businesses of all sizes identify and connect with the agencies they need to achieve their goals. They cover diverse industries, such as IT, advertising, and marketing, and their team of analysts conducts in-depth interviews with clients about the quality of their engagement with service providers. 

The first review came from a marketing company. We supported their team by providing chat agents. First, the client trained our agents through Skype on how to use their platform and how to do their functions. Our agents then started supporting the client, who has 3–4 website visitors per minute. 

Our support increased the client’s credibility due to the real-time chat support on their website. Additionally, they significantly reduced their operational expenses. The client is satisfied with our work, and they are impressed with our agents. The marketing company’s operations manager said “If there is something that the agents don’t understand, they will get in touch with us directly. They write down notes and pay close attention to detail.” With that, the client gave us perfect ratings across all metrics!

HiredSupport reviews

We also received a review from an allergy and intolerance testing company. We provided 24/7 live chat support agents to their team. We deployed six agents for this client. “They have managed to improve our customer satisfaction score to 90% and reduce our cost,” said Cris West, Director of Operations at Healthy Stuff Online Ltd. The client also praised our effective workflow and our agents’ ability to listen and receive training. As such, the client gave us perfect five-star ratings across the board.

HiredSupport reviews

We’re delighted that the Manifest has recognized our excellence as a CX agency and included us in their list of Top Back Office BPO Services in Los Angeles! Clutch’s sister website, the Manifest is a business blog site that analyzes and compiles industry data. They allow entrepreneurs, SMB owners, and industry managers to connect with top agencies. We’re honored to be featured on their platform.

We thank everyone who took the time to review our work. Their feedback has been insightful in identifying our strengths and areas for improvement. We hope to hear more detailed and honest reviews from our clients on Clutch.

Do you have a project in mind? Contact us today, and let’s discuss how our team can help you streamline your business operations.


While some may call it an addiction, Ricky likes to think his love of digital marketing and entrepreneurship is more of a “severe passion.” Armed with a laptop, Google Analytics, and an Excel Worksheet, you might find Ricky taking down competitors, one keyword position at a time.

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How It Works How It Works
How It Works

Outsourcing your customer service
has never been this easy.

Define Your Needs Define Your Needs
Define Your Needs

Submit a contact form and give us some information about your company needs.

More About Our Process
Get A Quote Get A Quote
Get A Quote

In as little as one email or call, we can get you a competitive quote for our services.

More About Our Process
Approve Proposal Approve Proposal
Approve Proposal

Your team approves our plan and we go over the formalities before getting started.

More About Our Process
Assign Agents Assign Agents
Assign Agents

We match your campaign with the best available agents that we think are a fit for your brand.

More About Our Process
Agent Training Agent Training
Agent Training

Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.

More About Our Process
Go Live! Go Live!
Go Live!

After successful training, we go live. We stay in contact with your team and do ongoing QA.

More About Our Process

We Integrate Seamlessly

We have experience with all the major softwares to
help craft the perfect support team.

Want to learn more about how we can connect to your systems? Chat with sales


We can handle any task in any industry.
We've seen it all.

Live Chat Services HiredSupport
Live chat
Email And
Support Tickets
Dedicated call
Social Media Management
Back Office
and Retail
Amazon Seller

We're The #1 Outsourcing Team!

We’ve been recognized across various industry directories and publications. We’re still here working hard 24/7 for businesses around the world.

Thinking About Outsourcing?

Get a 24/7 support team that will increase your customer satisfaction, decrease response time, and increase your ROI.