Email is still one of the preferred ways for customers
to get in touch with a business. Customers hold email
support to a higher standard than live chat or phone,
so a quality email support team is worth its weight.
Most people can hold a conversation in English over Live
chat or phone, but not everyone can draft a helpful email.
Our agents are able to handle the most jaded or irate customers
with their thoughtful, well-researched and empathetic messages.
Emails allow for deeper problem solving for customers. We
don't just answer questions, we aim to impress your customers
with high-quality responses tailored to each unique situation.
Clean Your Inbox
Your email inbox can fill up pretty quickly because emails
often take longer to respond to. That won't stop us from
making that inbox go from 100 to 0 real quick!
Quick Response Times
Speedy responses are the cornerstone of great customer service.
Just because it's email support doesn't mean customers should be
kept waiting. Incoming emails get solved as quick as they come!
Email Accuracy Scores
We measure our agents ability to solve issues through
email successfully. When appropriate, we'll make adjustments and report any changes that help.