Table of Contents
No matter what type of business you run, when it comes to succeeding & growing, customer interaction is a massive tool you can leverage to turn things around. One of the foolproof ways to do that is outsourcing contact center services.
Now these services are not the same as what you typically get with call centers and BPOs because it’s a whole new way of doing things in terms of customer engagement & customer satisfaction.
Think of it as a supercharged call center that is more flexible, and handles various ways customers reach out such as live chat, email support, voice support, etc, and not just phone calls. A chameleon of sorts that supports your business by changing to meet the requirements of your growing company.
Picking the right contact center is the same as choosing a wand at Ollivanders, it has to be perfect for your unique needs or else you’re just a catastrophe waiting to happen, regardless of your potential.
Considering your success relies on partnering with the best contact center outsourcing companies, I have carefully sought the finest and most dependable providers for your guaranteed success in 2024.
1. HiredSupport
Average Review Rating: 5
Average Referral Rating: 5
Founded: 2010
Global Clients: 125+
The first on my list is HiredSupport, for its exceptional contact center services. This company was founded around 2010 and quickly established itself as a frontrunner on the outsourcing front.
With a global reach, HiredSupport caters to diverse businesses, offering real-time, cost-efficient solutions for SaaS companies, brick-and-mortar establishments, and whatnot.
As a leading contact center service provider powered by CX experts, HiredSupport is your all-in-one 24/7 go-to solution for handling live chat, email, tickets, voice, back-office processing, transcription, data entry, and more.
Furthermore, HiredSupport’s commitment to improving customer satisfaction has garnered multiple industry recognitions, including being featured on SmartAffiliateHub and ranking among the Top 25 BPOs in Pakistan.
Partnering up with such talent means joining a winning team that not only cuts costs by 70% but consistently delivers quality. Now let’s take a closer look at what it brings to the table.
Benefits of Outsourcing HiredSupport Contact Center Services
- HiredSupport’s hand-picked agents for email teams ensure quick responses, accurate periodic reviews, and increased customer happiness.
- You can elevate sales and customer satisfaction with our experienced chat agents, achieving up to 70% cost savings.
- HiredSupport excels in handling inbound and outbound calls with neutral English accents, offering cost-effective phone support without compromising quality.
- Comprehensive support for your eCommerce business and Amazon store operations along with accurate and efficient data entry services customized to your business needs.
- Responsive and knowledgeable agents for efficient help desk support, and targeted lead generation services.
- Transparency & efficiency in virtual assistance tasks that cut operational costs and promote business growth.
- With HiredSupport’s ability to handle almost 7000 daily customer interactions with 40% average revenue growth, and 93% CSAT score they are the ideal partners for growing companies.
- With a healthy & happy work environment, HiredSupport offers flexibility in scalability with real-time cost-efficient solutions.
2. LinkSolution
Average Review Rating: 5
Average Referral Rating: 5
Founded: 2008
Happy Customers: 150+
LinkSolution contributes a wealth of expertise and strategic alliances that can help businesses grow better. With industry giants like Ford and Volvo as their clients, this company is a trusted runner-up.
LinkSolution offers customized contact center services, IT Support, Software Development, and IT Consulting services to integrate into your business, ensuring a unique experience.
From personalized contact center solutions to comprehensive support and AI services, LinkSolution is a worthy contender.
Benefits of Outsourcing LinkSolution Contact Center Services:
- LinkSolution’s team undergoes continuous customer-centric training to ensure top-notch service delivery.
- They can access instant insights with real-time analytics, empowering data-driven decision-making.
- They offer easy scalability and a proactive approach to problem-solving.
- Personalized monitoring and tracking metrics to provide insights for continuous improvement.
- Integration of advanced AI for efficient solutions & better interactions through diverse channels.
3. Wow24-7
Average Review Rating: 4.8
Average Referral Rating: 4.8
Founded Year: 2016
Languages Offered: 16
Service Timezones: 33
WOW24-7 is a commendable contact center outsourcing company that is revolutionizing customer and technical support for Europe and US-based E-commerce and Tech enterprises.
