The housing market is a complicated place. Especially if you’re not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the work to make it happen, from negotiating with sellers to finding your own closing agent … Read more
Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many prospective employees to choose from and so many questions to ask, it can be difficult … Read more
Handling angry customers can make or break your business. Follow these practical steps to stay on track. Learn more.
Learn about 2024’s top 10 call center outsourcing companies – from the old players to the new ones. Choose your perfect BPO partner to elevate your customer support.
Learn customer service conflict resolution and increase customer retention.
You’re doing it wrong if you’re running a business and spending on marketing while ignoring customer service. It isn’t too surprising to understand that the relationship between customer service and sales is direct. Good customer service leads to more sales, and bad customer service leads to lower sales – that’s how customer service affects sales. Keep … Read more
There’s a striking difference between hearing and listening. Hearing is simply the noise we hear during our daily life, the one our brain tunes out and ignores. It requires no effort, is involuntary, and is accidental. On the contrary, listening requires effort. It is voluntary, focused, and intentional. That’s why good listeners are revered, even if … Read more
What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of the first things you have to decide is how to provide customer support. You could … Read more
By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is it vital in the modern world? In today’s digital world, businesses must adapt to the changing dynamics of customer interaction. Remote customer service has become the norm, surpassing the traditional in-store experience. In this comprehensive guide, we’re going to … Read more
Trends of Customer Service To Keep Up With Customer service has changed. The days are over of just answering the phone, taking orders, and providing technical support. Customers want quick responses, effective solutions to their problems, and personal relationships with their service providers. A customer service agent must be able to navigate a complex matrix … Read more
Is customer service something that your business struggles with? You aren’t alone. Let’s fix that!
FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a customer may ask, and users may navigate through this section to get the answers for their queries. Let me explain what I mean by this. Businesses deal with customers on a daily basis, and many questions gets … Read more
Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new ones. But how exactly does this happen? A study shows that acquiring new customers is … Read more
Learn why patience is important in customer service.
Discover the top 7 answering services for small businesses in 2024, designed to enhance your business’s customer satisfaction rates quickly and efficiently.
Discover the outsourced customer service cost in 2024, starting at $7/hr. Learn about cost factors, compare in-house vs. outsourced options, and explore ROI with real-world examples.
Having customer service in place means better support for the company’s clients. It varies from one business to another, and different factors help develop the ideal customer acquisition strategy. If one system works for you, doesn’t mean that the same would be true for another. If you don’t have the time for experiments, outsource your … Read more
When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment). And when it comes to measuring the ROI of every department, the customer support division is no different. … Read more
Learn more about customer service outsourcing pricing in this detailed pricing guide. Know what you’re paying for to get the most value out of the partnership.
Choose the best help desk software for your business from this list.
Learn what are virtual customer service representatives (CSRs) and what they do.
Artificial intelligence call center is a method to answer customers’ complaints with the help of generative (LLM) models (such as ChatGPT or Gemini). We are living in the age of artificial intelligence. It swept across all the industries, reshaped the business models, and lowered the needs of humans. With many industries getting reshaped, fortunately or … Read more
As businesses go online, a good digital customer experience is key. Learn top tips from experts to improve it!
Inhouse customer service costs can become a significant cost, if not managed properly. Let’s explore how to strategize effectively to reduce costs.
