Top 10 Call Centers in Florida in 2024

With almost 3,723 businesses, Florida alone almost contributes $4 billion in the telemarketing and call center industry.

This figure is a huge number, and it shows the amount of call centers and agents available within Florida.

If you are a business owner who wants to hire call center agents from Florida, you may find yourself surrounded by hundreds of call centers. 

Moreover, choosing the right one for your business is definitely difficult given it involves money and the reputation of your company (if they are handling your customer support department).

To help you with this, we have chosen top 10 call centers in Florida to test out:

Our Methodology to Rank Top Call Center Companies in Florida

To list the top 10 Call Centers Companies in Florida, we analyzed the following factors:

• The company should have virtual assistants in Florida
• Numbers of years a company is operating in the call centers
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Affordability

Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.

Cool, let’s dive into the top 10 call centers in the Florida:

HiredSupport

With a timeline of more than a decade, HiredSupport is the best call center outsourcing company in Florida. According to clutch, the company has a star rating of 4.9/5. 

The notable point about HiredSupport is that they also have call centers in the countries with lesser wages. You can ask them about how much you can by outsourcing your call centers to these locations.

HiredSupport claims to save around 81.65% of your customer support cost if your business is located in the US., and you are considering outsourcing.

Moreover, the company supports all types of businesses – from small medium to enterprises.

Services Offered

HiredSupport is known for the following services: 

• Call center agents
• Live chat support
• Email support
• Helpdesk and ticket support
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

Require something specific? Please contact their sales team via email (sales@hiredsupport.com) or by phone at (800) 655-5891.

Notable Clients

Here are some notable clients of HiredSupport: 

• Healthystuff
• Wowcube
• MakeUp Eraser
• OCG

And many more!

Pricing

With the most affordable rate that starts from $7/hr, it makes HiredSupport be the best Florida call center for business owners.

Free Trial

HiredSupport provides a 7-day trial period during which businesses can evaluate their requirements, ask for a detailed audit, and can set the right expectations.

2. Superwoman Business Services (Florida, USA)

Founded in 2019, the company stands at the second when comparing the top call centers in Florida. 

The company does not have any available public rating on its platform. The company supports all types of businesses starting from small medium to large companies.

Services Offered

The company offers the following services:

• Administrative tasks
• Customer services
• Email marketing
• Bookkeeping

And many more!

Notable Clients

The company does not list its pricing publicly.

Pricing

The company charges $1,200 for 40 hours a week. This makes around $30 per hour for the services being offered. However, if we compare it with HiredSupport, it offers $7 per hour which is way affordable and comes with better quality services.

Free Trial

The company does not offer a free trial.

3. SalesRoads (Florida)

Established in 2008, Salesroad stands at the third when we compare it with the other call centers in Florida. According to Glassdoor, the company has a star rating of 4.1 out of 5 stars.

Moreover, the company supports multiple businesses that start from small medium to enterprises.

Services Offered

Following are the services offered by the SalesRoads:

• Appointment setting
• Sales outsourcing
• Lead generation
• List building services
  

And many more!

Notable Clients

Following are the notable clients SalesRoads has worked with:

• Shell
• Microsoft
• Sharp
• Revel
• Quest Diagnostics 

And many more!

Pricing

The company does not disclose its price publicly.

Free Trial

The company does not offer a free trial.

4. AnswerAll

Established in 1964, the company has a history of providing excellence to its customers. The company does not have a publicly available glassdoor rating to analyze. 

It offers 24/7 agents available to support the businesses with a lot of customers’ queries. 

Services Offered

Following are the services offered by the AnswerAll:

• Telephone Answering Services
• Virtual Receptionist
• Appointment Scheduling

And many more!

Notable Clients

The company does not list its clients publicly, however, you can check the client testimonials on their platform.

Pricing

The company does not list its pricing publicly.

Free Trial

The company does not offer a free trial.

5. UassistME (Miami Beach, Florida)

Founded in 2009, the company is considered one of the pioneers in providing best call center services in Florida. Moreover, it stands at the fifth when we compare it with the other companies located in Florida.

According to Glassdoor, the company has a star rating of 4.2 out of 5.

