HiredSupport Case Studies - Top Customer Support Outsourcing

Services
- Amazon Store Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Data Entry
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- eCommerce Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Email Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Help Desk Agents
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Live Chat Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Lead Generation
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- SaaS Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Shopify Store Support
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!
    Challenge
    
    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week
    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.
    Solution
    
    4 dedicated agents, 24/7 coverage for all brands
    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!
    Results
    
    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport
    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.
    Industry
    Health & Wellness, eCommerce
    Team Size
    4 hybrid support agents Get started
    
    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
    
    Case Studies
    
    24/7 support for pre-orders with huge hype
    
    View case study
    
    90%+ CSAT with 24/7 coverage across 5 brands
    
    View case study
    
    Beat their internal team's CSAT in just 3 months
    
    View case study
    
    View Case Studies
    
    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us
    Leading Support As A Service Provider.
    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App Learn More
    Have any questions for us?
    
    Dont’t hesitate to contact us.
    
    Δ
    We Integrate Seamlessly
    
    We have experience with all the major softwares to
    help craft the perfect support team.
    
    Want to learn more about how we can connect to your systems? Get in Touch
    
    CUSTOMER SERVICE OUTSOURCING EXPERTS
    
    We can handle any task in any industry.
    We've seen it all.
    
    Live chat
    
    Email And
    Support Tickets
    
    Dedicated call
    center
    
    Data
    Entry
    
    Virtual
    Assistants
    
    Social Media Management
    
    Back Office
    Administration
    
    Answering
    Services
    
    eCommerce
    and Retail
    
    SaaS
    
    Shopify
    Support
    
    Amazon Seller
    Management
    
    OUR ONBOARDING PROCESS
    
    Get started as soon as this week
    
    1
    
    Define your needs
    
    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
    
    2
    
    Get a quote
    
    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
    
    3
    
    Approve quote
    
    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
    
    4
    
    Onboarding
    
    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
    
    5
    
    Training
    
    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
    
    6
    
    Go live!
    
    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
    
    Leading Support As a Service Company
    
    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.
    
    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
    
    Marketplace
    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
    SaaS
    
    Fitness
    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
    
    Tech
    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study
    
    Sample experience
- Transcription
  - Healthy Stuff increased customer satisfaction to 90%+
    
    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.
    - Free Trial
    - Get A Quote
    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH
    
    92%
    Customer satisfaction score across all brands
    4
    Dedicated agents to cover 24 hours a day, 7 days a week
    300+
    Interactions per day across live chat and email
    HEALTHY STUFF
    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport

Healthy Stuff increased customer satisfaction to 90%+

WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

92%

4

300+

HEALTHY STUFF

Challenge

Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

Solution

4 dedicated agents, 24/7 coverage for all brands

Results

From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

Industry

Team Size

TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD

Case Studies

Leading Support As A Service Provider.

Have any questions for us?

We Integrate Seamlessly

We can handle any task in any industry. We've seen it all.

Get started as soon as this week

1

Define your needs

2

Get a quote

3

Approve quote

4

Onboarding

5

Training

6

Go live!

Leading Support As a Service Company

Sample experience

Healthy Stuff increased customer satisfaction to 90%+

WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

92%

4

300+

HEALTHY STUFF

Challenge

Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

Solution

4 dedicated agents, 24/7 coverage for all brands

Results

From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

Industry

Team Size

TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD

Case Studies

Leading Support As A Service Provider.

Have any questions for us?

We Integrate Seamlessly

We can handle any task in any industry. We've seen it all.

Get started as soon as this week

1

Define your needs

2

Get a quote

3

Approve quote

4

Onboarding

5

Training

6

Go live!

Leading Support As a Service Company

Sample experience

Healthy Stuff increased customer satisfaction to 90%+

WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

92%

4

300+

HEALTHY STUFF

Challenge

Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

Solution

4 dedicated agents, 24/7 coverage for all brands

We can handle any task in any industry.
We've seen it all.

We can handle any task in any industry.
We've seen it all.

We can handle any task in any industry.
We've seen it all.