BPO stands for the business process outsourcing and it’s a process of outsourcing your business operations to a third party.
For example, the cost between hiring an in-house employee in the USA will be way more than the cost of hiring the same employee in the Philippines.
So, to reduce the cost of redundant tasks like data entry, content moderation and customer support, business owners tend to outsource it to a place that requires lesser wages.
In fact, I have estimated that you can save 81.65% by outsourcing your customer support to HiredSupport.
However, even if business owners choose to outsource in the Philippines, they struggle to find the top rated company.
To help you with this, we have discussed top rated Business Processing Outsourcing companies in the Philippines.
Our Methodology to Rank Top BPO Companies in the Philippines
To list the top 10 BPO companies, we analyzed the following factors:
- The company should have its virtual agents in the Philippines
- Free trial perk
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Price
- Numbers of years a company is operating in the BPO
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top 10 Business Process Outsourcing Companies in the Philippines:
Company
Established
Star Rating
Pricing
HiredSupport
Teleperformance
Foundever
Concentrix
Teletech
2016
1996
2000
2002
2001
4.9/5
4.2/5
3.6/5
4/5
3.4/5
Starts from $7/Hr
Customized
Customized
Customized
Alorica
Company
Established
Star Rating
Pricing
HiredSupport
2016
4.9/5
Starts from $7/Hr
Teleperformance
1996
4.2/5
Customized
Foundever
2000
3.6/5
Customized
Concentrix
2002
4/5
Customized
Teletech
2001
3.4/5
Customized
Alorica
1999
3.2/5
Customized
Transcom
2008
3.4/5
Customized
IBEX
2002
3.5/5
Customized
24-7 Intouch
2000
3.4/5
Customized
TaskUs
2009
4.3/5
Customized
Company
Established
Star Rating
Pricing
1. HiredSupport
With almost a decade of its existence, HiredSupport stands at the top when it comes to the top business process outsourcing companies in the Philippines.
In fact, when you compare it with the other companies in the Philippines, HiredSupport is the most affordable with better quality of service.
According to Clutch, HiredSupport has a star rating of 4.9 out of 5. They have served multiple clients and come with a history of excellent services.
Services Offered
Following are the services offered by the HiredSupport:
- Live chat support
- Email support
- Helpdesk and ticket support
- Troubleshooting support
- Content Moderation
- Medical billing
- Telemarketing
- Data entry
- Virtual employees
- Phone ordering
- Order validation
- Lead validation and generation
- Order support
Further, they keep on expanding their services to meet the customer needs. I’d suggest contacting them on their sales email (sales@hiredsupport.com) or call them on (800) 655-5891 if you need a specific service that’s not mentioned here.
Notable Clients
HiredSupport works with clients of all sizes that ranges from small medium businesses to large enterprises.
Following are the clients HiredSupport has worked with:
- Wowcube
- Healthystuff
- OCG
- MakeUp Eraser
And much more!
Check out their case studies.
Price
With an amazing rate that starts from $7/hr, HiredSupport fills in the purpose of outsourcing – saving the money. That’s the reason, I rank it on top.
I have previously also mentioned that that you can save 81.65% of your money by outsourcing at HiredSupport.
Free Trial
HiredSupport provides a free trial as well where you can assess if outsourcing is the right choice for you. They will onboard your business needs, run an audit for 7 days and then will let you know about how they can improve your operations.
Outsourcing that Starts from $7/Hr
2. Teleperformance Philippines
Teleperformance started its operation in the Philippines in 1996 and continues to provide excellent services. The company stands at the second when it comes to the top business process outsourcing companies in the Philippines.
According to Glassdoor, the company has a star rating of 4.2 out of 5.
Services Offered
Following are the services offered by the Teleperformance Philippines
- Debt collection,
- Telemarketing,
- Customer relationship management,
- content moderation
- In bound call center
- Outbound call center
And much more!
Notable Clients
Following are the notable clients that Teleperformance Philippines has worked with:
- Amazon
- AT&T
- Hilton
- Microsoft
- Netflix
- Verizon
And much more!
Price
Teleperformance does not list their pricing publicly, rather they depend upon the customized plans. You will contact them, they will understand your needs and then will give you a quote for the pricing of their services.
Free Trial
Teleperformance does not provide a free trial to assess their services quality.
3. Foundever (Sitel) Philippines Corporation
Foundever (previously known as Sitel) Philippines Corporation was founded in 2000 and the company has an excellent reputation when it comes to the top BPO companies. Moreover, Foundever has its branches in more than 15 countries.
Foundever serves many industries and these include automotive, consumer, financial services, government, insurance, technology, telecommunications, travel, and utility.
According to Glassdoor, the company has a star rating of 3.6 out of 5.
Services Offered
Following provides the following services in the BPO:
- Sales
- Technical support
- Customer service
- In bound call centers
- Outbound call centers
And much more!
Notable Clients
Foundever does have any publicly available data for the clients portfolio.
Price
Foundever provides customized plans according to the needs of a customer, it does have standard pricing.
Free Trial
Foundever does not provide a free trial to assess their services.
4. Concentrix Philippines
Concentrix Philippines started its operations in 2002 and has a long history of providing professional services in the BPO space. Concentrix stands at the fourth when it comes to comparing outsourcing companies in the Philippines.
Concentrix provides services to the following industries: retail, travel & ecommerce, banking, financial services & insurance, healthcare, communications & media and automotive.
According to Glassdoor, Concentrix Philippines has a star rating of 4.0 out of 5.
Services Offered
Following are the services provided by the Concentrix:
- Data analysis
- Customer experience management
- Customer satisfaction
- Content moderation
- Call centers
And much more!
