Business Process Outsourcing (BPO) helps a business reduce its operational costs by delegating tasks to a third party. For example, instead of having a full-time in-house customer support team, you outsource it to individuals with the relevant expertise.
This is beneficial for business owners because it helps them save costs.
Consider this: In California, as of January 1, 2024, the minimum wage stands at $16 per hour. For skilled workers, the bar gets even higher, at $25 to $30 per hour.
And even if business owners think of outsourcing, they struggle to find a reputable company that they can trust.
To help you make an informed decision, I have gathered a list of the top 10 business process outsourcing (BPO) companies in the USA.
Company
Star Rating
Established
Price
HiredSupport
SupportNinja
TaskUs
Liveops
Alorica
4.9
3.6
4.3
3.7
3.2
2015
2015
2008
2000
1999
Starts from $7/hr
Customized
Starts from $39/hr
$9-$40
Five9
Company
Star Rating
Established
Price
HiredSupport
4.9
2015
Starts from $7/hr
SupportNinja
3.6
2015
Customized
TaskUs
4.3
2008
Starts from $39/hr
Liveops
3.7
2000
$9-$40
Alorica
3.2
1999
$10-$20
Five9
3.9
2001
$149-$229
Support.com
3.5
1997
$19.9-$79.9
Arise Virtual Solutions
3.3
1994
$100-$200
Working Solutions
3.9
1996
Customized
SYKES
3.4
1997
Customized
Our Methodology to Rank Top BPO Companies in the USA
To list the top 10 BPO companies in the USA, we analyzed the following factors:
- The company’s headquarter should be in the USA
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Price
- Numbers of years a company is operating in the BPO
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated.
Cool, let’s dive into the top 10 Business Process Outsourcing (BPO) Companies in the USA:
1. HiredSupport – California, USA
HiredSupport is the outsourcing champion and stands at the top among the best outsourcing companies in the USA. They have their physical offices where you outsource, so all the agents are more accountable and trustworthy.
This is important to mention because most business owners struggle to find trustworthy virtual assistants who work from home. HiredSupport has a dedicated team in the physical offices that you can use.
According to Clutch, HiredSupport has an average review rating of 4.9 stars, which shows customers’ trust in the company. Moreover, the company has its headquarters in the US, so it gives the business owners leverage to hold the company accountable if things go south.
I have compared it with other USA-based companies in the BPO industry, and with a rate that starts from $7/hr, they are the most affordable option.
To visit the Hiresupport’s BPO site, click here.
Services Offered
HiredSupport services include:
- Live chat support
- Email support
- Helpdesk and ticket support
- Business process outsourcing (BPO)
- Troubleshooting
- Content moderation
- Medical billing
- Telemarketing
- Data entry
- Virtual employees
- Phone ordering
- Order validation
- Lead generation
- Order support
And they’re not stopping there. Continuously expanding their offerings to better serve customers, HiredSupport ensures they’ve got you covered.
Need something specific? Reach out to their sales team at sales@hiredsupport.com or give them a call at (800) 655-5891.
Noteworthy Clients:
HiredSupport caters to businesses of all sizes, from small-medium enterprises to large corporations. Some of their notable clients include
- Wowcube
- Healthystuff
- OCG
- MakeUp Eraser
And many more.
HiredSupport also has a dedicated page for the case studies.
Pricing:
Starting at just $7/hr, HiredSupport embodies the essence of cost-effective outsourcing, earning its top rank.
With potential savings of up to 81.65%, makes it a no-brainer choice.
Free Trial:
HiredSupport offers a risk-free trial. They’ll assess your needs, conduct a thorough audit for 7 days, and provide insights on enhancing your operations.
BPO that Starts from $7/hr
2. SupportNinja – Austin, USA
Established in 2015, SupportNinja is another BPO provider with a history of providing excellent services to business owners. Moreover, its headquarters is based in Austin, Texas, USA. SupportNinja stands at the second when it comes to the top BPO companies in the USA.
