Outsource Your Customer Support to the Experts

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Top Virtual Assistant Companies [Updated 2024]

In the post-pandemic era, businesses have slowly eased into the concept of virtual assistants. Think of them as a professional who assists your customers without the cost of hiring an in-house resource. 

In numbers, hiring a customer support agent would cost you $22/hr, whereas hiring a virtual assistant costs you around $7/hr (almost 81%), which is a huge deal. 

However, if you are a business owner and thinking of hiring virtual assistants, the real question is which virtual assistant company you should work with since there are tons of available options.

To answer this question, I have gathered a list of top virtual assistant companies, but let’s have a walkthrough of the methodology to pick these companies.

Top Virtual Assistant Companies

Methodology to Rank Top Virtual Assistant Companies

To list the top virtual assistant companies, I have analyzed the following factors:

  • Physical Location
  • Hiring Criteria for Virtual Assistants
  • Expertise and Experience of VAs
  • Response Time and Availability
  • Scalability and Flexibility
  • Reputation and Client Testimonials
  • Cost-Effectiveness
  • Communication Skills
  • Tools Integrations

I scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top virtual assistant agency.

Company
Star Rating
Free Trial
Pricing
HiredSupport
Trusty Oak
Remote CoWorker
BELAY
Hammerjack
4.9/5
4.3/5
4.6/5
4.1/5
4.5/5
Yes
No
No
No
No
Starts from $7/hr
Customized
Starts from $7.99/hr
Customized
Time Etc
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/hr
Trusty Oak
4.3/5
No
Customized
Remote CoWorker
4.6/5
No
Starts from $7.99/hr
BELAY
4.1/5
No
Customized
Hammerjack
4.5/5
No
Starts from $16/hr
Time Etc
4.7/5
No
Customized
Ossisto
4/5
No
Starts from $7.99/hr
OkayRelax
4.1/5
No
Starts from $29.95/month
VA Staffer
2.4/5
No
Starts from $298/month
WOW24-7
3.9/5
No
Customized
Company
Star Rating
Free Trial
Pricing
4.9/5
Yes
Starts from $7/hr
4.3/5
No
Customized
4.6/5
No
Starts from $7.99/hr
4.1/5
No
Customized
4.5/5
No
Starts from $16/hr
4.7/5
No
Customized
4/5
No
Starts from $7.99/hr
4.1/5
No
Starts from $29.95/month
2.4/5
No
Starts from $298/month
3.9/5
No
Customized

1. HiredSupport (California, USA)

HiredSupport - Top Virtual Assistant Companies

HiredSupport was founded in 2010 in California, USA. The company has been serving clients from the health sector to the hospitality industry for more than two decades. HiredSupport has served small and medium agencies to corporate enterprises. 

This virtual assistant company has a rating of 4.9/5 stars on Clutch. This makes it a reliable option for businesses looking to cut costs while not compromising on efficiency. 

What Tasks Can a Business Outsource to Virtual Assistants?

HiredSupport’s virtual assistants provide the following services: 

Do Businesses Hire Virtual Assistants?

Here are some businesses that use HiredSupport’s virtual assistant services:

  • WOWCube
  • Healthy Stuff
  • OCG
  • Beckon Homes
  • MakeUp Eraser

You can read more about its clients by exploring the case studies page.

Pricing

If you want to onboard virtual assistants from HiredSupport, the pricing starts from $7/hour. This makes it the most affordable virtual assistant company mentioned here. 

Does HiredSupport Offer a Free Trial?

HiredSupport offers a free trial, allowing business owners to work with virtual assistants without having to spend a penny. 

Hire Virtual Assistants - Starts from $7/hr

2. Trusty Oak (Austin, Texas)

Trusty Oak - Top Virtual Assistant Companies

Trusty Oak was founded in 2015 in Austin, Texas. This virtual assistant company hires individuals from diverse and ethnic backgrounds, each adding their expertise to operations. The company works with 51 virtual assistants who are available round the clock to help businesses. 

