At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office processing, transcription, data entry, and more. Since 2015, we have worked with over 125 global clients, and our team has more than 7,000 customer interactions per day. On average, our clients experience a 40% revenue growth because of our services.
We recently received reviews on Clutch that highlight our expertise as a CX agency. Clutch is a B2B market research company in the heart of Washington, DC that aims to help businesses of all sizes identify and connect with the agencies they need to achieve their goals. They cover diverse industries, such as IT, advertising, and marketing, and their team of analysts conducts in-depth interviews with clients about the quality of their engagement with service providers.
The first review came from a marketing company. We supported their team by providing chat agents. First, the client trained our agents through Skype on how to use their platform and how to do their functions. Our agents then started supporting the client, who has 3–4 website visitors per minute.
Our support increased the client’s credibility due to the real-time chat support on their website. Additionally, they significantly reduced their operational expenses. The client is satisfied with our work, and they are impressed with our agents. The marketing company’s operations manager said “If there is something that the agents don’t understand, they will get in touch with us directly. They write down notes and pay close attention to detail.” With that, the client gave us perfect ratings across all metrics!
We also received a review from an allergy and intolerance testing company. We provided 24/7 live chat support agents to their team. We deployed six agents for this client. “They have managed to improve our customer satisfaction score to 90% and reduce our cost,” said Cris West, Director of Operations at Healthy Stuff Online Ltd. The client also praised our effective workflow and our agents’ ability to listen and receive training. As such, the client gave us perfect five-star ratings across the board.
We’re delighted that the Manifest has recognized our excellence as a CX agency and included us in their list of Top Back Office BPO Services in Los Angeles! Clutch’s sister website, the Manifest is a business blog site that analyzes and compiles industry data. They allow entrepreneurs, SMB owners, and industry managers to connect with top agencies. We’re honored to be featured on their platform.
We thank everyone who took the time to review our work. Their feedback has been insightful in identifying our strengths and areas for improvement. We hope to hear more detailed and honest reviews from our clients on Clutch.
Do you have a project in mind? Contact us today, and let’s discuss how our team can help you streamline your business operations.
While some may call it an addiction, Ricky likes to think his love of digital marketing and entrepreneurship is more of a “severe passion.” Armed with a laptop, Google Analytics, and an Excel Worksheet, you might find Ricky taking down competitors, one keyword position at a time.