Top 10 Technical Support Outsourcing Companies in 2024

Top 3 Outsourcing Support Company

Top 10 Technical Support Outsourcing Companies in 2024

Table of Contents

Ever wonder how business giants juggle a sea of customers without ever having to hit the brakes? Or how do they manage to keep their customers so satisfied? 

It’s a given that when your customer base is booming, so are the questions, queries, and technical hiccups, and when it comes to customer satisfaction, time is gold, and every single query matters. 

You might have a pretty amazing in-house customer support team to handle such matters, but considering the scalability of your business, you can’t thrive on that alone.

The costs alone will make you falter.

This is where technical support outsourcing becomes a secret weapon for your dream growth, a tactic on which over 70% of businesses depend. 

That said, when you have the best in the business by your side, it becomes easier to tackle challenges and unforeseen incidents to keep your customer satisfaction scores intact. 

Now, let’s talk about which technical support outsourcing companies are going the extra mile to stay on the top in the year 2024 and why you can rely on them. 

1. HiredSupport

HiredSupport is an outstanding technical support company that emerged in the market around 2010. Being a frontrunner in the outsourcing arena this company serves diverse businesses all around the globe.

Whether you are running a SaaS company or a good old brick-and-mortar establishment, HiredSupport offers real-time, cost-efficient customized solutions that show commendable results. 

Here are just a few reasons why HiredSupport rocks:

  • Having catered to over 125 global clients, we understand the intricacies of unique businesses across multiple industries.
  • We handle a whopping 7,000 customer interactions daily, with a remarkable 40% average revenue boost for our clients. 
  • While more and more technical support outsourcing companies are incorporating AI to deal with clients firsthand even on a smaller scale, we consider human interaction to be the real deal.
  • In cases where scalability is required, we provide versatile technical support services from professional SaaS support and live chat agents to expert voice support, etc. customized for businesses of all sizes.

Special Features:

  • Whether it is eCommerce management, SaaS customer support, or just plain old cold outreach, HiredSupport only onboards qualified, tech-savvy agents to tackle it all with finesse.
  • We are committed to not settling for anything less than the best, something you can see for yourself by signing up for our 7-day free trial
  • We offer pricing plans for small, medium, and large businesses to ensure top-notch support accessibility to everyone.
  • In a world where “good enough” is not enough, HiredSupport’s technical support services are a game-changer and it shows – we aren’t the ones claiming that – our clients are. 
  • Our work environment is a stress-free zone where our employees bring their best game every single day. 

Highlights:

Average Review Rating: 5.0

Average Referal Rating: 5.0

CSAT: 93%

Average hourly rate: < $25 / hr

2. BigOutsource

Big Outsource is a Philippine-based startup-turned-outsourcing powerhouse that kicked off its journey in 2014.

With a mission to simplify business operations and maximize efficiency, this company handles everything right from the heart of Manila.

BigOutsource is from one of the big leagues as it has clients spanning North America, the UK, Australia, and even the Asia Pacific.  

With a diverse portfolio of over 50 clients, from start-ups to multinational giants, BigSource is a considerable choice for your technical support outsourcing needs. Let’s take a look at what it brings to the table. 

Special Features:

  • From digital touch-based mobile gadgets to streaming services, Big Outsource covers the entire spectrum of technical support needs that are fast, reliable, and efficient.
  • They offer a workforce fluent in the most spoken languages ensuring the highest customer satisfaction. 
  • This company has smart processes in place that increase first-time resolution and reduce customer handling times. 

Highlights:

Average Review Rating: 5.0

Average Referal Rating: 5.0

Average hourly rate: < $25 / hr

Minimum Project Size: $10,000+

3. LimTC

LimTC was created to form a diverse team that challenges stereotypes in the Ukrainian outsourcing market.

This company operates globally bringing together talent and potential from all parts of the world. 

LimTC’s core strength lies in its creative problem-solving skills & its ability to align everything with technical expertise – be it personnel, data, or business cultures. 

If you are a small to medium-sized business, this company can help you boost your performance, and here’s I think why:

Special Features:

  • From solving usage problems to specialized product support, their technical support services fit most business needs.
  • They craft customized programs and processes to reach your business goals with substantial cost savings.
  • With quality metrics and performance tracking systems in place, your brand value prospers. 
  • Their 24/7 availability ensures clear and transparent communications. 

Highlights:

Average Review Rating: 5.0

Average Referal Rating: 5.0

Revenue Delivered to Clients: $3 000 000+

Satisfied Clients: 98%

Support Tickets Resolved: 100 000+

Minimum Project Size: $5,000+

4. UnityCommunications 

UnityCommunications is another great pick for outsourcing technical support as this INC5000 company has centers in the US, Philippines, and Costa Rica.

