Outsource Your Customer Support to the Experts

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Top 10 BPO Companies in south Africa

Business Process Outsourcing (BPO) helps you differentiate from your competitors. Essentially, it means delegating tasks to third-party vendors for the purpose of saving costs.

This process isn’t restricted to just startups; enterprises also take advantage of this feat. 

If your business is operating in the USA, costs per worker can be high. For example, the average salary of a skilled individual in the USA is $28 per hour, not including health insurance and other perks offered by the company. 

But no need to worry; you can save costs working with exceptional outsourcing service providers such as HiredSupport. You can find a skilled agent at your beck and call, starting at just $7 per hour. 

To help streamline your research process, we have listed the top ten BPO companies in South Africa that you should consider. 

Top BPO Companies in south Africa

Methodology to Rank Top BPO Companies in South Africa

We analyzed the following factors when listing the top ten BPO companies in South Africa:

  • The company should maintain its virtual agents in South Africa
  • Businesses can avail free trial
  • Quality of service
  • Number of clients
  • What people say about it on different platforms (Quora, Glassdoor)
  • Repeat clients
  • Case studies of their clients
  • Pricing models 
  • Numbers of years a company has been operational
  • Affordability

Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The company with the highest score stood at the top, followed by the rest. 

So, without further ado, let’s begin the process of listing the top 10 companies in South Africa.

Company
Star Rating
Free Trial
Pricing
HiredSupport
MCI
AGR Group
OutProsys
SA Commercial
4.9/5
3.6/5
2.2/5
2.0/5
3.2
Yes
No
No
No
No
Starts from $7/Hr
Customized
Customized
Customized
Outsourcery
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/Hr
MCI
3.6/5
No
Customized
AGR Group
2.2/5
No
Customized
OutProsys
2.0/5
No
Customized
SA Commercial
3.2
No
Customized
Outsourcery
3.0/5
No
$17-$28/hr
Rewardsco
4.3/5
No
Customized
Digicall Group
3.2/5
No
Customized
Centrevo
N/A
No
Customized
Capability BPO
4.0/5
No
Customized
Company
Star Rating
Free Trial
Pricing
4.9/5
Yes
Starts from $7/Hr
MCI
3.6/5
No
Customized
2.2/5
No
Customized
2.0/5
No
Customized
3.2
No
Customized
3.0/5
No
$17-$28/hr
4.3/5
No
Customized
3.2/5
No
Customized
N/A
No
Customized
4.0/5
No
Customized

1. HiredSupport 

HiredSupport - Top BPO Companies in South Africa

HiredSupport has been in the BPO sector for almost 10 years now. This outsourcing service provider has virtual agents in South Africa and has been leading the local market scene. 

When we drew a comparison between  HiredSupport and other service providers in the region, the former stood at the top due to its quality of service and affordability. 

HiredSupport’s competence can be quantified by the fact that it has a rating of 4.9 out of 5 stars on Clutch. 

Services Offered

Here are the services HiredSupport offers to businesses: 

Further, they keep scaling their services to meet the customer needs. I suggest contacting them via email (sales@hiredsupport.com) or calling them at (800) 655-5891 if you need a specific service not mentioned here.

Notable Clients

Following are the clients HiredSupport has worked with:

  • Wowcube
  • Healthystuff
  • OCG
  • MakeUp Eraser

For more information, check out their case studies page. 

Pricing

HiredSupport’s pricing model starts from $7/hour. This means if you’re a business operating in the USA, you could save $21/hour per agent. This is why HiredSupport is our primary choice. 

Free Trial

HiredSupport provides a 7-day free trial, during which you can assess if outsourcing is the right choice for you. This ensures that you make an informed decision before committing long-term.

Outsourcing that Starts from $7/hr

2. MCI (Cape Town, South Africa)

MCI - Top BPO Companies in South Africa

MCI has been in the BPO industry for more than 20 years. They have expertise who have dealt in various markets and served an array of industries. MCI has over 5000 plus agents working around the globe. 