Since its advent in 2016, WOW24-7 has reshaped the industry landscape, liberating customer and technical support executives from the burdens of hiring, onboarding, and training with an unwavering focus on consistent CSAT excellence.
With a clientele spanning 20+ countries, WOW24-7 boasts a remarkable 96%+ CSAT, 0 security breaches, and up to 60% budget savings.
This company specializes in E-commerce, Travel, SaaS, and IoT in North America and Europe and prides itself on having an easy-going work environment.
Benefits of Outsourcing WOW24-7 Contact Center Services
- WOW24-7 provides 24/7 omnichannel support, tailored to clients’ workflows, software, and data security standards for operations in American and European zones.
- You can choose between shared teams for quick startup and triage services or dedicated teams for extensive customer demands and in-depth product knowledge.
- WOW24-7 actively monitors and improves 20+ KPIs, including first response time, resolution rate, and interactions to resolutions, ensuring transparency and accountability.
- This company is committed to data safety, as it adheres to strict GDPR, SOC2, ISO/IEC 27001, ISO9001, HIPAA, and PCI DSS standards for clients’ confidential and secure information.
- Ranked #6 among call center companies, WOW24-7 appears on lists like “Top 50+ Call Centers Agencies” and “10 Largest Contact Center Companies Worldwide.
4. SureCall
Average Review Rating: 4.8
Average Referral Rating: 4.8
Founded: 1982
SureCall is your ticket to easy, tech-driven success as it offers you a world where innovative technology and smart design meet to simplify your life.
With cutting-edge tech and creativity, and 27/7 availability, SureCall is a multiple award-winner that is born out of a commitment to excellence.
This company offers business process optimization globally to both SMEs and large corporations. With a purpose-driven approach. SureCall goes beyond being just a contact center, providing front-end and back-office solutions across applications.
Benefits of Outsourcing SureCall Contact Center Services
- SureCall guarantees 24/7 customer support, advanced technology integration, and personalized service, providing unparalleled benefits for contact center services.
- This company excels in managing technical services, sales, and more across various channels.
- They integrate apps, social media, and real-time communication for a streamlined customer experience.
- SureCall’s 24/7 BPO services optimize technical and customer support, allowing clients to focus on their core strengths.
- Using VOIP, AI, and more, SureCall enhances customer interactions and offers convenience.
- They offer personalized solutions and a vision to empower and ensure client satisfaction.
Need technical support assistance? Review these Top 10 Technical Support Outsourcing Companies In 2024
5. Peak Support
Average Review Rating: 4.8
Average Referral Rating: 4.9
Founded Year: 2015
Peak Support is an up-and-coming contact center outsourcing services provider for high-growth companies. Offering a diverse range of services, including customer support, sales operations, and business process outsourcing, Peak Support operates globally from strategic locations in the Philippines, U.S., and LATAM. With an exceptional company culture and people at the center of their services, Peak Support has a 97% CSAT score that makes it the real deal.
Peak Support is trusted by the Ministry of Supply, Public Rec, and BloomNation. They’ve also been praised as a fantastic workplace and recognized as one of America’s best private companies by Inc. 5000.
Moreover, the 2022 ICMI Global Contact Center Best Outsourcing award is just the cherry on top, making Peak Support a desirable outsourcing service provider.
Now let’s dig deeper and discover why this company has the potential to be one of the top picks in 2024.
Benefits of Outsourcing Peak Support Contact Center Services
- Peak Support forges exceptional customer and technical support teams, elevating your brand and outshining rivals.
- Leveraging extensive experience in high-tech support, they assure enduring customer satisfaction.
- A global footprint and translation technology empower them to cover any language you need.
- The integration of AI solutions at Peak Support amplifies customer connections, maintaining a crucial human touch.
6. Helpware
Average Review Rating: 4.8
Average Referral Rating: 4.9
CX leader awards: 26+
CSAT: 90%+
Helpware is an outstanding contact center outsourcing company founded in 2015. With a mission to redefine outsourcing through unparalleled employee treatment and a commitment to building exceptional cultures across its global locations, this company has been making its mark diligently.
With offices spanning California to the Philippines, Helpware specializes in crafting customized teams in customer service and back office, catering to industry-leading startups and enterprises alike.