They specialize in serving global startups, SMBs, and medium businesses with responsive, knowledgeable, and affordable managed IT services, and that too with cost-effective solutions. 

With over 10 years of experience, UnityCommunications offers IT support specialists in software development, systems administration, and cloud computing, from tier 1-3 omnichannel technical support to VoIP phone system sales, their services cover all aspects of IT support.

Here’s a little more on their primary features:

Special Features:

  • Thanks to their expert IT specialists, they have a proven track record serving various industries with successful results. 
  • You get to experience hassle-free, cost-effective, on-demand tech support, bypassing work ticket bureaucracy.
  • Flexible IT support that proactively identifies and resolves issues, network security, troubleshooting, and disaster recovery replacing in-house teams. 
  • 24/7 Help Desk Support, and security and maintenance protocols that eliminate vulnerabilities, enhancing overall security compliance.  

Highlights:

Average Review Rating: 4.9

Average Referal Rating: 4.9

Minimum Project Size: $1,000+

Average hourly rate: < $25 / hr

5. SupportYourApp

Since its inception in 2010, SupportYourApp has been making waves in tech support outsourcing services.

Hailing from the vibrant tech hub of Kyiv, Ukraine, this company has blossomed into a global force with hubs scattered worldwide. 

Having worked with 250+ global companies, including giants like MasterCard, G2A, and MacPaw, this company also possesses ISO certifications and is armed with PCI DSS Level 1 security.

Special Features:

  • You get a dynamic customer support strategy as their technical support team integrates with the existing in-house squad. 
  • 24/7 availability to support a global audience along with fluency in 55 languages. 
  • Regular KPI statistics tracking, with implementation of the latest hardware and software solutions.
  • SuportYouApp offers customized pricing based on your unique needs.

Highlights:

Average Review Rating: 4.9

Average Referal Rating: 5.0

Minimum Project Size: $1,000+

Average hourly rate: < $25 / hr

6. Helpware

Established in 2015, Helpware takes a contemporary spin on outsourcing by fostering incredible cultures in each location.

With offices spread across California, Colorado, Kentucky, Ukraine, the Philippines, Germany, and Mexico, Helpware boasts a global scale, making it even more desirable. 

Their strength lies in creating custom teams and processes for industry leaders, startups, and modern enterprises.

Furthermore, as a people’s company, their work environment promotes a positive outcome from every employee. 

Special Features:

  • They craft amazing customer experiences, ensuring that each interaction reflects the essence of a particular brand.
  • Their advanced digital integrations offer the best outcomes for technical support outsourcing. 
  • Their technical support teams are pros at enhancing customer experiences and addressing technical glitches with precision. 
  • From complex tasks to brand growth, Helpware stands by high-growth, new economy, market-disrupting, and technology companies at every step.

Highlights:

Average Review Rating: 4.8

Average Referal Rating: 4.9

Minimum Project Size: $5,000+

CX leader awards: 26+

CSAT: 90%+

Looking for the right outsourcing partner? Review these Top 10 Call Center Outsourcing Companies In 2024

7. RemoteCoworker

Ever since its existence in 2007, Remote CoWorker has been loaded with a team of experts who know how to deliver the best results.

With its headquartered in Silicon Valley, this company aims at offloading time-consuming tasks, allowing businesses to focus on their essential operations. 

RemoteCoWorker is recognized as a top-tier BPO that’s also a proud recipient of prestigious awards, including the Clutch Award and Invoiced PCI Badge. Let’s dive a little deeper into their technical support outsourcing services. 

Special Features:

  • Remote CoWorker offers end-to-end IT solutions, from troubleshooting software glitches to implementing robust cybersecurity measures.
  • They offer cutting-edge tools to monitor systems, swiftly identifying potential issues before they escalate to minimize downtime.
  • You get tailored solutions to your particular business needs.
  • 24/7 technical assistance & regular performance analysis to ensure continuous improvements.

Highlights:

Average Review Rating: 4.8

Average Referal Rating: 4.8

Minimum Project Size: $1,000+

8. Boldr

Boldr was founded with a mission to foster growth and connections for teams, clients, and communities.

Since its inception, Boldr has exemplified a people-focused ethos, investing in team members’ long-term careers and the communities they call home. 

