Top 10 Business Process Outsourcing (BPO) Companies in India

Business Process Outsourcing (BPO) is the process of outsourcing your business operations to a third party. 

Business owners are always looking for opportunities to reduce the cost of their operations, and BPO gives them an opportunity to help achieve their organizational goals.

But how do business owners choose the right company to outsource? Well, the answer depends on your needs, but to help you with this, we have gathered a list of the top 10 business process outsourcing companies (BPO) in India.

Our Methodology to Rank Top BPO Companies in India

To list the top 10 BPO companies, we analyzed the following factors:

• The company has virtual assistants in India
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Numbers of years a company is operating in the BPO
• Affordability

Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stood at the top, and the subsequent, follows it.

Cool, let’s dive into the top 10 Business Process Outsourcing Companies in India:

HiredSupport

With a decade of experience in the outsourcing industry, HiredSupport stands at top when we compare other business process outsourcing companies in India.

HiredSupport handles companies of any scale – from small medium businesses to large enterprises. Moreover, they serve a diverse range of industries. 

According to Clutch, HiredSupport has an average review rating of 4.9 that shows customers trust in the company. Moreover, the outsourcing service provider has its headquarters in the US., so it gives the business owners leverage to hold the company accountable if things go south.

I have compared it with the other companies in the BPO industry, and with a rate that starts from $7/hr, they are the most affordable as well.

Services Offered:

HiredSupport services include:

• Live chat support
• Email support
• Helpdesk and ticket support
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

And they’re not stopping there. Continuously expanding their offerings to better serve customers, HiredSupport ensures they’ve got you covered.

Need something specific? Reach out to their sales team at sales@hiredsupport.com or give them a call at (800) 655-5891.

Noteworthy Clients:

HiredSupport caters to businesses of all sizes, from small-medium enterprises to large corporations. Some of their notable clients include

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

And many more.

HiredSupport also has a dedicated page for the case studies.

Pricing:

Starting at just $7/hr, HiredSupport embodies the essence of cost-effective outsourcing, earning its top rank.

With potential savings of up to 81.65%, makes it a no-brainer choice.

Free Trial:

HiredSupport offers a risk-free trial. They’ll assess your needs, conduct a thorough audit for 7 days, and provide insights on enhancing your operations.

2. Genpact 

Established in 1997, Genpact is one of the top BPO companies in India. With its excellent reputation, the company has served multiple industries and some of them are: banking, retail, healthcare, insurance, manufacturing, media and private equity.

According to Glassdoor, the company has a star rating of 3.9 out of 5.

Services Offered

Following are the services offered by the Genpact:

• Artificial intelligence
• Intelligent automation
• Cloud · Customer care
• Data and analytics
• Experience
• Finance and accounting
• Risk and compliance

And much more!

Noteworthy Clients

Some of the notable clients that have worked with Genpact are: 

• AppZen
• Barkawi Group
• BlackLine
• Deloitte
• Monday.com

And much more!

Pricing

The company does not list its pricing publicly and depends upon the customized pricing for each client.

Free Trial

The company does not offer any free for the customers.

3. Wipro 

The company was founded in 1945 in Amalner, India. It has been operating in the BPO niche decades now and is an excellent outsourcing partner.

The company serves all types of businesses, and some of the prominent industries it has served are healthcare and education.

According to Glassdoor, the company has a star rating of 3.7 out of 5. 

Services Offered

Following are the services offered by the Wipro:

• Cloud computing
• Computer security
• Digital transformation
• Strategic consulting
• Banking
• Energy
• Utilities

And much more!

Noteworthy Clients

Some of the notable clients of Wipro are:

• Vodafone
• MTNL
• Mahindra & Mahindra Ltd
• Jana Small Finance Bank

And much more!

Pricing

The company does not list its pricing publicly and depends upon the customized pricing for each client.

Free Trial

Wipro does not offer a free trial to take advantage of.

4. Tata Consultancy Services (TCS)

Founded in 1968, Tata Consultancy Group is one of the pioneers in the consulting industry. They have a history of providing excellent services. 

Some of the popular industries TCS serves is finance, telecommunications, banking, insurance, and the list continues.

According to Glassdoor, TCS has a star rating of 3.8 out of 5.

Services Offered

Following are the services offered by the TCS:

• Artificial Intelligence 
• Cloud 
• Cognitive Business Operations 
• Consulting 
• Cybersecurity 
• Data and Analytics 
• Enterprise Solutions

And much more!

Noteworthy Clients

Following are noteworthy clients that TCS has worked with:

• State Bank of India, 
• Indian Air Force, 
• ICICI
• AP government, 
• JP Morgan Chase & Co.
• Nedbank
• Morgan Stanley

And much more!

Pricing

The company does not have a standard pricing structure for their clients.

Free Trial

Tata consultancy does not offer a free trial.

5. Infosys BPM

Established in 2002, the company ranks fifth when we compare it with the other business process outsourcing companies in India. 

The company has served many industries that include hospitality, real estate, transportation and logistics.

The company has a star rating of 3.5 out of 5.