Their impressive client roster includes DoorDash, Google, and Cisco, reflecting their evolution from startup-centric solutions to expansive enterprise collaborations.
Benefits of Outsourcing Helpware Contact Center Services
- Combining global reach with local expertise to tailor teams and processes, this company operates in 10 strategic locations worldwide,
- Helpware is globally recognized as a top BPO company, it has earned numerous accolades, including a spot on the Inc. 5000 list, highlighting its commitment to excellence and innovation.
- Helpware provides customer support across channels, including phone, chat, and email support, order processing, and more, offering an integrated business process outsourcing solution to drive brand loyalty.
- Offering inbound and outbound call center services, multilingual support, technical support, and outsourced IT support, Helpware ensures a transformative digital customer experience.
- Helpware’s CX approach integrates cutting-edge technology with empathetic, passionate teams, adding a human touch to interactions.
Looking for the right outsourcing partner? Review these Top 10 Call Center Outsourcing Companies In 2024
7. SimplyContact
Average Review Rating: 4.8
Average Referral Rating: 4.8
Project Handled: 100+
Simply Contact is another great customer support outsourcing company since its establishment in 2013. This company is dedicated to simplifying customer service for global brands.
It’s a multilingual, KPI-driven contact center that has an unwavering commitment to quality, enabling clients to slash costs by an impressive 70%, all while elevating service standards.
It has some renowned client names like WizzAir, Metro Cash & Carry, and Yves Rocher along with noteworthy recognitions like ISO 27001, ISO 27701, and PCI DSS certifications. That’s not all, SimplyContact is proud to have accolades such as the Titan – Best Customer Service Provider 2023 and Gold Winner for Best Crisis Management Approach.
Benefits of Outsourcing SimplyContact Center Services
- With professional support in 18+ languages, this company ensures a global and inclusive customer experience.
- They also streamline support services for startups and enterprises, reducing costs by up to 70% while maintaining premium service quality.
- SimplyContact outsources outbound calls and lead generation to increase sales and marketing efficiency.
- From front-office to back-office support, data entry to verification, this company optimizes business processes, allowing clients to focus on large-scale goals.
- With a proven track record in Fintech, Media and entertainment, healthcare, travel and airlines, E-commerce, and SaaS support, they can customize solutions to meet your unique needs.
- SimplyContact also boasts a 110% increase in sales conversion rate, handling 6000 calls per day, and achieving a remarkable 95% customer satisfaction rate.
8. Apex Call Centers
Average Review Rating: 4.4
Average Referral Rating: 4.4
Global Awards: 10+
Strategic Locations: 6+
APEX Call Center has been a beacon in the outsourcing realm since its establishment in 2017. With a commitment to exceeding expectations, their team of customer support specialists offers a range of innovative services, from inbound and outbound calling to 24/7 customer support. APEX takes pride in its global reach, strategically positioning over 6 locations in the US, Mexico, and the Philippines, fostering partnerships built on expertise and trust.
This ISO 9001-2015 certified and award-winning company prioritizes customer satisfaction, providing tailored BPO services to numerous satisfied clients, including major global brands.
Let’s take a look at why they’re one of the top contenders for contact center outsourcing services in 2024.
Benefits of Outsourcing APEX Contact Center Services
- APEX ensures efficient & professional handling of high call volumes, providing prompt responses that enhance overall customer experience.
- This company’s reliable call-answering services create a consistent front for organizations, building trust with customers.
- APEX places exceptional customer service as a top priority, enhancing satisfaction and loyalty with each interaction.
- APEX’s email response management allows businesses to focus on core operations.
- Offers business solutions to align with customer preferences, ensuring a convenient purchasing experience and client retention.
- APEX also embraces growing communication channels with live chat services improving real-time interactions.
9. ModSquad
Average Review Rating: 4.5
Average Referral Rating: 4.5
Languages Offered: 54
Service Timezones: 38
Established in 2007, ModSquad is an award-winning company that has been known to provide exceptional customer experience (CX) for the past 15 years.
Along with content moderation, trust and safety, community management, and social media assistance, their customer support services include chat support, email support, order processing & taking & phone support services
ModSquad has a unique approach to not being confined to cubicles and embracing remote work to maintain a global network of skilled Mods (that’s what they call their employees).