Operating globally from offices in the US, Mexico, Philippines, South Africa, and Canada, Boldr’s expansion continues. Its unique blend of purpose-driven practices and global presence positions it to be a leading force in technical support outsourcing 

Special Features:

  • Align their teams with your goals and values, and you get to access global talent for a customized technology team.
  • Expert consulting that develops a custom IT strategy tailored to your needs.
  • They can program and enable the development of custom mobile apps, and set up websites through managed hosting along with utilization of cloud options for enhanced scalability.
  • Boldr offers tailored solutions and understands and adopts your internal tools and processes.

Highlights:

Average Review Rating: 4.8

Average Referal Rating: 5.0

Minimum Project Size: $1,000+

Unsure about your technical support needs? Talk to an expert

9. SixElevenBPO

Next on my list is Six Eleven BPO, a pioneering Davao-based contact center with a steadfast commitment to delivering top-notch services in Sales, Marketing, and Customer Support. 

With a robust 15-year presence in the call center and BPO space, boasting over 3000 seats, Six Eleven has a proven track record of success. 

The company’s unique approach revolves around elevating client satisfaction, focusing on productivity, flexibility, and operational excellence.

When it comes to technical support outsourcing, let’s take a look at what they have to offer that helps them take the lead.

Special Features:

  • This company can augment existing teams while aligning with your main goals and values.
  • Their technical support outsourcing services offer creative solutions for long-term collaboration. 
  • SixEleven provides expert consulting for technological reforms. 
  • They provide web design & development solutions, mobile app development services along IT & network support assistance.

Highlights:

Average Review Rating: 4.8

Average Referal Rating: 5.0

Minimum Project Size: $1,000+

10. Fusion 

Founded on a mission of excellence, Fusion stands as one of the fastest-growing providers of business process management and global customer experience solutions.

Fusion has its headquarters across India, the Philippines, Thailand, and other global locations. 

Serving over 250 clients globally, including prestigious award recognitions, Fusion boasts a workforce of 14,000+ professionals.

Their commitment to quality is underscored by AI and machine learning solutions.

With an impressive array of certifications and a history of accolades, this company is headed to be one of the best in technical support outsourcing in 2024.

Special Features:

  • Fusion, with over 30+ years of experience, offers efficient and reliable 24/7 technical support outsourcing solutions, ensuring customer satisfaction and loyalty in a rapidly evolving technological landscape.
  • Their dedicated team of trained agents and engineers provides a broad spectrum of services, including helpdesk outsourcing, desktop and laptop support, platform and application support, and network support.
  • They offer a multilingual and multichannel approach, and fast issue resolution times while addressing network, data security, and connectivity-related issues.

Highlights:

Average Review Rating: 4.6

Average Referal Rating: 4.8

Minimum Project Size: $10,000+

Global Clients: 250+

Takeaway 

It won’t be wrong to say that technical support outsourcing is crucial for any business looking for perfect customer interactions and growth.

However, given the tough competition, it can be difficult to find the right fit. My list of top 10 tech support outsourcing companies in 2024 has providers that stand out for their innovative solutions and commitment to client success.

Moreover, these industry leaders not only offer a diverse range of services but also prioritize human interaction, ensuring a personalized approach to technical challenges.

Among these outstanding competitors, HiredSupport prides itself on its technical support outsourcing services that elevate businesses with a phenomenal 40% revenue boost and a stress-free, human-centric approach.

Our years of experience, aided by technological advancements, followed by a resilient clientele is proof of just that. Let us prove it to you with a 7-day free trial

FAQs

Technical support outsourcing involves a business contracting an external service provider to manage its technical support operations, such as customer service, IT assistance, or software troubleshooting.

Technical support is not the same as BPO (Business Process Outsourcing). While both involve outsourcing, technical support focuses specifically on IT and technical assistance, whereas BPO encompasses a broader range of services including customer service, HR, accounting, and more.

A technical support company specializes in providing technical assistance and IT support services. These can include hardware and software troubleshooting, network management, and help desk services, catering to both individual consumers and businesses.

A classic example of outsourcing is a company hiring an external call center in another country to handle its customer service operations. This arrangement allows the company to reduce costs and focus on core business activities.

Level 3 technical support refers to the highest and most advanced level of technical support, often involving expert technicians or engineers. These professionals handle complex and technical issues that lower levels (Level 1 and 2) are unable to resolve.

Nasar Khan

Khan is the head of digital marketing at HiredSupport. He believes in creating helpful content for his visitors through his first-hand expertise in the BPO industry. His LinkedIn can be found here.

Related Posts

D

Thinking About Outsourcing?

Get a 24/7 support team that will increase your customer satisfaction, decrease response time, and increase your ROI.