Glassdoor Rating: 4.3/5 stars. 

What Tasks Can a Business Outsource to Virtual Assistants?

Trusty Oak’s virtual assistants provide the following services: 

  • Calendar Management
  • Invoicing & Expenses
  • Content Creation
  • Email Management
  • Social Media Marketing
  • Personal Assistance

Trusty Oak’s Clients

Trusty Oak hasn’t disclosed its clients on the website.

Pricing

Trusty Oak hasn’t disclosed its pricing model on the website. You would have to call them or fill out the contact form and wait for an agent to reach out. 

Does Trusty Oak Offer a Free Trial?

Trusty Oak doesn’t offer a free trial. 

3. Remote CoWorker (Pompano Beach, Florida)

Remote CoWorker - Top Virtual Assistant Companies

Remote CoWorker was founded in 2013 and has its headquarters in Pompano Beach, Florida. This virtual assistant company is PCI-DSS and HIPAA compliant, making it a reliable option. Remote CoWorker works closely with VAs from the Philippines

Glassdoor Rating: 4.6/5 stars. 

What Tasks Can a Business Outsource to Virtual Assistants?

Remote CoWorker’s virtual assistants provide the following services: 

  • Customer Service
  • Live Chat
  • Technical Support
  • Sales and Billing 
  • Bookkeeping

Trusty Oak’s Clients

Remote CoWorker hasn’t disclosed its clients on the website.

Pricing

Remote CoWorker’s pricing starts from $7.99/hr. 

Does Trusty Oak Offer a Free Trial?

Remote CoWorker offers a free trial.

4. BELAY (Atlanta, Georgia)

BELAY - Top Virtual Assistant Companies

BELAY was founded in 2010 and has its headquarters in Atlanta, Georgia. This virtual assistant company has a very stringent hiring procedure for VAs as it has an acceptance rate of only 3%. The company has more than 1000 employees available round the clock. 

Glassdoor Rating: 4.1/5 stars. 

What Tasks Can a Business Outsource to Virtual Assistants?

BELAY’s virtual assistants provide the following services: 

  • Calendar & Schedule Management
  • Email Management
  • CRM Management and Updating
  • Research
  • Report Generation

BELAY’s Clients

BELAY offers virtual assistants to the following businesses:

  • Beverly Hills Publishing 
  • Micheal Hyatt & Co.
  • Lighthouse Family Retreat
  • Grace Community Church

Pricing

BELAY doesn’t disclose its pricing strategy on the website. 

Does BELAY Offer a Free Trial?

BELAY doesn’t offer a free trial.

5. Hammerjack (Sydney, Australia)

Hammerjack - Top Virtual Assistant Companies

Hammerjack was established in 2016. This virtual assistant company has its head office in Sydney, Australia. It has more than 200 employees available to assist business owners. 

Hammerjack has experience in various industries ranging from insurance to real estate. This helps with the company’s credibility, making it a safe option for your outsourcing needs. 

Glassdoor Rating: 4.5/5 stars.

What Tasks Can a Business Outsource to Virtual Assistants?

Hammerjack’s virtual assistants provide the following services:

  • Calendar and Meeting Management
  • Data Entry
  • Social Media Marketing
  • Customer Service
  • Office Administration

Hammerjack’s Clients

Hammerjack offers virtual assistants to the following businesses:

  • Obsidian Advisory
  • Institchu
  • CPS Insurance
  • Spinn Business Solutions

Pricing

Hammerjack’s pricing for hiring virtual assistants begins at $16/hr. 

Does Hammerjack Offer a Free Trial?

Hammerjack doesn’t offer a free trial. 

6. Time Etc (Birmingham, England)

Time - Top Virtual Assistant Companies

Time Etc was founded in 2007 and has been serving clients from all over the world for more than 15 years. The company has its headquarters in Birmingham, England. This virtual assistant company has won multiple awards for providing quality services. 