Services Offered

Following are the services offered by the Infosys BPM:

• Generative AI
• Geospatial data services
• Learning services
• Digital content services
• Tax support
• Industry specialized services
  

And much more!

Noteworthy Clients

Infosys BPM keeps their clients list confidential and does not share any information on it. However, you can check out their testimonials.

Pricing

Infosys BPM does not have any publicly pricing list, rather they depend upon the customized plans for their clients.

Free Trial

Infosys BPM does not offer a free trial.

6. HCL Technologies

Established in 1991, HCL technologies names itself in top 10 BPO companies in India. It’s important to note that HCL technologies receive many awards because of its excellent professional services.

The company supports many industries that include medical, transport, semiconductor, manufacturing, telecom and many others.

According to Glassdoor, the company has a star rating of 3.6 out of 5.

Services Offered

Following are the services offered by the HCL technologies:

• Digital process operations
• Cloud-native services
• Cybersecurity services
• Digital and analytics services
• Digital foundation consulting

And many others!

Noteworthy Clients

Following are the noteworthy clients of HCL technologies:

• Merck
• Autodesk
• The Boeing Company
• Cemex
• Neoris
• Mattel

And many others.

Pricing

HCL technologies does not have a standard pricing, rather it depends on the customized plans for the customers.

Free Trial

Yes, HCL technologies provide a free trial for their customers.

7. Concentrix

Established in 1983, Concentrix is one of the top BPO companies in India. The company has a history of providing excellent services to its customers and stands at seventh place when we compare it with the other business process outsourcing companies in India.

Some industries it serves are retail, travel, ecommerce, banking, financial services, insurance, healthcare and many others.

The company has a star rating of 4 out of 5.

Services Offered

Some of the services offered by Concentrix include:

• Automation
• Enterprise moderation
• Project services
• Experience assurance

And many others.

Noteworthy Clients

Some of the notable clients of Concentrix are:

• AQUA America
• ARAMARK 
• Crozer Keystone Health System

And many others.

Pricing

Concentrix does not have a standard pricing list and it provides customized plans to its customers. 

Free Trial

Concentrix does not provide a free trial.

8. Sutherland Global Services

Founded in 1986, the company stands at the eight position when we compared it with the other BPO providers in India. The company serves many industries and some of them are healthcare, retail, and insurance.

According to Glassdoor, the company has a star rating of 3.6 out of 5.

Services Offered

Some of the services offered by the Southern Global are:

• Back office
• Technical support
• Customer support
• In bound call centers
• Outbound call centers

And many others!

Noteworthy Clients

Southern Global does not list its clients portfolio publicly.

Pricing

Southern global does not have a standard pricing, rather it provides customized plans depending on customer needs.

Free Trial

Southern global does not provide a free trial.

9. Tech Mahindra

Established in 1986, Tech Mahindra stands at ninth place in the top BPO companies in India. The company serves many diverse clients from small medium businesses to large corporations.

Some of the industries it serves include banking, finance and insurance.

According to Glassdoor, the company has a star rating of 3.6 out of 5.

Services Offered

Following are the services offered by the Tech Mahindra:

• Cloud services
• Digital CS management
• Data centers services
• Enterprise security services

And many others!

Noteworthy Clients

Some of the notable clients of Tech Mahindra include:

• British Telecom
• AT&T
• Motorola
• Alcatel-Lucent
• Google 
• Apple

And many others.

Pricing

Tech Mahindra does not have a standard pricing, rather it depends on the customized plans for its customers.

Free Trial

Tech Mahindra does not provide a free trial.

10. EXL Service

Founded in 1999, the company ranks tenth when we compare it with the other BPO companies in India. In addition to India, the company has its office located in other places as well.

According to Glassdoor, the company has a star rating of 3.6 out of 5.

Services Offered

Some of the services offered by EXL are:

• Process management
• Operations management
• Analytics services

And many others.

Noteworthy Clients

EXL does not have a publicly available list and keeps the names of its clients confidential.

Pricing

EXL does not have standard pricing, rather it depends on the customized plans. 

Free Trial

EXL does not provide a free trial for its customers.

Read More:

• Top 10 Business Processing Companies (BPO) Companies in Malaysia
• Top 10 Business Process Outsourcing (BPO) Companies in 2024
• Top 10 Business Process Outsourcing Companies (BPO) in the USA
• Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
• Top 10 BPO companies in Sri-Lanka
• Top 10 BPO Companies in Australia
• Top 10 BPO Companies in south Africa

How Much You Can Save By Outsourcing in India

While the labor cost in India is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing in India.

To measure, I have taken the following figures:

• Most affordable outsourcing company in India – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

We had an overview about the top BPO companies in India. Choosing the right company will depend on your needs and affordability.

I put HiredSupport on the top because when it comes to the customer support, they are exceptional and their rates are extremely affordable as compared to the BPO companies.

HiredSupport stars at $7/hr, contact them today to get a quote. And if you are still unsure, I’d suggest running a free trial with them. You won’t lose a dollar and you can set the right expectations.