Top 10 Back Office Outsourcing Companies in 2024

Running a business takes more than just passion. It requires something extra that sets you apart from your competition. A sustainable business is one that takes measures not only in the present but also keeping in mind the future. 

You can ensure this by outsourcing back-office operations. Hiring a customer support specialist costs around $21/hr; however, you can delegate this function to an outsourcing service provider. Such agencies can provide you with experts available at $7/hr, which translates to monthly savings of $2,240.

Our Methodology to Rank Back Office Support Outsourcing Companies

To list the top 10 back-office support outsourcing companies, I have analyzed the following factors:

• Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools integrations

Our team scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. And companies with the highest score were ranked at the top.

1. HiredSupport

HiredSupport was founded in 2016 and has been serving more than 100 clients across different industries for almost a decade. The company’s headquarters are in California, USA. 

HiredSupport serves many niches and supports all types of businesses – from small, medium to enterprises. HiredSupport has a rating of 4.9 stars on Clutch, making it a reliable option for businesses looking to cut costs while being efficient.

What Services Does HiredSupport Offer?

Here are some services offered by HiredSupport:

• Technical Support
• Back Office Support
• Phone Support
• Offshore back office services
• Email Support
• Help Desk Support
• Data Entry
• Data Annotation

HiredSupport’s Clients

Here are some noteworthy clients of HiredSupport:

• WOWCube
• Healthy Stuff
• OCG
• MakeUp Eraser
• Beckon Homes

You can read more about their clients by exploring the case studies page.

Pricing

For back office outsourcing, HiredSupport’s pricing starts from $7/hour. This makes it the most affordable option on our list. 

Free Trial

HiredSupport offers a free trial. This helps business owners make informed investment decisions.

2. Remote Employee

Remote Employee offers client-focused services with the assistance of cutting-edge technology. They have three international offices and deal with clients across the globe, helping them streamline their operations. 

Remote Employee doesn’t have a rating on either Glassdoor or Indeed, putting a question mark on its credibility. 

Services Offered

Here are some services offered by Remote Employee:

• Accounting and Bookkeeping
• Offshore back office services
• Collections Outsourcing
• Technical Support
• Data Entry
• Customer Service
• Back Office Support

Noteworthy Clients

Here are some noteworthy clients of Noteworthy Clients:

• SCG
• QuickSmith
• Chronic Care Management
• Simple Connect

Pricing

Remote Employee hasn’t disclosed its pricing strategy. You can request a quote depending on your specific industry and niche. 

Free Trial

Remote Employee doesn’t offer a free trial. 

3. 31West Global Services

31West Global Services was founded in 2002 and has served clients for almost two decades. They have established a name for themselves in Canada, the UK, and Western Europe.

31West Global Services has a rating of 4.2 stars on Glassdoor.

Services Offered

Here are some services offered by 31West Global Services:

• IT Help Desk
• Offshore back office services
• Application Support
• Inbound Call Center
• Back Office Support

Noteworthy Clients

Here are some noteworthy clients of 31West Global Services:

• OPTUM
• FBTL
• ZOOMER
• Synapse Corporation
• McDonald’s

Pricing

31West Global Services’ pricing starts from $1499 /rep/month. If you want a customized plan, reach out to them directly.

Free Trial

31West Global Services doesn’t offer a free trial.

4. BigOutsource

BigOutsource provides business offshoring and customer support solutions. They have made a name for themselves by hiring exceptional talent who helps provide back office support to clients. 

BigOutsource has a rating of 4 stars on Indeed.  

Services Offered

Here are some services offered by BigOutsource:

• Back Office Support
• Offshore back office services
• Technical Support
• Customer Service
• Virtual Assistance

Noteworthy Clients

Here are some noteworthy clients of BigOutsource

• OpenRoad
• COHLEY
• Instant Consult
• Loftey

Pricing

This call center hasn’t disclosed its pricing. You can contact them, and their support agents will get back to you.

Free Trial

BigOutsource doesn’t offer a free trial.

5. GlobalSky Call Center

GlobalSky is based in the Philippines. When onboarding clients, they ensure cultural compatibility to help improve customer support operations. 

GlobalSky Call Center has a 2.8 stars rating on Glassdoor.

Services Offered

Here are some services GlobalSky Call Center offers:

• Outbound Service
• Inbound Service
• Customer Service
• Back Office Solutions

Noteworthy Clients

GlobalSky Call Center hasn’t disclosed its client, putting a question on the call center’s credibility.

