April 25, 2023
Contact Center vs Call Center: Why is it Important in 2023?
Are you undecided about hiring a contact center or a call center for your business? So are a lot of others like you! For many, it is difficult to properly address the contact center vs call center debate. People are
March 15, 2023
15 Ways to Increase Inbound Calls and Boost Sales
Inbound calls are one of the most fruitful ways to grow your business. According to statistics, on average, inbound calls close 33 times faster than a web lead and 4-5 times faster than an outbound call. Other than that, you
August 16, 2021
Inbound Calls: What They Are and Why You Should Care
In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers