HiredSupport
  • Services
    • Amazon Store Support
      • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

        Healthy Stuff increased customer satisfaction to 90%+

        Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

        • Free Trial
        • Get A Quote
        https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
        WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

        92%

        Customer satisfaction score across all brands

        4

        Dedicated agents to cover 24 hours a day, 7 days a week

        300+

        Interactions per day across live chat and email

        HEALTHY STUFF

        Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

        Challenge

        Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

        Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

        Solution

        4 dedicated agents, 24/7 coverage for all brands

        Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

        Results

        From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

        With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

        Industry

        Health & Wellness, eCommerce

        Team Size

        4 hybrid support agents Get started
        TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
        healthystufflogo
        openvpn-logo
        wowcube-logo-min
        makeuperaser-logo
        OCG logo
        fixd-logo-min
        privatetunnel-logo-min
        paperform-logo-min
        cointree-logo-min
        japonesque-logo
        Case Studies
Case Studies
Case Studies

        Case Studies

        24/7 support for pre-orders with huge hype
        View case study
        90%+ CSAT with 24/7 coverage across 5 brands
        View case study
        Beat their internal team's CSAT in just 3 months
        View case study
        View Case Studies
        https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

        Leading Support As A Service Provider.

        Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

        Have any questions for us?

        Dont’t hesitate to contact us.

          We Integrate Seamlessly

          We have experience with all the major softwares to
          help craft the perfect support team.

          Want to learn more about how we can connect to your systems? Get in Touch

          CUSTOMER SERVICE OUTSOURCING EXPERTS

          We can handle any task in any industry.
          We've seen it all.

          Live Chat Services
          Live chat
          Email Services HiredSupport
          Email And
          Support Tickets
          Call Center Services HiredSupport
          Dedicated call
          center
          Data Entry Services HiredSupport
          Data
          Entry
          Virtual Assistants HiredSupport
          Virtual
          Assistants
          Social Media Management Services HiredSupport
          Social Media Management
          Back Office Services HiredSupport
          Back Office
          Administration
          Answering Services HiredSupport
          Answering
          Services
          eCommerce Services HiredSupport
          eCommerce
          and Retail
          SaaS Services HiredSupport
          SaaS
          Shopify Services HiredSupport
          Shopify
          Support
          Amazon Management Services HiredSupport
          Amazon Seller
          Management
          OUR ONBOARDING PROCESS

          Get started as soon as this week

          1
          Define your needs

          Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

          2
          Get a quote

          In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

           

          3
          Approve quote

          Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

          4
          Onboarding

          Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

          5
          Training

          We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

          6
          Go live!

          After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

          Leading Support As a Service Company

          We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

          livechat-partner-badge
          clutch-review
          Top Customer Support Outsourcing Company
          Top Virtual Assistant Company
          Top Inbound Call Center Service
          Top Call Center Riverside
          Top BPO Company Riverside
          Top Data Entry Company Orange County
          Top Medical Billing Company Riverside
          Top Legal Outsourcing Company
          Top Virtual Receptionist Company
          Top Telemarketing Company
          Top Survey Company
          Top Third Party Verification Company
          Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
          Marketplace
          “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
          SaaS
          Fitness
          “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
          Tech
          “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

          Sample experience

      • Data Entry
        • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

          Healthy Stuff increased customer satisfaction to 90%+

          Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

          • Free Trial
          • Get A Quote
          https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
          WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

          92%

          Customer satisfaction score across all brands

          4

          Dedicated agents to cover 24 hours a day, 7 days a week

          300+

          Interactions per day across live chat and email

          HEALTHY STUFF

          Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

          Challenge

          Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

          Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

          Solution

          4 dedicated agents, 24/7 coverage for all brands

          Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

          Results

          From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

          With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

          Industry

          Health & Wellness, eCommerce

          Team Size

          4 hybrid support agents Get started
          TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
          healthystufflogo
          openvpn-logo
          wowcube-logo-min
          makeuperaser-logo
          OCG logo
          fixd-logo-min
          privatetunnel-logo-min
          paperform-logo-min
          cointree-logo-min
          japonesque-logo
          Case Studies
Case Studies
Case Studies

          Case Studies

          24/7 support for pre-orders with huge hype
          View case study
          90%+ CSAT with 24/7 coverage across 5 brands
          View case study
          Beat their internal team's CSAT in just 3 months
          View case study
          View Case Studies
          https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

          Leading Support As A Service Provider.

          Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

          Have any questions for us?

          Dont’t hesitate to contact us.

            We Integrate Seamlessly

            We have experience with all the major softwares to
            help craft the perfect support team.

            Want to learn more about how we can connect to your systems? Get in Touch

            CUSTOMER SERVICE OUTSOURCING EXPERTS

            We can handle any task in any industry.
            We've seen it all.

            Live Chat Services
            Live chat
            Email Services HiredSupport
            Email And
            Support Tickets
            Call Center Services HiredSupport
            Dedicated call
            center
            Data Entry Services HiredSupport
            Data
            Entry
            Virtual Assistants HiredSupport
            Virtual
            Assistants
            Social Media Management Services HiredSupport
            Social Media Management
            Back Office Services HiredSupport
            Back Office
            Administration
            Answering Services HiredSupport
            Answering
            Services
            eCommerce Services HiredSupport
            eCommerce
            and Retail
            SaaS Services HiredSupport
            SaaS
            Shopify Services HiredSupport
            Shopify
            Support
            Amazon Management Services HiredSupport
            Amazon Seller
            Management
            OUR ONBOARDING PROCESS

            Get started as soon as this week

            1
            Define your needs

            Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

            2
            Get a quote

            In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

             

            3
            Approve quote

            Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

            4
            Onboarding

            Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

            5
            Training

            We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

            6
            Go live!

            After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

            Leading Support As a Service Company

            We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

            livechat-partner-badge
            clutch-review
            Top Customer Support Outsourcing Company
            Top Virtual Assistant Company
            Top Inbound Call Center Service
            Top Call Center Riverside
            Top BPO Company Riverside
            Top Data Entry Company Orange County
            Top Medical Billing Company Riverside
            Top Legal Outsourcing Company
            Top Virtual Receptionist Company
            Top Telemarketing Company
            Top Survey Company
            Top Third Party Verification Company
            Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
            Marketplace
            “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
            SaaS
            Fitness
            “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
            Tech
            “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

            Sample experience

        • eCommerce Support
          • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

            Healthy Stuff increased customer satisfaction to 90%+

            Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

            • Free Trial
            • Get A Quote
            https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
            WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

            92%

            Customer satisfaction score across all brands

            4

            Dedicated agents to cover 24 hours a day, 7 days a week

            300+

            Interactions per day across live chat and email

            HEALTHY STUFF

            Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

            Challenge

            Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

            Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

            Solution

            4 dedicated agents, 24/7 coverage for all brands

            Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

            Results

            From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

            With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

            Industry

            Health & Wellness, eCommerce

            Team Size

            4 hybrid support agents Get started
            TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
            healthystufflogo
            openvpn-logo
            wowcube-logo-min
            makeuperaser-logo
            OCG logo
            fixd-logo-min
            privatetunnel-logo-min
            paperform-logo-min
            cointree-logo-min
            japonesque-logo
            Case Studies
Case Studies
Case Studies

            Case Studies

            24/7 support for pre-orders with huge hype
            View case study
            90%+ CSAT with 24/7 coverage across 5 brands
            View case study
            Beat their internal team's CSAT in just 3 months
            View case study
            View Case Studies
            https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

            Leading Support As A Service Provider.

            Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

            Have any questions for us?

            Dont’t hesitate to contact us.

              We Integrate Seamlessly

              We have experience with all the major softwares to
              help craft the perfect support team.

              Want to learn more about how we can connect to your systems? Get in Touch

              CUSTOMER SERVICE OUTSOURCING EXPERTS

              We can handle any task in any industry.
              We've seen it all.

              Live Chat Services
              Live chat
              Email Services HiredSupport
              Email And
              Support Tickets
              Call Center Services HiredSupport
              Dedicated call
              center
              Data Entry Services HiredSupport
              Data
              Entry
              Virtual Assistants HiredSupport
              Virtual
              Assistants
              Social Media Management Services HiredSupport
              Social Media Management
              Back Office Services HiredSupport
              Back Office
              Administration
              Answering Services HiredSupport
              Answering
              Services
              eCommerce Services HiredSupport
              eCommerce
              and Retail
              SaaS Services HiredSupport
              SaaS
              Shopify Services HiredSupport
              Shopify
              Support
              Amazon Management Services HiredSupport
              Amazon Seller
              Management
              OUR ONBOARDING PROCESS

              Get started as soon as this week

              1
              Define your needs

              Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

              2
              Get a quote

              In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

               

              3
              Approve quote

              Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

              4
              Onboarding

              Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

              5
              Training

              We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

              6
              Go live!

              After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

              Leading Support As a Service Company

              We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

              livechat-partner-badge
              clutch-review
              Top Customer Support Outsourcing Company
              Top Virtual Assistant Company
              Top Inbound Call Center Service
              Top Call Center Riverside
              Top BPO Company Riverside
              Top Data Entry Company Orange County
              Top Medical Billing Company Riverside
              Top Legal Outsourcing Company
              Top Virtual Receptionist Company
              Top Telemarketing Company
              Top Survey Company
              Top Third Party Verification Company
              Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
              Marketplace
              “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
              SaaS
              Fitness
              “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
              Tech
              “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

              Sample experience

          • Email Support
            • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

              Healthy Stuff increased customer satisfaction to 90%+

              Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

              • Free Trial
              • Get A Quote
              https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
              WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

              92%

              Customer satisfaction score across all brands

              4

              Dedicated agents to cover 24 hours a day, 7 days a week

              300+

              Interactions per day across live chat and email

              HEALTHY STUFF

              Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

              Challenge

              Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

              Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

              Solution

              4 dedicated agents, 24/7 coverage for all brands

              Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

              Results

              From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

              With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

              Industry

              Health & Wellness, eCommerce

              Team Size

              4 hybrid support agents Get started
              TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
              healthystufflogo
              openvpn-logo
              wowcube-logo-min
              makeuperaser-logo
              OCG logo
              fixd-logo-min
              privatetunnel-logo-min
              paperform-logo-min
              cointree-logo-min
              japonesque-logo
              Case Studies
Case Studies
Case Studies

              Case Studies

              24/7 support for pre-orders with huge hype
              View case study
              90%+ CSAT with 24/7 coverage across 5 brands
              View case study
              Beat their internal team's CSAT in just 3 months
              View case study
              View Case Studies
              https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

              Leading Support As A Service Provider.

              Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

              Have any questions for us?

              Dont’t hesitate to contact us.

                We Integrate Seamlessly

                We have experience with all the major softwares to
                help craft the perfect support team.

                Want to learn more about how we can connect to your systems? Get in Touch

                CUSTOMER SERVICE OUTSOURCING EXPERTS

                We can handle any task in any industry.
                We've seen it all.

                Live Chat Services
                Live chat
                Email Services HiredSupport
                Email And
                Support Tickets
                Call Center Services HiredSupport
                Dedicated call
                center
                Data Entry Services HiredSupport
                Data
                Entry
                Virtual Assistants HiredSupport
                Virtual
                Assistants
                Social Media Management Services HiredSupport
                Social Media Management
                Back Office Services HiredSupport
                Back Office
                Administration
                Answering Services HiredSupport
                Answering
                Services
                eCommerce Services HiredSupport
                eCommerce
                and Retail
                SaaS Services HiredSupport
                SaaS
                Shopify Services HiredSupport
                Shopify
                Support
                Amazon Management Services HiredSupport
                Amazon Seller
                Management
                OUR ONBOARDING PROCESS

                Get started as soon as this week

                1
                Define your needs

                Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                2
                Get a quote

                In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                 

                3
                Approve quote

                Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                4
                Onboarding

                Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                5
                Training

                We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                6
                Go live!

                After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                Leading Support As a Service Company

                We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                livechat-partner-badge
                clutch-review
                Top Customer Support Outsourcing Company
                Top Virtual Assistant Company
                Top Inbound Call Center Service
                Top Call Center Riverside
                Top BPO Company Riverside
                Top Data Entry Company Orange County
                Top Medical Billing Company Riverside
                Top Legal Outsourcing Company
                Top Virtual Receptionist Company
                Top Telemarketing Company
                Top Survey Company
                Top Third Party Verification Company
                Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                Marketplace
                “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                SaaS
                Fitness
                “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                Tech
                “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                Sample experience

            • Help Desk Agents
              • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                Healthy Stuff increased customer satisfaction to 90%+

                Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                • Free Trial
                • Get A Quote
                https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                92%

                Customer satisfaction score across all brands

                4

                Dedicated agents to cover 24 hours a day, 7 days a week

                300+

                Interactions per day across live chat and email

                HEALTHY STUFF

                Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

                Challenge

                Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

                Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

                Solution

                4 dedicated agents, 24/7 coverage for all brands

                Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

                Results

                From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

                With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

                Industry

                Health & Wellness, eCommerce

                Team Size

                4 hybrid support agents Get started
                TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                healthystufflogo
                openvpn-logo
                wowcube-logo-min
                makeuperaser-logo
                OCG logo
                fixd-logo-min
                privatetunnel-logo-min
                paperform-logo-min
                cointree-logo-min
                japonesque-logo
                Case Studies
Case Studies
Case Studies

                Case Studies

                24/7 support for pre-orders with huge hype
                View case study
                90%+ CSAT with 24/7 coverage across 5 brands
                View case study
                Beat their internal team's CSAT in just 3 months
                View case study
                View Case Studies
                https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                Leading Support As A Service Provider.

                Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                Have any questions for us?

                Dont’t hesitate to contact us.

                  We Integrate Seamlessly

                  We have experience with all the major softwares to
                  help craft the perfect support team.

                  Want to learn more about how we can connect to your systems? Get in Touch

                  CUSTOMER SERVICE OUTSOURCING EXPERTS

                  We can handle any task in any industry.
                  We've seen it all.

                  Live Chat Services
                  Live chat
                  Email Services HiredSupport
                  Email And
                  Support Tickets
                  Call Center Services HiredSupport
                  Dedicated call
                  center
                  Data Entry Services HiredSupport
                  Data
                  Entry
                  Virtual Assistants HiredSupport
                  Virtual
                  Assistants
                  Social Media Management Services HiredSupport
                  Social Media Management
                  Back Office Services HiredSupport
                  Back Office
                  Administration
                  Answering Services HiredSupport
                  Answering
                  Services
                  eCommerce Services HiredSupport
                  eCommerce
                  and Retail
                  SaaS Services HiredSupport
                  SaaS
                  Shopify Services HiredSupport
                  Shopify
                  Support
                  Amazon Management Services HiredSupport
                  Amazon Seller
                  Management
                  OUR ONBOARDING PROCESS

                  Get started as soon as this week

                  1
                  Define your needs

                  Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                  2
                  Get a quote

                  In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                   

                  3
                  Approve quote

                  Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                  4
                  Onboarding

                  Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                  5
                  Training

                  We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                  6
                  Go live!

                  After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                  Leading Support As a Service Company

                  We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                  livechat-partner-badge
                  clutch-review
                  Top Customer Support Outsourcing Company
                  Top Virtual Assistant Company
                  Top Inbound Call Center Service
                  Top Call Center Riverside
                  Top BPO Company Riverside
                  Top Data Entry Company Orange County
                  Top Medical Billing Company Riverside
                  Top Legal Outsourcing Company
                  Top Virtual Receptionist Company
                  Top Telemarketing Company
                  Top Survey Company
                  Top Third Party Verification Company
                  Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                  Marketplace
                  “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                  SaaS
                  Fitness
                  “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                  Tech
                  “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                  Sample experience

              • Live Chat Support
                • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                  Healthy Stuff increased customer satisfaction to 90%+

                  Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                  • Free Trial
                  • Get A Quote
                  https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                  WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                  92%

                  Customer satisfaction score across all brands

                  4

                  Dedicated agents to cover 24 hours a day, 7 days a week

                  300+

                  Interactions per day across live chat and email

                  HEALTHY STUFF

                  Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

                  Challenge

                  Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

                  Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

                  Solution

                  4 dedicated agents, 24/7 coverage for all brands

                  Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

                  Results

                  From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

                  With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

                  Industry

                  Health & Wellness, eCommerce

                  Team Size

                  4 hybrid support agents Get started
                  TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                  healthystufflogo
                  openvpn-logo
                  wowcube-logo-min
                  makeuperaser-logo
                  OCG logo
                  fixd-logo-min
                  privatetunnel-logo-min
                  paperform-logo-min
                  cointree-logo-min
                  japonesque-logo
                  Case Studies
Case Studies
Case Studies

                  Case Studies

                  24/7 support for pre-orders with huge hype
                  View case study
                  90%+ CSAT with 24/7 coverage across 5 brands
                  View case study
                  Beat their internal team's CSAT in just 3 months
                  View case study
                  View Case Studies
                  https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                  Leading Support As A Service Provider.

                  Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                  Have any questions for us?

                  Dont’t hesitate to contact us.

                    We Integrate Seamlessly

                    We have experience with all the major softwares to
                    help craft the perfect support team.

