What is a Virtual Customer Service Representative (CSR)
Learn what are virtual customer service representatives (CSRs) and what they do.
March 13, 2024 Read more
Customer Satisfaction, Customer Service
HiredSupport Blog
Learn more about customer support outsourcing with our detailed guides and reports.
February 10, 2026
What is Data Annotation [Everything You Need to Know]
Even if you have a basic understanding of Machine Learning and Artificial Intelligence, you know that it involves learning from datasets and categorizing data. But have you ever wondered how…
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Blog Posts
Customer Satisfaction, Customer Service
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)
FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a…
March 13, 2024 Read more
Call center, Contact Center, Email Support, Glossary
Inbound vs. Outbound Calls: Everything You Need to Know
Inbound vs. outbound calls are key to growing your business. Inbound calls let you connect with customers who…
March 11, 2024 Read more
Call center, Customer Satisfaction, Customer Service
Customer Service Outsourcing Pricing: A Comprehensive Guide
Learn more about customer service outsourcing pricing in this detailed pricing guide. Know what you’re paying for to…
February 27, 2024 Read more
Call center, Contact Center, Customer Satisfaction, Customer Service
7 Best Answering Services for Small Businesses in 2024
Discover the top 7 answering services for small businesses in 2024, designed to enhance your business's customer satisfaction…
February 19, 2024 Read more
eCommerce, Outsourcing
Outsourcing Shopify Customer Service: Everything You Need to Know [2024]
Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn’t just great…
February 15, 2024 Read more
Guides
Page Builders vs. WordPress: Which is Better?
What is the difference between page builders and WordPress? Page builders are tools or plugins designed to…
February 4, 2024 Read more
Contact Center, Outsourcing
Top 10 Contact Center Outsourcing Companies In 2024
Table of Contents No matter what type of business you run, when it comes to succeeding & growing,…
December 27, 2023 Read more
Outsourcing
Top 10 Technical Support Outsourcing Companies in 2024
Table of Contents Ever wonder how business giants juggle a sea of customers without ever having to hit…
December 15, 2023 Read more