May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations
Emerging privacy concerns among consumers, demands of omnichannel support, expectations of rapid responses and fast resolutions, and caring about social values - customer expectations in the future of customer service are rapidly transforming. These shouldn't be considered a challenge to
April 13, 2023
24/7 Customer Service: Not Just a Luxury in 2023
In 2023, more than ever, businesses are prioritizing customer service with a staggering 89% of companies competing primarily on the basis of customer experience. As more businesses are launched in the world of e-commerce, this competition is increasing rapidly. In