Problem
European based virtual currency company needed a team to manage their website and it’s sales 24×7 who could do live chat and order verification by phone.
Solution
We assigned 6 agents who would maintain operations on the website. This included live chat agents who would handle concurrent customers and also do delivery. 2 agents per 8 hour shift.
Results
Sales went up 46% before our support was implemented. Client was able to scale the business by having an affordable team to do the ordering and delivery process.
Detailed Results: HiredSupport still remains the core team for this client. They count on us to handle all customers via live chat and phone verify orders over $50. They use a custom back-end that we were able to adapt to and have sales incoming and customers happy. Live chats are answered instantly and orders are delivered within 5 minutes or less with 24 hours a day team on the campaign. Client relies on us totally to be run the ship on this website!
