Contractor Onboarding – What I Learned in 10 Years
President at HiredSupport discusses legal tips and businesses’ processes to follow while onboarding a contract.
Guides
Contact Center vs. Call Center: Why is it Important in 2024?
Contact center or call center – see which your business needs more.
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)
When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment). And when it comes to measuring the ROI of every department, the customer support division is no different. … Read more
Page Builders vs. WordPress: Which is Better?
What is the difference between page builders and WordPress? Page builders are tools or plugins designed to create and customize web pages visually, often used within the WordPress ecosystem. WordPress, on the other hand, is a content management system (CMS) that serves as the foundation for building entire websites. Are page builders and WordPress … Read more
Call Center Outsourcing: How To Do It The Right Way
Table of Contents The satisfaction of knowing that your customers are getting the help they need, right when they need it cannot be undermined. However, when a business starts to grow, so do the customers and their queries. On a small scale, you might be able to handle everything independently, but as you grow, this … Read more
What is Customer Service in BPO – Definition, Benefits, Future.
Learn how BPO customer service is transforming the outsourcing industry.
10 Proven Ways to Improve Internal Customer Service
Boost productivity and morale with these 10 strategies to improve internal customer service.
In-house vs Outsourced Customer Support: Cost-Benefit Analysis
Learn the main differences between an in-house and an outsourced customer service department.
The Complete Guide to SaaS Customer Support and Success
Learn everything there is to know about SaaS customer support and success.
Customer Neglect: How Businesses Lose Out by Ignoring Customers
In plain words, when a customer is actively ignored by people who work at the business they’re trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide them with your product or service, but it doesn’t necessarily mean that they will be … Read more
How to Start a Business: Steps to Take Before You Launch
Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for how to start a business. It will depend on the type of business you’re starting, … Read more
9 Tips to Make Outbound Calls Successful and Convert
Outbound calls are one of the most effective methods of prospecting. However, they can be tricky to execute well. Prospecting calls can be stressful, and you might find it difficult to stay on script. Here are some tips that will help you make a positive impression on your prospects and convert them into customers. Boost … Read more
Inbound Calls: What They Are and Why You Should Care
Learn everything there is to know about inbound calls here.
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There
You want to get new customers, but what if you don’t know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish in a small pond. Luckily for you, there are some easy ways to generate leads … Read more
The Best Ways to Get Professional Social Media Chat Support
Social media is an extremely powerful tool to grow your business. It has the power to get you in front of millions of people and allow you to start conversations with them. But what do you do when there’s a problem? Chances are, if it’s a major issue, you’re going to need more than just … Read more
10 Proven Ways to Get More Automotive Leads
If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve come to the right place. You know how difficult it can be to find new leads. Fortunately, there are many ways to generate automotive leads that’ll result in more customers for your business. That’s why I’ve taken the time … Read more
The Complete Guide to eCommerce Support: What You Need to Know to Get Started
How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If you want to enter this space, you need a strong knowledge base of how to provide customer support for online stores. You’ve got an online store, and now you’re looking for ways to stand out. You’ve heard about the … Read more
How to Outsource Customer Service? A Simple Guide For Entrepreneurs
What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of the first things you have to decide is how … Read more
10 Proven Strategies to Become a Successful Live Chat Agent
Follow these 10 proven strategies to become a successful live chat agent.