MCI has a rating of 3.6 stars on Indeed

Services Offered

Here are the services MCI offers: 

  • Call center services
  • Digital engagement 
  • Back office administration
  • Customer retention
  • Call answering services
  • Live chat
  • Call monitoring services

Notable Clients

MCI hasn’t disclosed its clients, but the case studies page generally talks about how they have helped XYZ companies achieve their objectives. 

Pricing

MCI hasn’t disclosed its pricing strategy on the website. You would need to email or call the sales staff and wait for them to reply. 

Free Trial

MCI doesn’t offer a free trial.

3. AGR Group (Umhlanga, South Africa)

AGR - Top BPO Companies in South Africa

AGR Group began its operations in 2002, which means they have been in the BPO sector for more than 20 years. They began with 12 employees and now have expanded into a global workforce. 

AGR Group has a rating of 2.2 stars on Glassdoor, which hurts the company’s credibility. 

Services Offered

Here are the services AGR Group offers: 

  • Outbound services
  • Retention
  • Conversion
  • Collections
  • Market research 
  • Back office support

Notable Clients

AGR Group hasn’t disclosed its clients. In order to access the case studies page, you need to create an account, which is a hassle for businesses getting to know more about the services AGR group offers.

Pricing

AGR Group hasn’t disclosed its pricing strategy on the website. Businesses can fill out the contact form and wait for an agent to contact them. 

Free Trial

AGR Group doesn’t offer a free trial. 

4. OutProsys (Cape Town, South Africa)

OutProsys - Top BPO Companies in South Africa

OutProsys began its operations in 2001, which means it has been operating in the BPO industry for more than 20 years now. They have a cutting-edge recognition system that makes the data entry process accurate. 

OutProsys has a rating of 2 stars on Indeed, which hurts the company’s credibility. So businesses would have to consider twice before working with OutProsys. 

Services Offered

Here are the services OutProsys offers: 

  • Document processing
  • Data capture

OutProsys services are restricted to data capture, which limits the clients they can target for acquisition. 

Notable Clients

Outprosys hasn’t disclosed its clients on the website. 

Pricing

Outprosys hasn’t disclosed its pricing strategy on its website. You would need to fill out the contact form, and an agent will reach out to you.

Free Trial

Outprosys doesn’t offer a free trial. 

5. SA Commercial (Cape Town, South Africa)

SA - Top BPO Companies in South Africa

SA Commercial was established in 2005 and has been serving clients in South Africa. This outsouring service provider is BEE Level 1 compliant and holds ISO accreditation under its name. 

SA Commercial has a rating of 3.2 stars on Glassdoor

Services Offered

Here are the services SA Commercial offers: 

  • Customer support
  • Finance processing
  • Order processing
  • Document management
  • HR processing

Notable Clients

Here are some notable clients of SA Commercial: 

  • Marsh
  • Old Mutual
  • Masked Heroes
  • Luno
  • Market Point

Pricing

SA Commercial hasn’t disclosed its pricing strategy on the website. You can fill out their Contact form detailing the type of activity and service you are looking for. 

Free Trial

SA Commercial doesn’t offer a free trial.

6. Outsourcery (Cape Town, South Africa)

Outsourcery - Top BPO Companies in South Africa

Outsourcery was established in 2015 and has been serving clients in South Africa. This outsouring service provider helps you earn through the referral system, like if you refer someone and the client is onboarded, you will get a percentage of total sale made. 

Outsourcery has a rating of 3 stars on Glassdoor

Services Offered

Here are the services SA Commercial offers: 

  • Virtual assistants
  • Customer support specialists 
  • Digital marketing 
  • Social media
  • Web development 

Notable Clients

Here are some notable clients of SA Commercial: 

  • Surbon Consulting
  • Fulham Brass
  • Storms’ Edge Therapy
  • Bulbshare

Pricing

Outsourcery’s prices start from $17 per hour and can go up to $28/hour depending on the services you require. 

Free Trial

Outsourcey offers free trial, to help businesses make an informed decision.

7. Rewardsco (Umhlanga, South Africa)

Rewardsco - Top BPO Companies in South Africa

Rewardsco was established in 1996 from a living room but now they have expanded their operations to the East Coast of South Africa. 

