Top 10 Call Centers in the Philippines

Having call center operations in the Philippines is the next big thing in 2024. Entrepreneurs seek to reduce costs while not compromising efficiency. The country has about 700 call centers with 1.3 million customer support agents ready to pick up calls and answer emails. 

Back home in the USA, you would have to pay a customer support agent $22/hr, which doesn’t include health insurance benefits. This means bad news for startups that are strapped for funds. The solution is simple: work with a call center in the Philippines. 

You can hire agents starting from just $7/hr without compromising on efficiency. 

Our Methodology to Rank Call Centers in the Philippines

To list the top 10 call center companies in the Philippines, I have analyzed the following factors:

• Virtual/Physical Presence in the Philippines
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills

Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The call center with the highest score is ranked at the top. 

HiredSupport

HiredSupport was founded in 2016 and has been serving clients across different industries for almost a decade. 

The company has its own virtual office in the region. HiredSupport has a virtual call center in the Philippines with rates starting from just $7/hr. 

HiredSupport has a rating of 4.9 stars on Clutch, making it a reliable option for businesses that are looking to cut costs while being efficient. 

What Services Does HiredSupport Offer?

Here are some services offered by HiredSupport:

• Technical Support
• Back Office Support
• Phone Support
• Email Support

HiredSupport’s Clients

Here are some noteworthy clients of HiredSupport:

• WOWCube
• Healthy Stuff
• OCG
• MakeUp Eraser

You can read more about their clients by exploring the case studies page.

Pricing

For customer support outsourcing, HiredSupport’s pricing starts from $7/hour. This makes it the most affordable option on our list. 

Free Trial

HiredSupport offers a free trial. This helps business owners make an informed investment decision. 

2. BigOutsource

BigOutsource provides business offshoring and customer support solutions through its call center based in the Philippines. This call center was founded in 2014, and it turns a decade old this year.

BigOutsource has a rating of 4 stars on Indeed.  

Services Offered

Here are some services offered by BigOutsource:

• Back Office Support
• Technical Support
• Customer Service
• Virtual Assistance 

Noteworthy Clients

Here are some noteworthy clients of BigOutsource:

• OpenRoad
• COHLEY
• Instant Consult
• Loftey

Pricing

This call center hasn’t disclosed its pricing. You can reach out to them, and their support agents will get back to you. 

Free Trial

BigOutsource doesn’t offer a free trial. 

3. Staff Outsourcing Solutions

Staff Outsourcing Solutions is amongst the top call center companies in the Philippines. It has been operating in the region for more than a decade. 

Staff Outsourcing Solutions has an Indeed rating of 3.6 stars. 

Services Offered

Here are some services offered by Staff Outsourcing Solutions:

• Inbound Customer Service
• Chat and Email Support
• Technical Support
• Back Office Services
• Billing and Collections
• Data Entry Services

Noteworthy Clients

Staff Outsourcing Solutions hasn’t disclosed its clients on the website, making it a less credible call center for businesses looking to outsource. 

Pricing

You can call them or fill out the form, and an agent will get back to you. 

Free Trial

Staff Outsourcing Solutions doesn’t offer a free trial. 

4. SynerG

SynerG is a call center in Baguio. It has been serving clients for the last 10 years and has made a name for itself when it comes to offering voice services. 

SynerG has a 3 star rating on Glassdoor. 

Services Offered

Here are some services offered by  SynerG:

• Inbound and Outbound Sales
• Lead Generation
• Live Order Processing
• Customer Support
• Transcription
• Document Processing

Noteworthy Clients

SynerG hasn’t disclosed its clients on the website.

Pricing

SynerG hasn’t disclosed its pricing strategy.

Free Trial

SynerG doesn’t offer a free trial. 

5. Acquire BPO

Acquire BPO’s date of establishment is 2005; this call center has been serving clients for almost 20 years. It has served industries ranging from banking to the retail sector. 

Acquire BPO has an average review rating of 3.5 stars on Glassdoor.

Services Offered

Here are some services Acquire BPO offers: 

• Order-Taking and Payment Processing
• Sales, Telemarketing and Account Management
• Content Moderation
• Data Cleansing
• Data Entry
• Web Chat and Email Support

Noteworthy Clients

Here are some clients that Acquire BPO works with:

• Opteon
• Money3
• Loan Studio
• Pepper Money
• RateOne

Pricing

As per the Acquire BPO website, the pricing is not mentioned. You would have to call them or fill out the contact form to learn more about their pricing packages. 

