Top 10 Business Process Outsourcing (BPO) Companies in the USA

Business Process Outsourcing (BPO) helps a business reduce its operational costs by delegating tasks to a third party. For example, instead of having a a full-time in-house customer support team, you outsource it to individuals with the relevant expertise.

And this is beneficial for business owners because it helps them save costs.

Consider this: In California, as of January 1, 2024, the minimum wage stands at $16 per hour. And for the skilled workers, the bar gets even high to value of $25 to $30 per hour.

And even if business owners think to outsource, they struggle to find a reputable company who they can trust.

To help you make an informed decision, I have gathered a list of the top 10 business process outsourcing (BPO) companies in the USA.

Our Methodology to Rank Top BPO Companies in the USA

To list the top 10 BPO companies, we analyzed the following factors:

• The company’s headquarter should be in the USA
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Numbers of years a company is operating in the BPO
• Affordability

Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.

Cool, let’s dive into the top 10 Business Process Outsourcing Companies in the USA:

1. HiredSupport – California, USA

HiredSupport is the champion of outsourcing. They have their physical offices at the places you outsource to, so all the agents are more accountable and trustworthy.

This is important to mention because most of the business owners struggle to find trustworthy virtual assistants who work-from-home. And HiredSupport has a dedicated team working in the physical offices that you can take advantage of.

According to Clutch, HiredSupport has an average review rating of 4.9 that shows customers trust in the company over the years. Moreover, the company has its headquarters in the US., so it gives the business owners leverage to hold the company accountable if things go south.

I have compared it with the other companies in the BPO industry, and with a rate that starts from $7/hr, they are the most affordable as well.

Services Offered

HiredSupport services include:

• Live chat support
• Email support
• Helpdesk and ticket support
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

And they’re not stopping there. Continuously expanding their offerings to better serve customers, HiredSupport ensures they’ve got you covered.

Need something specific? Reach out to their sales team at sales@hiredsupport.com or give them a call at (800) 655-5891.

Noteworthy Clients:

HiredSupport caters to businesses of all sizes, from small-medium enterprises to large corporations. Some of their notable clients include

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

And many more.

HiredSupport also has a dedicated page for the case studies.

Pricing:

Starting at just $7/hr, HiredSupport embodies the essence of cost-effective outsourcing, earning its top rank.

With potential savings of up to 81.65%, makes it a no-brainer choice.

Free Trial:

HiredSupport offers a risk-free trial. They’ll assess your needs, conduct a thorough audit for 7 days, and provide insights on enhancing your operations.

2. SupportNinja – Austin, USA

Established in 2015, the company has a history of providing excellent services to business owners. Moreover, SupportNinja has its headquarters based in Austin, Texas, USA. SupportNinja stands at the second when it comes to the top BPO companies in the USA.

According to Glassdoor, SupportNinja has a star rating of 3.6 out of 5.

Services Offered

Following are the services offered by the SupportNinja:

• Customer satisfaction
• Customer support 
• Technical support
• Data processing
• Content moderation
• Inbound call center
• Outbound call center

And much more!

Noteworthy Clients:

Following are SupportNinja’s noteworthy clients:

• Checkr
• HappySocks
• SeatGeek
• Nerdwallet
• Cinedigm
• Vidyard
• Red Week
• Product Madness 
• Kiva

And much more!

Pricing:

SupportNinja’s pricing is customized based on the requirements of customers. There’s no standard price that the company refers to.

Free Trial:

Yes, SupportNinja offers a free trial that you can take advantage of and analyze if that fits into your requirement.

3. TaskUs – California, USA

TaskUS was founded in 2008, and has been serving BPO clients for more than a decade now. The company has its headquarters based in Santa Monica, California, USA. TaskUs stands at the third when it comes to the top BPO companies in the USA.

According to Glassdoor, the company has a star rating of 4.3 out of 5.

Services Offered

Following are the services offered by the TaskUs:

• Multilingual Testing
• Maintenance Services
• Data Solutions
• Consulting
• Customer Support
• Customer Satisfaction

And much more!

Noteworthy Clients:

Some of the TaskUS clients are:

• Coinbase
• Netflix
• Zoom
• Whisper
• Tinder
• AutoDesk
• Uber
• Facebook
• Alorica

And much more!

Pricing:

TaskUs pricing has been divided into different layers, however, their hourly pricing starts from $39/hr.

Free Trial:

Yes, TaskUs provides you a free trial of 15 days where you can assess your needs and analyze if TaskUS is the right choice for you.

4. Liveops – Scottsdale, USA

Liveops was founded in 2000, and is one of oldest companies serving BPO clients. The company has its headquarters in Scottsdale, Arizona, USA. Liveops stands at the fourth when it comes to the top BPO companies in the USA.

According to Indeed, the company has a star rating of 3.7 out of 5.

Services Offered

Following are the services offered by the Liveops:

• Outbound Call Center
• Inbound Call Center 
• Lead Generation
• Interactive Voice Response
• Virtual Assistance

And much more!

Noteworthy Clients:

Following are the clients that Liveops have worked with:

• Coca-Cola
• Expedia
• Pizza Hut
• DHL Group
• MetLife
• Royal Mail Plc
  

And much more!

Pricing:

Liveops has different pricing layers and its pricing ranges from $9 to $40. 

Free Trial:

LiveOps does not offer a free trial.

