Outsource Your Customer Support to the Experts


What is Offshore Outsourcing – Definition & Benefits

Simply put, offshore outsourcing is the process of outsourcing your core business activities or projects to other countries, hence the name offshore outsourcing.

From small medium businesses to large enterprises, all companies take advantage of offshoring because it helps them to optimize the cost in an efficient way.

For example, Google outsources its infrastructure and software maintenance to a country with lesser wages. With this method, the said company can save money while also being cost-effective. 

In this article, we will explore the various aspects of offshore outsourcing and what you should do next.

What is Offshore Outsourcing? A Business Guide to Help you Grow

Offshore Outsourcing: The Basics

If you intend to hire workers outside the home country in which the business is located, that’s offshore outsourcing. 

Majorly, companies outsource their IT operations to regions such as Pakistan, India, or China. In these areas, labor is available at lower rates making offshore outsourcing a cost-effective option. 

For example, hiring, onboarding and training an agent in-house would cost you about $25/hour. Whereas opting for an offshore outsourcing service provider such as HiredSupport can help you get this job done in just $7 or above/hour.

According to a study, 54% of the global companies opted for offshore outsourcing signaling a strong position for outsourcing to reduce the costs

What Activities Can Businesses Outsource in Off-Shoring?

While all of the businesses functions can be outsourced, but following are some of the top departments that almost every business should consider to outsource:

1. Customer Support

If your customer services operations are suffering, and complaints are increasing, it’s time for you to consider outsourcing this task. 

Outsourcing this operation will help you solve customer issues, leading to an increase in customer satisfaction levels. 

According to a study, 70% of companies outsource their customer support operations to reduce costs.

2. IT Services

In today’s digital age, technical demands exist for businesses that want growth and innovation. Think of outsourcing IT services as being a helping hand for your in-house team. 

Such a service provider can assist your company with tech support, streamline ticketing, and even provide installation guides to customers, whether it’s hardware or software. 

3. Front Desk Services

Simply put, front desk tasks are administrative assignments that will help streamline your company’s operations. 

These include customer support, marketing, and even human resources.

Also Read: Top 10 Business Process Outsourcing (BPO) Companies in 2024

What Are the Benefits of Offshore Outsourcing?

Partnering with the right offshore outsourcing provider can enable the delivery of products and services in an efficient manner. 

This measure can help you improve your efficiency and productivity. It would have a ripple effect improving your customer satisfaction levels.

Here are some benefits of offshore outsourcing:

Growth: From SME to Enterprise 

In the 21st century, the world has become a global village due to the ease of Internet connectivity. Businesses operating in such an environment constantly look for growth.

Does this all sound too complicated to implement? Try offshore outsourcing.

Such an outsourcing strategy is flexible and scalable. Having the right vendor by your side such as HiredSupport can help you scale up or down your operations depending on your needs.

Cost Effectiveness

If you are struggling to hire talented individuals while staying in budget, offshore outsourcing is exactly what you need.

This way you can also reduce your overhead costs. You wouldn’t need to spend money on infrastructure, tech or even training.

Offshore outsourcing can help startups launch their products in a steadfast manner and everything is being held by experienced service providers. 

High Retention Rate with Satisfied Customers

Utilizing teams across various time zones via offshore outsourcing enables businesses to maintain continuous operations.

It allows companies to operate seamlessly around the clock, expediting project completion and enhancing overall productivity. 

How to Choose the Right Outsourcing Partner?

Once you have discovered the benefits, and what it means to outsource your operations. Now it’s time to select an offshore service provider.

Research Research and Research

Once you have clearly defined your outsourcing objectives and criteria, it’s time to research which company can get you the best deal.

Check the relevant experience of the offshore service provider, and how it fits into your company’s puzzle. 

Data Security and Confidentiality Measures

Outsourcing encourages partnership between two companies working towards common business goals. 

However, it involves handing over your business and customer data to a third-party provider, which could expose this information to physical and cyber risks. 

HiredSupport has implemented technology and network security protocols. This ensures that our client gets the best data protection. 

Conduct Reference Checks and Ask for Testimonials

Begin the process of evaluating the reputation of the offshore outsourcing provider by investigating the credentials of potential partners. 

This involves examining their business licenses, industry certifications, and any recognition they have received in the BPO field. 

Outsourcing that Starts from $7/hr


Utilizing offshore outsourcing has emerged as a feasible approach for achieving cost savings and enhancing business efficiency.

I would recommend opting for HiredSupport as outsourcing partner due to it’s affordable rates starting at $7/hr. The best part is that you can take advantage of HiredSupport’s services for 7 days without any payment.

This will help you understand what you expect from your outsourcing provider.

Frequently Asked Questions (FAQs)

Google, Microsoft, and Amazon are some of the big names that rely on offshore outsourcing.

By outsourcing time-consuming manual operations, you can now do value-driven work.


Outsourcing is no longer exclusive to large corporations with big budgets.


Outsource to the Experts
& Reduce Costs by 73%