Pricing

GlobalSky Call Center hasn’t disclosed its pricing on the website. You can call them or drop a message on their email.

Free Trial

GlobalSky Call Center doesn’t offer a free trial.

6. UAssist Me

UAssist.me helps provide professionals and businesses individual attention based on their needs. The company is based in Guatemala and deals especially in the Finance and Real Estate industries.

UAssist.me has a Glassdoor rating of 4.2 stars out of 5. 

Services Offered

Here are some services UAssist.me offers:

• Back Office Support
• Sales and Support
• Customer Service
• Offshore back office services
• Data Management

Noteworthy Clients

Here are some clients that UAssist.me helps: 

• Strom Living 
• Community.co
• Wurk
• Media Space Solutions

Pricing

UAssist.me hasn’t disclosed its pricing on the website. You can email them or call them for a quotation. 

Free Trial

UAssist.me doesn’t offer a free trial.

7. Oworkers

Oworkers was founded in 2013 and has been serving clients for more than a decade now. They have professionals on board who can help clients with programming and social media campaigns. 

Oworkers has a Glassdoor rating of 4.5 stars. 

Services Offered

Here are some services Oworkers offers:

• Data Annotation
• Data Processing
• Back Office Support
• AP Processing

Noteworthy Clients

Here are some clients that Oworkers serves: 

• Xerox
• Back Market
• Appen

Pricing

Oworkers hasn’t disclosed its pricing on the website. You would have to get a quotation from them by filling out the form. An agent will get back to you with details. 

Free Trial

Oworkers doesn’t offer a free trial.

8. Arise Virtual Solutions

Arise Virtual Solutions was founded in 1994, making it one of our list’s oldest back office outsourcing companies. They use the power of technology and the gig economy to leverage client’s expectations. 

According to Glassdoor, the company has a star rating of 3.3 out of 5.

Services Offered

Here are the services offered by Arise Virtual Solutions :

• Workforce Management
• Customer Support
• Technical support
• Back Office Support

Noteworthy Clients

Here are some noteworthy clients of Arise Virtual Solutions:

• Intuit, Inc.
• Reliance Home Comfort
• BETSOL

Pricing

Arise Virtual Solutions pricing starts from $100-$350. Further, their pricing is divided into different layers. I’d suggest going on their website and checking the pricing in details.

Free Trial

You may request a free demo from Arise Virtual Solutions.

9. TechSpeed

TechSpeed was founded in 2002 and has been serving clients from across the world for almost 20 years now. It’s a women-led company with a production office in India. 

TechSpeed has a Glassdoor rating of 4.8 stars. 

Services Offered

TechSpeed offers the following services :

• AI Data Extraction
• Data Processing 
• Data Mining
• Back Office Support
• Content Moderation
• AI and ML Optimization

Noteworthy Clients

Here are some noteworthy clients of TechSpeed:

• Wacom
• C2 Financial
• Hofstra University 
• Cue Insights

Pricing

TechSpeed hasn’t revealed its pricing on the website. You would have to give them a call to get a quotation. 

Free Trial

TechSpeed doesn’t offer a free trial. 

10. Genpact

Genpact was founded in 1997 and has been serving various industries for almost two decades. They specialize in back office support services specifically related to analytics and AI. 

Genpact has 3.9 star rating on Glassdoor.

Services Offered

Genpact offers the following services to its clients: 

• Customer care
• Logistics Management
• Sustainability 
• Data Analytics
• Sourcing and Procurement

Notable Clients 

Here are some notable clients of Genpact: 

• Olympus
• GE Lighting
• Liberty Mutual
• Garden of Life

Pricing

Genpact hasn’t disclosed its pricing. But you can submit a request on the ‘Contact Us’ page. 

Free Trial

Genpact doesn’t offer a free trial. 

How Much BPO Back-Office Costs You Can Save by Outsourcing

While the labor costs in underdeveloped countries are definitely lower than in the USA, UK, or Canada, we can estimate how much costs business owners can save by outsourcing back-office.

To measure, I have taken the following figures:

• Most affordable outsourcing company – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agents in the USA, UK, Canada, and Australia.
• Total costs are compared to hiring agents for 8 hours and 5 days a week.

With these figures as a measurement, the following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

Suppose you want to outsource your back office operations but are unsure of which provider to pick from. I recommend opting for HiredSupport as they offer a seven-day free trial. This would help you make an informed decision without any long-term commitments. 

HiredSupport has also the most affordable outsourcing model, starting at just $7/hr, which makes cutting easier for businesses strapped for cash. Get a quote today!