                    Want to learn more about how we can connect to your systems? Get in Touch

                    CUSTOMER SERVICE OUTSOURCING EXPERTS

                    We can handle any task in any industry.
                    We've seen it all.

                    Live Chat Services
                    Live chat
                    Email Services HiredSupport
                    Email And
                    Support Tickets
                    Call Center Services HiredSupport
                    Dedicated call
                    center
                    Data Entry Services HiredSupport
                    Data
                    Entry
                    Virtual Assistants HiredSupport
                    Virtual
                    Assistants
                    Social Media Management Services HiredSupport
                    Social Media Management
                    Back Office Services HiredSupport
                    Back Office
                    Administration
                    Answering Services HiredSupport
                    Answering
                    Services
                    eCommerce Services HiredSupport
                    eCommerce
                    and Retail
                    SaaS Services HiredSupport
                    SaaS
                    Shopify Services HiredSupport
                    Shopify
                    Support
                    Amazon Management Services HiredSupport
                    Amazon Seller
                    Management
                    OUR ONBOARDING PROCESS

                    Get started as soon as this week

                    1
                    Define your needs

                    Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                    2
                    Get a quote

                    In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                     

                    3
                    Approve quote

                    Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                    4
                    Onboarding

                    Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                    5
                    Training

                    We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                    6
                    Go live!

                    After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                    Leading Support As a Service Company

                    We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                    livechat-partner-badge
                    clutch-review
                    Top Customer Support Outsourcing Company
                    Top Virtual Assistant Company
                    Top Inbound Call Center Service
                    Top Call Center Riverside
                    Top BPO Company Riverside
                    Top Data Entry Company Orange County
                    Top Medical Billing Company Riverside
                    Top Legal Outsourcing Company
                    Top Virtual Receptionist Company
                    Top Telemarketing Company
                    Top Survey Company
                    Top Third Party Verification Company
                    Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                    Marketplace
                    “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                    SaaS
                    Fitness
                    “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                    Tech
                    “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                    Sample experience

                • Lead Generation
                  • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                    Healthy Stuff increased customer satisfaction to 90%+

                    Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                    • Free Trial
                    • Get A Quote
                    https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                    WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                    92%

                    Customer satisfaction score across all brands

                    4

                    Dedicated agents to cover 24 hours a day, 7 days a week

                    300+

                    Interactions per day across live chat and email

                    HEALTHY STUFF

                    Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

                    Challenge

                    Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

                    Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

                    Solution

                    4 dedicated agents, 24/7 coverage for all brands

                    Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

                    Results

                    From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

                    With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

                    Industry

                    Health & Wellness, eCommerce

                    Team Size

                    4 hybrid support agents Get started
                    TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                    healthystufflogo
                    openvpn-logo
                    wowcube-logo-min
                    makeuperaser-logo
                    OCG logo
                    fixd-logo-min
                    privatetunnel-logo-min
                    paperform-logo-min
                    cointree-logo-min
                    japonesque-logo
                    Case Studies
Case Studies
Case Studies

                    Case Studies

                    24/7 support for pre-orders with huge hype
                    View case study
                    90%+ CSAT with 24/7 coverage across 5 brands
                    View case study
                    Beat their internal team's CSAT in just 3 months
                    View case study
                    View Case Studies
                    https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                    Leading Support As A Service Provider.

                    Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                    Have any questions for us?

                    Dont’t hesitate to contact us.

                      We Integrate Seamlessly

                      We have experience with all the major softwares to
                      help craft the perfect support team.

                      Want to learn more about how we can connect to your systems? Get in Touch

                      CUSTOMER SERVICE OUTSOURCING EXPERTS

                      We can handle any task in any industry.
                      We've seen it all.

                      Live Chat Services
                      Live chat
                      Email Services HiredSupport
                      Email And
                      Support Tickets
                      Call Center Services HiredSupport
                      Dedicated call
                      center
                      Data Entry Services HiredSupport
                      Data
                      Entry
                      Virtual Assistants HiredSupport
                      Virtual
                      Assistants
                      Social Media Management Services HiredSupport
                      Social Media Management
                      Back Office Services HiredSupport
                      Back Office
                      Administration
                      Answering Services HiredSupport
                      Answering
                      Services
                      eCommerce Services HiredSupport
                      eCommerce
                      and Retail
                      SaaS Services HiredSupport
                      SaaS
                      Shopify Services HiredSupport
                      Shopify
                      Support
                      Amazon Management Services HiredSupport
                      Amazon Seller
                      Management
                      OUR ONBOARDING PROCESS

                      Get started as soon as this week

                      1
                      Define your needs

                      Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                      2
                      Get a quote

                      In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                       

                      3
                      Approve quote

                      Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                      4
                      Onboarding

                      Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                      5
                      Training

                      We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                      6
                      Go live!