Free Trial

Acquire BPO doesn’t offer a free trial to businesses.

6. LaQuest Inc

Laquest Inc. was established in 2017 and has been operational for less than a decade. They cater to the demands of enterprises and startups. 

LaQuest has a 5 star rating on Glassdoor, but there are only 3 reviews which isn’t exactly credible. 

Services Offered

Here are some services LaQuest Inc. offers: 

• System Automation & Integration
• Custom Designed Solution
• Machine Integration
• Maintenance & Support

Noteworthy Clients

LaQuest Inc. has been involved with Smart City projects, but no details have been provided. 

Pricing

As per LaQuest Inc.’s website, the pricing is not mentioned. 

Free Trial

LaQuest doesn’t offer a free trial. 

7. HitRate Solutions 

Hit Rate Solutions is a call center based in the Philippines. It has served various industries, from Insurance to Healthcare. 

HitRate has a rating of 4.9 stars on Glassdoor, but there are only 6 reviews. 

Services Offered

Here are some services HitRate Solutions offers: 

• Phone Answering
• Customer Support
• Lead Generation
• Appointment Setting
• Cold Calling

Noteworthy Clients

HitRate Solutions has served the following clients: 

• Senior Solutions Group
• Safer Wholesaler
• Doctors on Call

Pricing

HitRate Solutions pricing starts at $8/hr. 

Free Trial

HitRate Solutions doesn’t offer a free trial. 

8. Kudo Support

Kudo Support is a call center based in the Philippines. It has achieved an ISO 9001:2008 and ISO 27001:2005 certification, increasing its credibility. 

Kudo Support has a 3 star rating on Glassdoor.

Services Offered

Here are some services Kudo Support offers: 

• General Account/Product Inquiries
• Pre Sale and Post Sale Inquiries
• Billing and Re-billing
• Replacements, Returns, Refunds and Credits
• General Customer Assistance
• Service and Product Ordering Assistance

Noteworthy Clients

Kudo Support hasn’t disclosed its client, putting a question on the call center’s credibility. 

Pricing

Kudo Support hasn’t disclosed its pricing on the website.

Free Trial

Kudo Support doesn’t offer a free trial. 

9. GlobalSky Call Center

GlobalSky Call Center is based in the Philippines. Its customer support agents are specially trained in sales and negotiation skills. 

GlobalSky Call Center has a 2.8 stars rating on Glassdoor. 

Services Offered

Here are some services GlobalSky Call Center offers: 

• Outbound Service
• Inbound Service
• Customer Service
• Back Office Solutions 

Noteworthy Clients

GlobalSky Call Center hasn’t disclosed its client, putting a question on the call center’s credibility. 

Pricing

GlobalSky Call Center hasn’t disclosed its pricing on the website. You can call them or drop a message on their email. 

Free Trial

GlobalSky Call Center doesn’t offer a free trial. 

10. ShoreAgents

ShoreAgents is a call center based in the Philippines. They only virtual staff to the real estate industry, which limits the diversity of clients they serve. 

ShoreAgents has a Glassdoor rating of 4.9 stars, which is helpful if you are a real estate agent. 

Services Offered

Here are some services ShoreAgents offers: 

• Real Estate Virtual Agents
• Property Management Virtual Agents
• Mortgage Virtual Agents
• Construction Virtual Agents

Noteworthy Clients

Here are some noteworthy clients of ShoreAgents: 

• Harcourts Dapto
• Century 21 Rich River Real Estate
• Jason Gard Real Estate
• Professionals McDowell Real Estate

Pricing

ShoreAgent allows you to hire virtual agents starting from $1339/month. And you can also calculate the price based on the agents you need. 

Free Trial

ShoreAgents doesn’t offer a free trial.

Conclusion

It’s clear that the Philippines is the next big thing in the world of outsourcing due to its diversified call centers. But opting for the right service provider for your business is tricky. 

I would recommend opting for HiredSupport due to its affordable rates, starting from just $7/hr. 

This call center also provides a 7-day free trial to help you understand what you can expect from your outsourcing provider.