According to Glassdoor, SupportNinja has a star rating of 3.6 out of 5.
Services Offered
Following are the services offered by the SupportNinja:
- Customer satisfaction
- Customer support
- Technical support
- Data processing
- Content moderation
- Inbound call center
- Outbound call center
And much more!
Noteworthy Clients:
Following are SupportNinja’s noteworthy clients:
- Checkr
- HappySocks
- SeatGeek
- Nerdwallet
- Cinedigm
- Vidyard
- Red Week
- Product Madness
- Kiva
And much more!
Pricing:
SupportNinja’s pricing is customized based on the requirements of customers. There’s no standard price that the company refers to.
Free Trial:
Yes, SupportNinja offers a free trial that you can take advantage of and analyze if that fits into your requirement.
3. TaskUs – California, USA
TaskUS was founded in 2008, and has been serving BPO clients for more than a decade now. It stands at the third when we compare it to other BPO agencies. The company has its headquarters based in Santa Monica, California, USA. TaskUs stands at the third when it comes to the top BPO companies in the USA.
According to Glassdoor, the company has a star rating of 4.3 out of 5.
Services Offered
Following are the services offered by the TaskUs:
- Multilingual Testing
- Maintenance Services
- Data Solutions
- Consulting
- Customer Support
- Customer Satisfaction
And much more!
Noteworthy Clients:
Some of the TaskUS clients are:
- Coinbase
- Netflix
- Zoom
- Whisper
- Tinder
- AutoDesk
- Uber
- Alorica
And much more!
Pricing:
TaskUs pricing has been divided into different layers, however, their hourly pricing starts from $39/hr.
Free Trial:
Yes, TaskUs provides you a free trial of 15 days where you can assess your needs and analyze if TaskUS is the right choice for you.
4. Liveops – Scottsdale, USA
Liveops was founded in 2000, serving BPO clients in the US for almost 20 years. It stands at the fourth among the BPO companies list. The company has its headquarters in Scottsdale, Arizona. Liveops stands at the fourth when it comes to the top 10 BPO companies in the USA.
According to Indeed, the company has a star rating of 3.7 out of 5.
Services Offered
Following are the services offered by the Liveops:
- Outbound Call Center
- Inbound Call Center
- Lead Generation
- Interactive Voice Response
- Virtual Assistance
And much more!
Noteworthy Clients:
Following are the clients that Liveops have worked with:
- Coca-Cola
- Expedia
- Pizza Hut
- DHL Group
- MetLife
- Royal Mail Plc
And much more!
Pricing:
Liveops has different pricing layers and its pricing ranges from $9 to $40.
Free Trial:
LiveOps does not offer a free trial.
5. Alorica – California, USA
Established in 1999, Alorica stands at the fifth when it comes to the best outsourcing solutions companies. The company has a long history of trust and providing excellent services in the USA. The company has its headquarters in Irvine, California.
According to Glassdoor, the company has a star rating of 3.2 out of 5.
Services Offered
Following are the services offered by Alorica:
- Customer care
- Contact center
- Inbound call agents
- Outbound call agents
- Technical support
- Reverse logistics
- Digital optimization
- Customer engagement
And much more!
Noteworthy Clients:
Following are some of the clients Alorica has served:
- T-Mobile
- Spectrum
- Direct Energy
- Sirius XM
- At&t
- Walmart
- Amazon
- Direct TV
- CVS
- United Health
- Assurant
And much more!
Pricing:
Alorica pricing ranges from $10 to $20 depending on the package you choose.
Free Trial:
Yes, Alorica offers a free trial that you can take advantage of.
6. Five9 – California, USA
Five9 was founded in 2001, and stands at the sixth rank when we compare it with the other BPO companies in America. The company has its headquarters in San Ramon, California.
According to G2, the company has a star rating of 3.9 out of 5.
Services Offered
Following are the services offered by the Five9:
- Virtual assistants
- Dashboard reporting
- Automation
- CRM functionalities
And much more!