5. Alorica – California, USA

Established in 1999, Alorica stands at the fifth when it comes to serving the BPO clients. The company has a long history of trust and providing excellent services. The company has its headquarters in Irvine, California, USA. Alorica stands at the firth when it comes to the top BPO companies in the USA.

According to Glassdoor, the company has a star rating of 3.2 out of 5.

Services Offered

Following are the services offered by Alorica:

• Customer care
• Contact center
• Inbound call agents
• Outbound call agents
• Technical support
• Reverse logistics
• Digital optimization
• Customer engagement

And much more!

Noteworthy Clients:

Following are some of the clients Alorica has served:

• T-Mobile
• Spectrum
• Direct Energy
• Sirius XM
• At&t
• Walmart
• Amazon
• Direct TV
• CVS
• United Health
• Assurant

And much more!

Pricing:

Alorica pricing ranges from $10 to $20 depending on the package you choose. 

Free Trial:

Yes, Alorica offers a free trial that you can take advantage of.

6. Five9 – California, USA

Five9 was founded in 2001, and stands at the sixth rank when we compare it with the other BPO companies listed here. The company has its headquarters in San Ramon, California, USA. Five9 stands at the sixth when it comes to the top BPO companies in the USA.

According to G2, the company has a star rating of 3.9 out of 5.

Services Offered

Following are the services offered by the Five9:

• Virtual assistants
• Dashboard reporting
• Automation
• CRM functionalities

And much more!

Noteworthy Clients:

Following are some of the clients Alorica has served:

• PGA TOUR Pro Max Homa
• BISSELL Homecare, Inc

And much more!

Pricing:

Five9 pricing depends on the package you are choosing, however, its price ranges from $149 to $229.

Free Trial:

Five9 does not offer a free trial.

7. Support.com – Delaware, USA

Support Dot Com was founded in 1997 and stands at the seventh rank when it comes to business process outsourcing companies in the USA. The company has its headquarters in Wilmington, Delaware, USA.

According to Glassdoor, the company has a star rating of 3.5 out of 5. 

Services Offered

Following are the services offered by the Support dot com:

• Customer support
• Technical support
• Inbound call center
• Outbound call center

And much more!

Noteworthy Clients:

Following are some of the clients Support dot com has served:

• Cisco Meraki
• Avaya

And includes many other top-tier clients.

Pricing:

Support Dot Com pricing ranges from $19.99 to $79.99.

Free Trial:

Yes, Support dot com offers a free trial to analyze if the company fits into your expectations.

8. Arise Virtual Solutions

Arise Virtual Solutions was founded in 1994, and stands at the eighth place when we compare it with the other BPO companies in the list. The company has its headquarters in Miramar, Florida, USA. Arise Virtual Solutions stands at the second when it comes to the top BPO companies in the USA.

According to Glassdoor, the company has a star rating of 3.3 out of 5.

Services Offered

Following are the services offered by the Arise Virtual Solutions:

• Workforce management
• Customer support
• Technical support
• Inbound call center
• Outbound call center

And much more!

Noteworthy Clients:

Following are some of the clients Support dot com has served:

• Intuit, Inc.
• Reliance Home Comfort
• BETSOL
  

And much more!

Pricing:

Arise Virtual Solutions pricing ranges from $100-$200.

Free Trial:

To get the free trial, you may need to request a demo from the support team of Arise Virtual Solutions.

9. Working Solutions – Texas, USA

Working Solution was established in 1996, and stands at the ninth place in the list. The company has its headquarters in Plano, Texas, USA. Working Solutions stands at the ninth when it comes to the top business process outsourcing companies in the USA.

According to Glassdoor, the company has a star rating of 3.9 out of 5.

Services Offered

Following are the services offered by the working solutions:

• Analytical reporting
• Technical Support
• Back office support
• Virtual assistant

And much more!

Noteworthy Clients:

Following the clients Working Solutions has worked with:

• Bright Pattern
• AbbVie
• Accruent
• A Place for Mom
• BCD Travel

And much more!

Pricing:

Working Solutions does not have a fixed price, rather they provide customized plans. 

Free Trial:

Yes, Working Solutions offer a free trial to take advantage from and to set the right expectations.

10. SYKES – Florida, USA

Established in 1997, the company has its headquarters in Tampa, Florida, USA. The company stands at tenth place compared to other BPO companies in the USA.

According to Glassdoor, the company has a star rating of 3.4 out of 5.

Services Offered

Following are the services offered by the company:

• Demand generations
• Customer engagement
• Inventory control
• Product delivery
• Payment processing
• Product return handling

And much more!

Noteworthy Clients:

Following are the clients Sykes has worked with:

• IBM
• AT&T
• Texas Instruments

And much more!

Pricing:

Sykes does not have a fixed price. They provide customized pricing to each client depending on your needs.

Free Trial:

Sykes Enterprises, Inc. (Sykes) offers a free trial that you can take advantage of and set the right expectations. 

Read More:

• Top 10 Business Process Outsourcing (BPO) Companies in 2024
• Top 10 Business Process Outsourcing Companies (BPO) in India
• Top 10 Business Processing Companies (BPO) Companies in Malaysia
• Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
• Top 10 BPO companies in Sri-Lanka

Conclusion

I have made an overview about the top companies in the USA. To select the right company, you need to consider if the company specializes in the niche you have been thinking to outsource.

And that’s the reason I’d always suggest you to consider HiredSupport if you are thinking to outsource customer support.

If you are still confused, I’d strongly suggest you to run a free trial with the HiredSupport. Zero dollar cost and you can set the right expectations.