Benefits of Outsourcing ModSquad’s Contact Center Services
- ModSquad builds a quantitative model tailored to the client’s CX challenges that can be monitored and adjusted accordingly.
- From strategies and tactics to scheduling and workflows, you get customization on everything.
- They meet your demands whether you’re facing rapid growth, unexpected lulls, or unforeseen challenges, without compromising control.
- They offer budget-friendly services while elevating audience satisfaction and operational efficiency.
- They’re compliant with SOC2 Type 2, HIPAA, and PCI-DSS.
10. RemoteCoworker
Average Review Rating: 4.8
Average Referral Rating: 4.8
PCI DSS Validated
Remote CoWorker has been providing award-winning services since 2007. Born from a desire to redefine outsourcing, this company blends blue-chip expertise with boutique roots, ensuring extensive experience is its most valuable asset.
This company specializes in assembling top-notch 24/7 virtual professionals tailored to elevate various business projects. Their diverse array of services, ranging from virtual assistants to customer support and admin outsourcing, reflects not just hard work but a commitment to working smart.
Read More: Top 10 Business Process Outsourcing (BPO) Companies
Benefits of Outsourcing RemoteCoworker Contact Center Services
- Remote Coworker’s virtual professionals excel in technical support, sales & billing optimization, bookkeeping, and marketing, serving as invaluable assets for your business growth.
- This company is globally recognized, securing top positions in industry rankings, such as #2 on VAA’s top-rated VA companies and #1 on Guru99’s list of Virtual Assistant Companies.
- You can get contact center outsourcing services from customer success to email, phone, inbound and outbound call support, multilingual support, and chat.
- They have industry giants like Amazon, Google, and Cisco as their clients.
- Remote CoWorker offers flexible outsourcing solutions, saving costs and simplifying the hiring process through the online marketplace.
Unsure about your contact center needs? Talk to an expert!
Conclusion
With all hands on deck, the power to elevate customer engagement and satisfaction lies in choosing the right contact center outsourcing partner. As we explore the cream of the crop for 2024, we see that the competition is fierce, with industry giants showcasing their prowess & advanced approaches.
Each contender on my carefully crafted list brings unique strengths, whether it’s innovative solutions, global reach, or a commitment to exceptional customer experiences. Each of these companies offers a specialized approach, making them formidable choices for businesses seeking diverse and tailored outsourcing services in 2024.
That said, HiredSupport isn’t just a player, it’s the expert. With a decade of excellence and a commitment to innovation, HiredSupport brings a unique mix of efficiency and transparency. Its carefully chosen agents, global reach, and strong focus on customer satisfaction make it the unmatched pick for businesses aiming high. If you have any doubts, let us prove it to you with a 7-day free trial.
Outsource Your Customer Support Now
FAQs
What is contact center outsourcing?
Contact center outsourcing involves hiring a third-party service provider to manage customer service operations, including handling calls, emails, and other forms of communication with customers. This allows companies to focus on their core business activities while outsourcing the management of customer interactions.
What are the benefits of outsourcing a contact center?
The main benefits include cost savings, access to specialized expertise and technology, scalability, and the ability to offer round-the-clock customer support. Outsourcing can also help in managing large volumes of customer interactions more efficiently.
How do I choose the right contact center outsourcing partner?
When selecting an outsourcing partner, consider factors like the provider’s experience in your industry, their technology and infrastructure, language capabilities, track record of customer satisfaction, and their approach to training and quality assurance. It’s also important to evaluate their pricing structure and ensure it aligns with your budget.
Can outsourcing affect customer experience?
Yes, it can. If done correctly, outsourcing can enhance customer experience by providing professional, efficient, and round-the-clock service.
However, if not managed well, it can lead to issues like communication barriers, lack of brand understanding, and reduced service quality.
How is data security managed in contact center outsourcing?
Reputable outsourcing partners have strict data security protocols in place, including compliance with international data protection regulations like GDPR.
They typically use secure technology and infrastructure to protect sensitive information and provide regular training to their staff on data security. It’s important to discuss and understand their data security measures before entering into an agreement.