                      After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                      Leading Support As a Service Company

                      We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                      livechat-partner-badge
                      clutch-review
                      Top Customer Support Outsourcing Company
                      Top Virtual Assistant Company
                      Top Inbound Call Center Service
                      Top Call Center Riverside
                      Top BPO Company Riverside
                      Top Data Entry Company Orange County
                      Top Medical Billing Company Riverside
                      Top Legal Outsourcing Company
                      Top Virtual Receptionist Company
                      Top Telemarketing Company
                      Top Survey Company
                      Top Third Party Verification Company
                      Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                      Marketplace
                      “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                      SaaS
                      Fitness
                      “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                      Tech
                      “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                      Sample experience

                  • SaaS Support
                    • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                      Healthy Stuff increased customer satisfaction to 90%+

                      Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                      • Free Trial
                      • Get A Quote
                      https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                      WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                      92%

                      Customer satisfaction score across all brands

                      4

                      Dedicated agents to cover 24 hours a day, 7 days a week

                      300+

                      Interactions per day across live chat and email

                      HEALTHY STUFF

                      Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

                      Challenge

                      Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

                      Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

                      Solution

                      4 dedicated agents, 24/7 coverage for all brands

                      Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

                      Results

                      From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

                      With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

                      Industry

                      Health & Wellness, eCommerce

                      Team Size

                      4 hybrid support agents Get started
                      TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
                      healthystufflogo
                      openvpn-logo
                      wowcube-logo-min
                      makeuperaser-logo
                      OCG logo
                      fixd-logo-min
                      privatetunnel-logo-min
                      paperform-logo-min
                      cointree-logo-min
                      japonesque-logo
                      Case Studies
Case Studies
Case Studies

                      Case Studies

                      24/7 support for pre-orders with huge hype
                      View case study
                      90%+ CSAT with 24/7 coverage across 5 brands
                      View case study
                      Beat their internal team's CSAT in just 3 months
                      View case study
                      View Case Studies
                      https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                      Leading Support As A Service Provider.

                      Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                      Have any questions for us?

                      Dont’t hesitate to contact us.

                        We Integrate Seamlessly

                        We have experience with all the major softwares to
                        help craft the perfect support team.

                        Want to learn more about how we can connect to your systems? Get in Touch

                        CUSTOMER SERVICE OUTSOURCING EXPERTS

                        We can handle any task in any industry.
                        We've seen it all.

                        Live Chat Services
                        Live chat
                        Email Services HiredSupport
                        Email And
                        Support Tickets
                        Call Center Services HiredSupport
                        Dedicated call
                        center
                        Data Entry Services HiredSupport
                        Data
                        Entry
                        Virtual Assistants HiredSupport
                        Virtual
                        Assistants
                        Social Media Management Services HiredSupport
                        Social Media Management
                        Back Office Services HiredSupport
                        Back Office
                        Administration
                        Answering Services HiredSupport
                        Answering
                        Services
                        eCommerce Services HiredSupport
                        eCommerce
                        and Retail
                        SaaS Services HiredSupport
                        SaaS
                        Shopify Services HiredSupport
                        Shopify
                        Support
                        Amazon Management Services HiredSupport
                        Amazon Seller
                        Management
                        OUR ONBOARDING PROCESS

                        Get started as soon as this week

                        1
                        Define your needs

                        Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                        2
                        Get a quote

                        In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                         

                        3
                        Approve quote

                        Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                        4
                        Onboarding

                        Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                        5
                        Training

                        We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                        6
                        Go live!

