How to Maximize the Performance of Your Email Campaigns
Use these 8 best practices to maximize the performance of your email campaigns.
Shamoon Younus
The Great Chatbot Debate: Do Consumers Really Want Them?
Do consumers really want you to have a chatbot? See the results here.
Customer Neglect: How Businesses Lose Out by Ignoring Customers
In plain words, when a customer is actively ignored by people who work at the business they’re trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide them with your product or service, but it doesn’t necessarily mean that they will be … Read more
The Impact of Live Chat on Conversion Ratios
Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if used correctly. Here’s what you need to know about the impact of live chat on … Read more
The Top 5 Things You Need to Know About CX
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a great experience when doing business with you – from the moment they first interact with … Read more
5 Ways to Maximize Success Through Live Chat KPIs
Learn 5 ways to maximize success through live chat KPIs.
How to Streamline Your Customer Service Workflow
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your company’s reputation and relationship with its customers. To do this, you have to first streamline … Read more
How to Outsource Live Chat Operators for Maximum Productivity
Maximizing Live Chat Operators’ Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat operators you need? How can you scale your use of live chat operators without spending … Read more
10 Eye-Opening Reasons to Outsource Customer Support
See why you need to outsource your customer support.
The Relationship between Customer Service and Revenue
Understand the interesting relationship between customer service and revenue.
The Top 10 Chat Greetings
You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post, we’ll explore the best 10 chat greetings so you can choose what’s right for you … Read more
What is Customer Experience and Why It Matters
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up from $11 billion in 2015, making it one of the fastest-growing industries in the world. … Read more
How to Find an Outsourcing Agency
Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However, there are many outsourcers to choose from, so how do you pick the right one? … Read more
Outsourcing Customer Service and Support Services in 2022
Looking to save some time and money? If you’re an entrepreneur, there are plenty of things you need to focus on that don’t relate to your business, so hiring someone to help can not only free up your time but also make your work more efficient. Read this guide on how to outsource customer service … Read more
How to Make Your Shopify Store Profitable
Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable. Building your Shopify store will take time and patience, but with the right strategy you can have an extremely profitable store that brings in sales from customers all over the world! This article will teach you how to build … Read more
Steps to Become an Amazon Store Manager
Being an Amazon store manager can be a good part-time hustle. Learn step by step how to become an Amazon store manager in this guide!
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There
You want to get new customers, but what if you don’t know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish in a small pond. Luckily for you, there are some easy ways to generate leads … Read more
What are Virtual Assistants? The Ultimate Beginner’s Guide
What are Virtual Assistants? The Ultimate Beginner’s Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants are their saving grace. They may not be able to afford an in-person assistant, but … Read more
How to Outsource Customer Service? A Simple Guide For Entrepreneurs
What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of the first things you have to decide is how … Read more
6 Reasons Why Live Chat is Important for Modern Businesses
Learn why live chat is essential for every modern business in 2023.