Rewardsco has a rating of 4.3 stars on Glassdoor

Services Offered

Here are the services Rewardsco offers: 

  • CLV management 
  • Customer service
  • Customer support
  • Inbound sales
  • Outbound sales
  • Invoicing and collections
  • Lead generation and management 

Notable Clients

Here are some notable clients of Rewardsco: 

  • Vodacom
  • MTN Online

Pricing

Rewardsco hasn’t disclosed its pricing strategy on the website. You can email them or visit their office to get a quotation that meets your specifications. 

Free Trial

Rewardsco doesn’t offer a free trial. 

8. Digicall Group (Randburg, South Africa)

Digicall - Top BPO Companies in South Africa

Digicall Group was established in 2003 and has over 20 years of experience in the BPO industry. They have served sectors ranging from banks to insurance. 

Digicall Group has a rating of 3.2 stars on Glassdoor

Services Offered

Here are the services Digicall Group offers: 

  • Customer service 
  • Quality assurance 
  • Acquisition
  • Human capital services
  • Sales and distribution services

Notable Clients

Digicall Group hasn’t disclosed its clients on the website, nor is there any page dedicated to case studies. 

Pricing

Businesses can contact their regional or head office if they want a quotation. However, you need to specify the services you require to get a price. 

Free Trial

Digicall Group doesn’t offer a free trial. 

9. Centrevo

Centrevo - Top BPO Companies in South Africa

Centrevo has over 30 years of experience in the BPO industry. They have served leading brands in the telecommunication and financial services industry.

Centrevo hasn’t been reviewed on websites such as Glassdoor or Clutch. 

Services Offered

Here are the services Centrevo offers: 

  • Voice and Non – Voice
  • Contact centre seat
  • Omni-Channel approach
  • Email response service
  • Customer surveys
  • Call recording
  • Scorecards and trend analysis

Notable Clients

Centrevo hasn’t disclosed its clients on the website, nor is there any page dedicated to case studies. 

Pricing

You can call Centrevo or email them for a price quotation. One of their agents will get back to you regarding the details. 

Free Trial

Centrevo doesn’t offer a free trial. 

10. Capability BPO

Capability - Top BPO Companies in South Africa

Capability BPO was established in 2008 and has since been helping businesses grow. Currently, they are a member of ADRA and BEPESA. Both are affiliated with the global collection and BPO umbrella bodies.

Capability BPO has a rating of 4 stars on Glassdoor.

Services Offered

Capability BPO covers full BPO and call center functionality. It has an experienced team that focuses on inbound and outbound, quality, and training. 

Notable Clients

Here are some notable clients of Capability BPO:

  • FNB
  • African Bank
  • Standard Bank
  • Woolworths Financial Services
  • Telkom.

Pricing

You can fill out the contact form on Capability BPO’s website. Once you have submitted the form, one of their support agents will contact you. 

Free Trial

Capability BPO doesn’t offer a free trial. 

Read More:

How Much You Can Save By Outsourcing in South Africa

While the labor cost in South-Africa is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing in South-Africa.

To measure, I have taken the following figures:

  • Most affordable outsourcing company in South-Africa – HiredSupport (starts from $7/hr).
  • Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
  • Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

CountryCost of Hiring In-HouseOutsourcing to HiredSupportYou Save%Cost Save
USA$100,742 per annum$14,787 per annum$85,955Save 85.32%
UK$213,840 per annum$14,787 per annum$199,053Save 93.09%
Canada$31,722 per annum$14,787 per annum$16,935Save 53.39%
Australia$38,438 per annum$14,787 per annum$23,651Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

That was all for the top 10 BPO companies in South Africa. This list included companies with physical offices in the region OR virtual agents. The purpose is the same: to help businesses save costs. 

If you are still unable to decide, I suggest opting for HiredSupport’s 7-day free trial. It would give you a perspective on what it’s like to work with an outsourcing service provider. 

You can also get a quote from their sales team (1 (800) 655-5891, email: sales@hiredsupport.com) to measure how much you can save by outsourcing to HiredSupport.

Frequently Asked Questions (FAQs)

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