Hire help desk
support agents
A Help desk is a one-stop solution for your customers
and their queries, orders, refunds, and support. Help desk support agents can handle tickets that cover anything.
Let us clear out your ticket queue.
Save You Money
A typical help desk will have tier 1 agents to answer tickets, subject
matter specialists to curate the knowledge base, tier 2 specialists
to handle escalations, and a help desk manager to lead day-to-day
operations. Outsourcing these help desk functions can save you tens
of thousands of dollars in annual payroll costs.
Save Your Time
We offer an end-to-end solution for your Help Desk needs. If you don't
have a help desk yet, just tell us your vision and our expert team will
not only recommend which help desk best fits your use case and budget,
we'll also set it up to your requirements and staff it experienced people.
Ticket Backlog
Ticket backlogs can build up pretty fast, but we're used to handling that.
Tickets often require a bit more time to solve and can be expensive to staff. Save big on payroll costs by outsourcing your ticket solving to HiredSupport. Our agents are on standby ready to help out today!
Knowledge Base
Our subject matter experts can learn the in and outs of
your business and help you build a knowledge base. Perfect
for customer self-service and to quickly handle tickets.
Help Desk Software
Whether it's Zendesk, Salesforce, Zoho Desk, Freshdesk, Intercom,
HelpScout or custom, no worries! We're experienced in all major
helpdesk software. We’ll even help you integrate it no problem!
KPI Reports
We believe in in the quality of our agents and will send detailed reports
on your team's performance in key areas such as First Response time,
First Contact Resolution Rate, Knowledge Base Performance and CSAT.