                        After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                        Leading Support As a Service Company

                        We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

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                        Top Customer Support Outsourcing Company
                        Top Virtual Assistant Company
                        Top Inbound Call Center Service
                        Top Call Center Riverside
                        Top BPO Company Riverside
                        Top Data Entry Company Orange County
                        Top Medical Billing Company Riverside
                        Top Legal Outsourcing Company
                        Top Virtual Receptionist Company
                        Top Telemarketing Company
                        Top Survey Company
                        Top Third Party Verification Company
                        Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                        Marketplace
                        “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                        SaaS
                        Fitness
                        “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                        Tech
                        “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                        Sample experience

                    • Shopify Store Support
                      • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                        Healthy Stuff increased customer satisfaction to 90%+

                        Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                        • Free Trial
                        • Get A Quote
                        https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                        WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                        92%

                        Customer satisfaction score across all brands

                        4

                        Dedicated agents to cover 24 hours a day, 7 days a week

                        300+

                        Interactions per day across live chat and email

                        HEALTHY STUFF

                        Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport. At their core, Healthy Stuff aims to help support clients around the world get the information they need to help them make informed choices around their health and wellbeing. All while being a family business that has expanded globally and continues to work with HiredSupport to this day!

                        Challenge

                        Managing 1200+ weekly chats and 800+ emails with a team of 4, 24 hours a day, 7 days a week

                        Healthy Stuff has been awarded for their constant growth, but more customers also means more customer support volume. Handling this influx of customer support is no simple feat because Healthy Stuff has multiple products offered under different brand websites that are uniquely catered to different geographical locations around the world. Healthy Stuff’s core mission is to help customers around the world, but you can’t do that without catering to customer needs. Their internal team was only working 8 hours per day and able to manage a peak score of 76% customer satisfaction before we came along and that wasn’t good enough for the standards and KPI’s that Healthy Stuff wanted to hit. This meant that they needed some help increasing their customer satisfaction fast! They needed a team to cover their customer service channels including live chat and email support 24 hours a day, 7 days a week. The incoming volume was at over 200+ live chat interactions per day, and an inbox that was seeing over 150+ emails per day coming in at all hours of the day. To manage their international customer base, it meant that they needed a 24/7 team. When your internal team isn’t able to handle the growing volume, isn’t able to deliver the customer satisfaction you’re looking to deliver, or needs a helping hand increasing support hours, that’s where we step in.

                        Solution

                        4 dedicated agents, 24/7 coverage for all brands

                        Healthy Stuff tried for months to use their in-house team to cover the customer support as best they could, which included live chat and emails. Healthy Stuff finally made the switch over to HiredSupport so that they could achieve 24/7 live chat and email support across all their brands with the goals of lowering costs, and increasing customer satisfaction. Our solution was simple: 4 dedicated hybrid support agents. These agents are equipped to handle multiple forms of text-based support such as live chat and email channels. We split up the team of 4 into 3 shifts of 8 hours per day to offer that full 24-hour coverage Healthy Stuff was looking for. During the peak shift, we have an extra agent to help with the email load specifically, which allows us to have super human fast responses across both live chat and email. This freed up the time of Healthy Stuff’s internal team to focus their efforts elsewhere without sacrificing the quality of the support their customers demanded. Faster response times meant more happy customers. This alone lead to a great boost in customer satisfaction!

                        Results

                        From 76% customer satisfaction to 90%+ in just 2 months of working with HiredSupport

                        With HiredSupport, Healthy Stuff slashed their response time by more than 50%. A big part of that was the fact that they now offered support 24 hours a day, 7 days a week, instead of 8 hours a day, 5 days a week so we increased their customer support hours by 66%. When your customers are based in 48 different countries, you need to offer to cater to the needs of customers in different time zones. The biggest KPI was customer satisfaction score – the KPI set for this was 85%. Their internal team achieved a 76% customer satisfaction before we came. After 1 month, we achieved 85%, beating their internal team by 9% in just 30 days. We weren’t going to stop there; we knew we could hit those 90’s. After 2 months of us taking over the support operations, we were achieving a 90%+ customer satisfaction score. After years of us handling their customer service and support, we average anywhere from 90-95% customer satisfaction from month to month, all while achieving 24/7/365 coverage across all channels, and we’re including outbound call support next! You can’t improve customer service with just good intentions – you need to build a team that is robust, scalable, and can handle the needs of your customers. This is especially true for businesses and brands with customers around the world. It is hard for an in-house team to manage 24 hours without a drastic overhead and operation cost increase, and that’s where we excel. We decrease your costs, increase your customer satisfaction, and offer unmatched scalability and quality of service that we feel like an in-house team, but for a fraction of the cost.