Services Offered

Following are the services offered by the UassistME:

• Backoffice
• Sales support
• Customer service

And many more!

Notable Clients

The company does not list its clients publicly.

Pricing

The offers customized quotes for each client instead of a standard pricing. 

Free Trial

The company does not offer a free trial.

6. Agile Pro Solutions (Pompano Beach, Florida)

Founded in 2020, Agile Pro Solutions stands at the sixth when we compare the top call centers in Florida. According to Glassdor, the company has a star rating of 3.2 out of 5.

The services multiple industries and caters all types of businesses – from small medium to enterprises.

Services Offered

Following are the services offered by the Agile Pro Solutions:

• Sales & business development
• Transport & logistics
• Project coordination
• IT & IT support
• Data entry
• Customer service

And many more!

Notable Clients

Following are the notable clients by the Agile Pro Solutions

• Fox Logisitics
• SmartEnergy
• Adivo Construction
  

And many more!

Pricing

The company does not list its pricing publicly.

Free Trial

The company does not offer a free trial.

7. Triniter (Miami, Florida)

Founded in 2015, the company stands at the seventh when we compare it with the other top call centers in Florida and provides 98.7% retention rate to its customers.

According to Glassdoor, the company has a star rating of 3.5 out of 5 stars. Moreover, the company has a background of serving multiple industries.

Services Offered

Following are the services offered by the Triniter:

• Customer service
• In bound call center
• Outbound call center

And many more!

Notable Clients

Following are the notable clients Triniter has worked with:

• Microsoft
• Loreal
• Intel
• Paypal

And much more!

Pricing

The company offers a monthly pricing plan that starts from $1999.

Free Trial

The company does not offer a free trial.

8. CIENCE Technologies

Founded in 2015, the company stands at the eight position when we compare it with the other call centers in Florida.

According to Glassdoor, the company has a rating of 3.5 out of 5. Moreover, the company serves all types of businesses.

Services Offered

Following are the services offered by the CIENCE Technologies:

• Outbound customer service
• Inbound customer service
• Back office

And many more!

Notable Clients

The company does not list its clients publicly.

Pricing

The company offers a pricing of $2,000 per month for its services.

Free Trial

Yes, the company offers a free trial to take advantage of and to set the right expectations.

9. XACT (Orlando, Florida)

Founded in 1988, the company stands at the ninth when we compare it with the other call centers in the industry. According to Glassdoor, the company has a star rating of 3.6 out of 5.

Moreover, it has a history of satisfied customers and you can trust Xact with your own business.

Services Offered

Following are the services offered by Xact:

• Live answering services
• Live chat
• Help desk support
• Hotlines
• Email management
• Message taking

And many more!

Notable Clients

The company has not mentioned any of its clients publicly.

Pricing

The company does not have a standard pricing.

Free Trial

The company does not offer any free trial.

10. Helpware

Founded in  2015, Helpware continues to become the champion of call center agents. It has multiple locations and Florida is one of them

According to Glassdoor, the company has a star rating of 4.4 out of 5.

Services Offered

Following are the services offered by the Helpware:

• Call centers
• Customer support 
• Back office

And many more!

Notable Clients

The company does not list its clients publicly.

Pricing

The does not offer a standard pricing, rather it depends on the customized pricing.

Free Trial

The company does not offer a free trial.

Outsourcing Saves 46.1% of your Cost than Florida Agents

If you are looking to hire a call center for your customer support then outsourcing it to a country with lesser wages is way more cost effective than hiring agents in Florida.

To measure, I have taken the following figures:

• Most affordable outsourcing company in the USA – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agents in Florida.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

USA, Florida ($13/hr)	$27,456 per annum
Outsourcing to HiredSupport ($7/hr)	$14,787 per annum
You Save	$12,669 per annum
%Cost Save	Save 46.1%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

We have had an overview of top 10 Florida call centers. I’d advise outsourcing your customer support department instead of hiring Florida agents. It will save you the cost and the quality of agents is pretty much the same. 

You can ask HiredSupport for the quotation and inquire how much they can save you as compared to hiring a Florida agent. Or if you directly wanna call them on phone number, they are available 24/7 to assist you.