What if the agent does not know the answer?

Our agents go through 2 weeks of training and try to understand your product as much as possible. However, during the first 24-48 hours of chats we are able to put together a list of popular questions that we get asked often. We will build responses that go with them and during that process ask you for answers we may not have.


Thinking about outsourcing?
Contact us for a free quote.

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