Author: Joel Wolfe

Customer service agent smiling
April 4, 2024
Contact Center vs. Call Center: Why is it Important in 2024?

Call and contact centres are used interchangeably, given that both exist to address customers' complaints and achieve customer success. This confusion often gets triggered in the decision making phase to either to hire a call center or a contact center

Top 10 Live Chat Support Outsourcing Companies
April 1, 2024
Top 10 Live Chat Support Outsourcing Companies (Updated 2024)

Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to HiredSupport. Further, these companies have years

Ecommerce processes, shipping & customer support
March 21, 2024
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)

When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment).  And when it

Artificial Intelligence Call Centers Detailed Guide
March 20, 2024
Can Artificial Intelligence (AI) Call Center Replace Human Agents?

Artificial intelligence call center is a method to answer customers’ complaints with the help of generative (LLM) models (such as ChatGPT or Gemini).  We are living in the age of artificial intelligence. It swept across all the industries, reshaped the

9 Best Help Desk Software in 2024
March 19, 2024
9 Best Help Desk Software of 2024 That You Should Know About

As a leading customer support outsourcing company, we’ve tested loads of help desk software and compiled this list based on what we’ve learned. Recently, I had conversations with my co-workers, customer support representatives, and managers to understand which software they

How to Fix Poor Customer Service
March 19, 2024
How to Fix Poor Customer Service: 5 Simple Steps

Is customer service something that your business struggles with? You aren’t alone. The 2022 Global Consumer Trends report revealed that 62% of consumers worldwide believe companies should show more concern for them, while 63% feel that businesses need to actively

How to Outsource Customer Support and Live Chat
March 13, 2024
How to Outsource Customer Support & Live Chat in 2024

Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new

A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that helps the businesses by solving all the questions asked by the customers remotely. They mostly use email, online chats, phone calls or any other

Top 6 Customer Support FAQ Designs that Improves Revenue
March 13, 2024
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)

FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a customer may ask, and users may navigate through this section to get the answers for their queries. Let me explain what I

Inbound vs Outbound Calls
March 11, 2024
Inbound vs. Outbound Calls: Everything You Need to Know

As companies increasingly switch towards chatbots and automated customer support, you might think customers don’t call business all that much.  Spoiler alert: They do. According to Zendesk CX trends report, people still use phones to resolve their issues with companies.

Customer Service Outsourcing- A Comprehensive Pricing Guide
February 27, 2024
Customer Service Outsourcing Pricing: A Comprehensive Guide

When you think about outsourcing customer service, it's like finding the right partner for a crucial part of your business. It's about balancing the scales – getting the most out of what you pay while making sure your customers are

Answering Services for Small Businesses
February 19, 2024
7 Best Answering Services for Small Businesses in 2024

Want to make your customers come back for more? Better service?  High-quality products?  Amazing marketing? You can do all 3, but if your business offers a bad customer experience, you’ll lose out on a lot of customers. Imagine you're on

Outsourcing Shopify Customer Service
February 15, 2024
Outsourcing Shopify Customer Service: Everything You Need to Know [2024]

Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't just great products but AMAZING customer service. Imagine if every customer felt heard, understood, and valued.  Keeping up with emails, chats, and calls feels

Top 10 Call Center Outsourcing Companies
February 14, 2024
Top 10 Call Center Outsourcing Companies [Updated 2024]

How do you skyrocket your business to new levels of success? It's all about smart moves, like outsourcing customer support to the right call center. But how do you choose the right call center outsourcing company?  Don’t worry. Here’s our

What is Customer Service in BPO
July 27, 2023
What is Customer Service in BPO – Definition, Benefits, Future.

BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to a third-party instead of hiring an in-house team. When it comes to executing a task (i.e, marketing, sales, support), a business owner has two

Customer making a purchase from a friendly and patient customer service representative at a store checkout counter.
July 20, 2023
5 Reasons Why Patience is Important in Customer Service

“satisfied customers are walking advertisements”, said James Cash Penney. According to Microsoft, 81% of businesses are competing primarily based on customer experience (CX).  That’s because customers have a lot of options today – they won’t hesitate to opt for your competitor if


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