Notable Clients
Following are the clients Concentrix has worked with:
- Advantage Club Technologies
- Vodafone
- EY
- CNX
And much more!
Price
Concentrix does not have standard pricing, rather it has customized plans depending upon your needs.
Free Trial
Concentrix does not provide a free trial.
5. Teletech Philippines
Teletech was founded in 2001 and it has set one of the best standards when it comes to providing services in the BPO space. It provides services to the following industries: communications, financial services, government, and transportation
According to Glassdoor, the company has a star rating of 3.4 out of 5.
Services Offered
Following are the services offered by the Teletech:
- Customer support
- Tech support
- Sales
- Call centers
- In bound calls
- Outbound calls
And much more!
Notable Clients
Teletech Philippines does not have a publicly available list of clients on their platform.
Price
Teletech does not provide any standard plan for the pricing, rather it depends on the customized pricing depending on the clients’ needs.
Free Trial
Teletech does not provide a free trial.
6. Alorica Philippines
Established in 1999, Alorica has been consistently providing excellent services to their clients and stands at sixth when it comes to providing business process outsourcing to the customers.
Following are the industries Alorica serves: automotive, technology, healthcare, insurance, retail, e-commerce, financial services, media, entertainment, and travel and transportation.
According to Glassdoor, the company has a star rating of 3.2 out of 5.
Services Offered
Following are the services offered by the Alorica:
- Customer care
- Back-office support
- Social media solutions
- Credit reporting
- Outbound and inbound sales
- Lead generation
- Customer analytics
And much more!
Notable Clients
Following are the notable clients Alorica has worked with:
- T-Mobile
- Spectrum
- Direct energy
- Sirius XM
- At&t
- Walmart
- Amazon
- Direct TV
And much more!
Price
Alorica does not provide a standard pricing for their clients, rather it provides customized pricing depending on the customers’ needs.
Free Trial
Alorica does not provide a free trial.
7. Transcom Worldwide Philippines
Founded in 2008, Transcom is considered as one of the names in the top business processing companies in the Philippines. The company stands at the seventh when we compare other BPO companies in the Philippines.
Following are the industries Transcom supports: telecommunications, cable, media, banking, financial services, insurance, retail (E-retail), information technology, and consumer electronics.
According to Glassdoor, the company has a star rating of 3.4 out of 5.
Services Offered
Following are the services offered by the company:
- Customer care
- Sales
- Technical support
- Credit management
And much more!
Notable Clients
The company does not have any publicly available list for its clients.
Price
The company does not have a standard price set for the customers, rather it provides customized plans for each customer.
Free Trial
Transcom does not provide a free trial.
8. IBEX Global Philippines
Established in 2002, the company has over 10,000 full-time employees. The huge number of employees is enough to measure the scale of its operations. The company serves many diversified clients that range from small medium business to large enterprises.
According to Glassdoor, the company has a star rating 3.5 out of 5.
Services Offered
Following are the services offered by the IBEX:
- Digital marketing
- Customer engagement
- Chat support
- email office support
- Interactive voice response
- Inbound/outbound tele-sales
- Technical support
And much more!
Notable Clients
Following are the notable clients:
- Mobilink
- Zong
- Telenor
- Ufone
- Warid
- MTN
- Banglalink
- Fanoos
And much more!
Price
IBEX does not have a standard pricing for its clients, rather it depends on the customized pricing depending on the customer needs.
Free Trial
IBEX does not provide a free trial.
9. 24-7 Intouch Philippines
Founded in 2000, 24-7 Intouch is one of the champions of outsourcing. It is also important to note that the company rebranded itself in 2023 to help achieve their goals.
24-7 Intouch serves the following industries: fintech, health tech, entertainment, consumer tech, and digital commerce.
According to Glassdoor, the company has a star rating of 3.4 out of 5.
Services Offered
Following are the services offered by the 24-7 Intouch:
- Customer care
- Content moderation
- Strategic solutions
- Performance enablers
- Technical support
And much more!
Notable Clients
The company has not listed their clients publicly.
Price
24-7 Intouch does not have a standard pricing for its clients, rather it depends on the customized pricing depending on the customer needs.
Free Trial
The company does not provide a free trial.
10. TaskUs Philippines
Established in 2009, the company has been one of the pioneers when it comes to the list of top BPO companies in the Philippines.
Following are the industries TaskUs provides help in: E-commerce, Gaming, Streaming media, Food delivery, Ride-sharing, Technology, FinTech, and HealthTech.
According to Glassdoor, the company has a star rating of 4.3 out of 5.
Services Offered
Following are the services offered by the TaskUs:
- Back office supports
- Customer experience consulting
- Content security
- Data and AI operations
And much more!
Notable Clients
Following are the clients TaskUs has worked with:
- DoorDash
- Alorica
- Uber Technologies
And much more!
Price
TaskUs provides only customized plans.
Free Trial
The company does not offer a free trial.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in 2024
- Top 10 Business Process Outsourcing (BPO) Companies in Malaysia
- Top 10 Business Process Outsourcing Companies (BPO) in the USA
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 BPO companies in Sri-Lanka
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
How Much You Can Save By Outsourcing in Philippines
While the labor cost in Philippines is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing in Philippines.
To measure, I have taken the following figures:
- Most affordable outsourcing company in Philippines – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
We have had an overview about top BPO companies in the Philippines. It’s important to note that these companies may not have a physical presence in the Philippines. However, they serve the same purpose of saving cost, and have virtual assistants located in the Philippines.
If you are still confused about choosing the right company, I’d suggest running a free trial with HiredSupport to assess your needs.
You can also get a quote from their sales team (1 (800) 655-5891, email: sales@hiredsupport.com) to measure how much you can save by outsourcing to HiredSupport.
