How to Handle Angry Customers in a Call Center [10 Practical Tips to Follow]
Handling angry customers can make or break your business. Follow these practical steps to stay on track. Learn more.
Customer Satisfaction
A Simple [But Complete] Guide To Digital Customer Experience
As businesses go online, a good digital customer experience is key. Learn top tips from experts to improve it!
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)
When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment). And when it comes to measuring the ROI of every department, the customer support division is no different. … Read more
Can Artificial Intelligence (AI) Call Center Replace Human Agents?
Artificial intelligence call center is a method to answer customers’ complaints with the help of generative (LLM) models (such as ChatGPT or Gemini). We are living in the age of artificial intelligence. It swept across all the industries, reshaped the business models, and lowered the needs of humans. With many industries getting reshaped, fortunately or … Read more
9 Best Help Desk Software of 2024 That You Should Know About
Choose the best help desk software for your business from this list.
How to Outsource Customer Support & Live Chat in 2024
Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new ones. But how exactly does this happen? A study shows that acquiring new customers is … Read more
What is a Virtual Customer Service Representative (CSR)
Learn what are virtual customer service representatives (CSRs) and what they do.
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)
FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a customer may ask, and users may navigate through this section to get the answers for their queries. Let me explain what I mean by this. Businesses deal with customers on a daily basis, and many questions gets … Read more
Customer Service Outsourcing Pricing: A Comprehensive Guide
Learn more about customer service outsourcing pricing in this detailed pricing guide. Know what you’re paying for to get the most value out of the partnership.
7 Best Answering Services for Small Businesses in 2024
Discover the top 7 answering services for small businesses in 2024, designed to enhance your business’s customer satisfaction rates quickly and efficiently.
20 Proven Customer Service Conflict Resolution Tips
Learn customer service conflict resolution and increase customer retention.
10 Key Differences Between Good and Great Customer Service
Learn the key differences between good and great customer service.
How to Deal With Difficult Customers – Tips and Examples
Learn how to deal with difficult customers through case studies and examples.
What is Customer Experience Strategy and How to Implement It
Learn what is customer experience strategy and how to implement it in 2023.
75 Eye-Opening Statistics on the Impact of Customer Experience
75 Powerful Statistics that tell us why customer experience is so important.
The Future of Customer Service & 5 Rising Customer Expectations
Businesses need to adjust to their customers’ changing priorities. Customers want privacy, stress social values, and quick and effective solutions in the future of customer service. Many also care about a company’s social responsibility. Companies should see these changes as chances to innovate and create value. Businesses can be more successful than ever by using … Read more
Adapt These 15 Proven Practices to Improve CSAT in 2023
Learn how to improve your customer satisfaction in 2023.
Clutch Top-Rated Customer Support Outsourcing: HiredSupport
HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office processing, transcription, data entry, and more. Since 2015, we have worked with over 125 global … Read more
8 Steps to Craft an Effective Customer Support Strategy
A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer support strategy, here are some ways you can create one. Define Your Company’s Strategy The … Read more
Customer Service Skills to Keep Your Customers Happy
It’s the age of social media. We all have to be customer service representatives now. And yet, as a company, you can’t just tweet your way out of a bad situation. You need to go the extra mile and connect with your customers on a more personal level. In this blog post, I’ll be going … Read more