Glassdoor Rating: 4.7/5 stars.

What Tasks Can a Business Outsource to Virtual Assistants?

Time Etc’s virtual assistants provide the following services:

  • Inbox management
  • Research
  • Content Creation
  • Format Documents
  • Schedule Management

Time Etc’s Clients

Time Etc offers virtual assistants to the following businesses:

  • Sisters Grimm
  • Sprout Law
  • Great Gut
  • Talley & Twine

Pricing

Time Etc hasn’t disclosed its pricing plan on the website.  You can call or email them to know more details. 

Does Time Etc Offer a Free Trial?

Time Etc doesn’t offer a free trial. 

7. Ossisto (California, USA)

Ossisto - Top Virtual Assistant Companies

Ossisto was established in 2017 and has its headquarters in California, USA. This virtual assistant provider has completed 500-plus projects for clients in various industries. Ossisto is ISO/IEC 27001 certified which makes it a reliable option. 

Glassdoor Rating: 4/5 stars.

What Tasks Can a Business Outsource to Virtual Assistants?

Ossisto’s virtual assistants provide the following services:

  • Customer Service
  • Brand Development 
  • Personal Online Reputation Management
  • Email Management 
  • Data Entry

Ossisto’s Clients

Ossisto offers virtual assistants to the following businesses:

  • Dekoland
  • Deloitte
  • Brunel University London
  • Alessi
  • BlueLife

Pricing

Ossisto’s pricing starts from $7.99/hr. 

Does Ossisto Offer a Free Trial?

Ossisto offers a free trial, but when I wanted to check it wasn’t redirecting me to the relevant page. 

8. OkayRelax (Florida, USA)

OkayRelax - Top Virtual Assistant Companies

OkayRelax has its headquarters in Florida. This virtual assistant service provider is ranked 8th on my list of top virtual assistant companies. This agency has served clients in different industries. 

Trustpilot Rating: 4.1/5 stars.

What Tasks Can a Business Outsource to Virtual Assistants?

OkayRelax’s virtual assistants provide the following services:

  • Database Management
  • Document Management
  • Newsletter Creation
  • Blog Post Writing
  • Video Conference Setup and Support

OkayRelax’s Clients

OkayRelax hasn’t disclosed its clients on the website. 

Pricing

Its basic pricing plan starts from $29.95/month and you would only get 3 hours. If you are a growing business, consider opting for a plan that’s $199.95/month and you will get 20 hours of support. This is a pricey option. 

Does OkayRelax Offer a Free Trial?

OkayRelax doesn’t offer a free trial. 

9. VA Staffer (Washington, USA)

VA Staffer - Top Virtual Assistant Companies

VA Staffer was founded in 2013 and has been serving businesses for more than 10 years. This virtual assistant-centered company has 150 plus agents who are actively involved with over 250 clients. The company is located in Washington, USA. 

Glassdoor Rating: 2.4/5 stars.

This is the lowest-rated company on Glassdoor that’s featured on our list of top virtual assistant companies. 

What Tasks Can a Business Outsource to Virtual Assistants?

VA Staffer’s virtual assistants provide the following services:

  • Lead Generation
  • Personal Assistant
  • Data Entry
  • Social Media Management
  • Content Repurposing

VA Staffer’s Clients

VA Staffer offers virtual assistants to the following businesses:

  • Convoso
  • Kim and Micheal
  • Arne Giske
  • Brad Ball

Pricing

VA Staffer’s pricing plan begins at $298/month but you wouldn’t have a dedicated agent at your beck and call. 

Does VA Staffer Offer a Free Trial?

VA Staffer doesn’t offer a free trial. 

10. WOW24-7

WOW24-7 - Top Virtual Assistant Companies

This virtual outsourcing company was founded in 2015. The company has its headquarters in Kyiv, Ukraine. WOW24-7 has its virtual agents spread across the USA which helps ease communication gaps with businesses from local time zones. 

