Tag: what are inbound calls

August 16, 2021
Inbound Calls: What They Are and Why You Should Care

In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers

D

Thinking About Outsourcing?

Get a 24/7 support team that will increase your customer satisfaction, decrease response time, and increase your ROI.