Noteworthy Clients:
Following are some of the clients Alorica has served:
- PGA TOUR Pro Max Homa
- BISSELL Homecare, Inc
And much more!
Pricing:
Five9 pricing depends on the package you are choosing, however, its price ranges from $149 to $229.
Free Trial:
Five9 does not offer a free trial.
7. Support.com – Delaware, USA
Support.com was founded in 1997 and stands at the seventh rank when it comes to business process outsourcing companies in the USA. The company has its headquarters in Wilmington, Delaware.
According to Glassdoor, the company has a star rating of 3.5 out of 5.
Services Offered
Following are the services offered by the Support.com:
- Customer support
- Technical support
- Inbound call center
- Outbound call center
And much more!
Noteworthy Clients:
Following are some of the clients Support.com has served:
- Cisco Meraki
- Avaya
And includes many other top-tier clients majority of which are based in the United States of America
Pricing:
Support.com pricing ranges from $19.99 to $79.99.
Free Trial:
Yes, Support.com offers a free trial this helps you determine if the company aligns with your expectations.
8. Arise Virtual Solutions- Miramar, Florida
Arise Virtual Solutions was founded in 1994, and stands at the eighth place when we compare it with the other BPO companies in the America. The company has its headquarters in Miramar, Florida.
According to Glassdoor, the company has a star rating of 3.3 out of 5.
Services Offered
Following are the services offered by the Arise Virtual Solutions :
- Workforce management
- Customer support
- Technical support
- Inbound call center
- Outbound call center
And much more!
Noteworthy Clients:
Following are some of the clients Arise Virtual Solutions has served:
- Intuit, Inc.
- Reliance Home Comfort
- BETSOL
And much more!
Pricing:
Arise Virtual Solutions pricing ranges from $100-$200.
Free Trial:
To get the free trial, you may need to request a demo from the support team of Arise Virtual Solutions.
9. Working Solutions – Texas, USA
Working Solutions has its headquarters in Plano, Texas, USA. Working Solutions stands at the ninth when it comes to the top business process outsourcing companies in the USA.
According to Glassdoor, the company has a star rating of 3.9 out of 5.
Services Offered
Following are the services offered by the working solutions:
- Analytical reporting
- Technical Support
- Back office support
- Virtual assistant
And much more!
Noteworthy Clients:
Following the clients Working Solutions has worked with in the USA:
- Bright Pattern
- AbbVie
- Accruent
- A Place for Mom
And much more!
Pricing:
Working Solutions does not have a fixed price, instead they provide customized plans.
Free Trial:
Yes, Working Solutions offers a free trial.
10. SYKES – Florida, USA
Established in 1997, the company has its headquarters in Tampa, Florida, USA. It is a US-based BPO company and is ranked on tenth position on our list.
According to Glassdoor, the company has a star rating of 3.4 out of 5.
Services Offered
Following are the services offered by the company:
- Demand generations
- Customer engagement
- Inventory control
- Product delivery
- Payment processing
- Product return handling
And much more!
Noteworthy Clients:
Following are the clients Sykes has worked with specifically in the America:
- IBM
- AT&T
- Texas Instruments
And much more!
Pricing:
Sykes does not have a fixed price. They provide customized pricing to each client depending on their needs.
Free Trial:
Sykes Enterprises, Inc. (Sykes) offers a free trial.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in 2024
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 Business Processing Companies (BPO) Companies in Malaysia
- Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
- Top 10 BPO companies in Sri-Lanka
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
How Much You Can Save By Outsourcing in the USA
While the labor cost in under-developed is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing.
To measure this, I have taken the following figures:
- Most affordable outsourcing company in the USA – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
We have had an overview about the top companies in the USA. To select the right company, you need to consider if the company specializes in the niche you have been thinking to outsource.
If you are considering to outsource customer support, HiredSupport might be the solution to your operational worries. They have a history of supporting multiple industries and niches.
If you are still confused, I’d strongly suggest you to run a free trial with the HiredSupport. Zero dollar cost and you can set the right expectations.