                        Industry

                        Health & Wellness, eCommerce

                        Team Size

                        4 hybrid support agents Get started
                        TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
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                        Case Studies
Case Studies
Case Studies

                        Case Studies

                        24/7 support for pre-orders with huge hype
                        View case study
                        90%+ CSAT with 24/7 coverage across 5 brands
                        View case study
                        Beat their internal team's CSAT in just 3 months
                        View case study
                        View Case Studies
                        https://www.youtube.com/watch?v=XHOmBV4js_E ABOUT US Client Spotlight: HealthyStuff Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. About us

                        Leading Support As A Service Provider.

                        Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between. Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7. Amaile | Viral Puzzle iOS App A girl showing happy face and pointing her finger towards leading support as a service provider. Learn More

                        Have any questions for us?

                        Dont’t hesitate to contact us.

                          We Integrate Seamlessly

                          We have experience with all the major softwares to
                          help craft the perfect support team.

                          Want to learn more about how we can connect to your systems? Get in Touch

                          CUSTOMER SERVICE OUTSOURCING EXPERTS

                          We can handle any task in any industry.
                          We've seen it all.

                          Live Chat Services
                          Live chat
                          Email Services HiredSupport
                          Email And
                          Support Tickets
                          Call Center Services HiredSupport
                          Dedicated call
                          center
                          Data Entry Services HiredSupport
                          Data
                          Entry
                          Virtual Assistants HiredSupport
                          Virtual
                          Assistants
                          Social Media Management Services HiredSupport
                          Social Media Management
                          Back Office Services HiredSupport
                          Back Office
                          Administration
                          Answering Services HiredSupport
                          Answering
                          Services
                          eCommerce Services HiredSupport
                          eCommerce
                          and Retail
                          SaaS Services HiredSupport
                          SaaS
                          Shopify Services HiredSupport
                          Shopify
                          Support
                          Amazon Management Services HiredSupport
                          Amazon Seller
                          Management
                          OUR ONBOARDING PROCESS

                          Get started as soon as this week

                          1
                          Define your needs

                          Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.

                          2
                          Get a quote

                          In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.

                           

                          3
                          Approve quote

                          Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding. 

                          4
                          Onboarding

                          Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.

                          5
                          Training

                          We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.

                          6
                          Go live!

                          After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.

                          Leading Support As a Service Company

                          We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

                          livechat-partner-badge
                          clutch-review
                          Top Customer Support Outsourcing Company
                          Top Virtual Assistant Company
                          Top Inbound Call Center Service
                          Top Call Center Riverside
                          Top BPO Company Riverside
                          Top Data Entry Company Orange County
                          Top Medical Billing Company Riverside
                          Top Legal Outsourcing Company
                          Top Virtual Receptionist Company
                          Top Telemarketing Company
                          Top Survey Company
                          Top Third Party Verification Company
                          Notable clients E-commerce Marketplace SaaS Fitness Tech Notable clients E-commerce
                          Marketplace
                          “The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.” Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design. Read the case study
                          SaaS
                          Fitness
                          “We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.” Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020. Read the case study
                          Tech
                          “Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.” Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study

                          Sample experience

                      • Transcription
                        • Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+ Healthy Stuff
increased customer
satisfaction to 90%+

                          Healthy Stuff increased customer satisfaction to 90%+

                          Healthy Stuff has had tremendous growth each year which means increased customer support needs. Customers in 48 countries now get 24/7 live chat support and email support.

                          • Free Trial
                          • Get A Quote
                          https://vimeo.com/810454557https://www.hiredsupport.com/wp-content/uploads/2023/03/Corporate-Shoot-V4-1.webm
                          WE MET AND BEAT THEIR EXPECTATIONS IN JUST 1 MONTH

                          92%

                          Customer satisfaction score across all brands

                          4

                          Dedicated agents to cover 24 hours a day, 7 days a week

                          300+

                          Interactions per day across live chat and email

                          HEALTHY STUFF

                          Healthy Stuff is an allergy, food intolerance and health testing company whose mission is to help customers find a healthier version of themselves. Healthy Stuff is comprised of a group of businesses and brands focused on health and wellbeing, including but not limited to: Test Your Intolerance, Allergy Test, Test My Intolerance, Lifelab Testing, and Global Testing Lab. Through these brands, Healthy Stuff helps over 9000+ customers per month in 48 countries around the world. Healthy Stuff products are endorsed by Verywell Health, the FARR Institute, and over 250 practitioners. Healthy Stuff has been nominated for multiple awards through the Derbyshire Business Awards and has won E-Commerce business of the year. The award was given based on their successful growth globally, postal hubs in multiple regions, and their 24/7 live chat service which is powered by us at HiredSupport