Glassdoor Rating: 3.9/5 stars. 

What Tasks Can a Business Outsource to Virtual Assistants?

WOW24-7’s virtual assistants provide the following services:

  • Customer Support
  • Social Media Support
  • Agent Support
  • Data Enrichment
  • Data entry
  • Feedback Calls/Emails

WOW24-7’s Clients

This virtual assistant company hasn’t disclosed its clients on the website. 

Pricing

WOW24-7 doesn’t disclose its pricing strategy on the website. Although they do provide customized pricing plans for businesses which are divided into the following: 

  • Shared Team Bundles
  • Semi-Dedicated 
  • Shared Call

Does WOW24-7 Offer a Free Trial?

This virtual assistant company doesn’t offer a free trial. 

How to Choose the Right Virtual Assistant Company?

The following are the quick steps I have gathered that will help you to choose the right company:

1. Define the Purpose of Hiring

Everything we do in the business needs to be defined with an end goal. For example, an NGO will have different goals than a profit-seeking business. Both of them will pursue different tactics to serve their purpose.

Hiring a virtual assistant is no different. Here’s what I mean: if your end goal is to save money, then you will only be looking after the most affordable company. However, if your end goal is to seek quality, then you may be willing to pay whatever the amount will be, but you wouldn’t think of compromising on quality.

The following are some of the goals that you may be looking for before outsourcing:

  • Save cost
  • Avoiding operational hassle
  • Avoiding management hassle
  • Expecting higher quality

Once you are clear about your end goal, you’ll easily filter out the companies that are not in your required criteria.

2. Be Decisive with your Budget

Cool, you have decided your end goal, it’s super important to decide how much of the budget you are willing to allocate. Since outsourcing always saves you costs, and to decide the right budget, you should know the outsourcing rates.

If you’re unaware of the outsourcing rate, HiredSupport has calculated a rough estimate of how much you can save by outsourcing:

To measure, it has taken the following figures:

  • Most affordable outsourcing company – HiredSupport (starts from $7/hr).
  • Median of full-time employee rates to hire customer support agents in the USA, UK, Canada, and Australia.
  • Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, the following are the potential savings you can make by outsourcing:

CountryCost of Hiring In-HouseOutsourcing to HiredSupportYou Save%Cost Save
USA$100,742 per annum$14,787 per annum$85,955Save 85.32%
UK$213,840 per annum$14,787 per annum$199,053Save 93.09%
Canada$31,722 per annum$14,787 per annum$16,935Save 53.39%
Australia$38,438 per annum$14,787 per annum$23,651Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

So, you can decide on a budget of $7-$15 to outsource your virtual assistant needs, and if the cost exceeds it, you may need to revise plans with the outsourcing company.

3. Number of Agents You Need

Once you have decided on the purpose of outsourcing and the cost, it’s important to have an overview of your business activities and then decide on the requirement of human labor.

For this purpose, I’d recommend contacting the HiredSupport team (sales@hiredsupport.com) for a detailed discussion. These people have been dealing with the businesses over the years, and they can you know about the required agents you may need to run your operations smoothly.

4. Check the Company’s Past Case Studies

Analyzing past case studies gives a signal of trust. A company with a history of working with clients is proof that they are competitive and can help your business grow.

You can check the past clients on a company’s website. For example, You can check HiredSupport case studies on how they helped improve businesses’ CSAT scores.

5. Talk with the Sales Agent

Once you have everything in place, it’s time to talk with the sales agent. This step assumes that you are clear with your expectations, agents’ requirements, and the budget.

Talking with the sales agent will help you set the right expectations, and you can make better decisions about choosing the right company.

Conclusion

If you are unsure about which virtual assistant company to opt for, I recommend choosing HiredSupport. This company offers a 7-day risk-free trial to help you understand what it’s like working with an agent.

If things go well, you can hire a virtual assistant which would be available to you starting from $7/hr (P.S. it’s the most affordable one on the list). 

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Outsource to the Experts
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