As a leading customer support outsourcing company, we’ve tested loads of help desk software and compiled this list based on what we’ve learned.
Here’s our list of the top nine help desk software packages that every company can benefit from. Keep reading to learn more about each one!
What Are Help Desk Softwares?
If you are looking for help desk software, you might already know that a helpdesk is an essential part of any customer service department. It’s used to receive inbound calls and requests related to technical issues, so it can be quite useful if you want to turn your company into a professional one.
If you are not sure what helpdesk software is and how it works, don’t worry. Read on to find out more about the benefits of a good helpdesk system.
Many companies use different solutions for their help desks.
Although you can use a phone or a tablet, some customer service software works exclusively through PCs. This might be important for those of you who are looking for helpdesk software for laptops. You’ll need to find out if that’s something you want and can afford to make an informed choice.
Once you have a few choices in mind, compare features and prices on different platforms. You’ll need to consider your budget and determine what features are most important to you, so you can get helpdesk software that meets your needs.
1) FreshDesk – a complete help desk solution
Freshdesk is a complete software-as-a-service (SaaS) solution that lets you solve customer queries from anywhere, at any time. With Freshdesk’s easy-to-use interface, you can take care of all your customers’ needs and improve service delivery while reducing costs. Save time and increase productivity with features such as real-time monitoring of tickets, full social media integration, and mobile solutions.
Freshdesk features include real-time monitoring of tickets, full social media integration, and mobile solutions. Freshdesk is also integrated with Google Apps, Salesforce, SAP, and other applications. With advanced workflow capabilities, you can easily customize workflows for every agent or team member. You can also monitor your customer satisfaction and receive instant alerts when there are problems on your website. The reporting dashboard offers customizable widgets to make sure that you always know what’s happening with all your customers and tickets.
The easiest way to get started with Freshdesk is by signing up for a free 14-day trial. This will give you access to all features and let you start your setup process. No credit card information is required during your trial, so sign up today! If you don’t want to deal with any more problems in your customer service, consider trying out Freshdesk today!
2) Zendesk – a leading customer service and support platform
Zendesk is a leading customer service software. If you’re looking for a helpdesk solution that is reliable, easy to use, and cost-effective, Zendesk may be a good fit for your business. This software gives you detailed information about your customers and their interactions with your brand. It also offers robust tools for support agents to manage every aspect of their work, from technical inquiries to customer care.
While Zendesk isn’t free, it offers one of the most affordable plans on our list. Plans start at $19/month for small teams and businesses with between 1 and 5 users. Larger businesses can receive a special offer of $10/month per user, while enterprise-level businesses pay as little as $5/user/month.
You can also choose from two plans for enterprise-level businesses: a $100/month plan, which comes with 24/7 phone support and dedicated account managers, or a $600/month plan, which includes all of these features as well as unlimited agents. Zendesk offers a free 14-day trial period to give you time to decide if it’s right for your business.
If you’re looking for a simple to use ticketing system with basic features, Zendesk is an excellent choice. The company is one of the most popular providers in its field, providing help desks that are easy to use and navigate.
3) Insightly – get full control over your customer data
Insightly is a customer relationship management (CRM) software that focuses on small businesses and freelancers. The best part about Insightly is how you can integrate with many other tools such as Freshbooks, Google Drive, Dropbox, and Zendesk for your helpdesk. Insightly helps you stay organized and manage customers’ contacts, quotes, orders, and tasks from within their website or mobile app. It allows you to define different sales stages and assign employees to them, which makes collaboration much easier as well.
In addition to that, it also lets you assign tasks and notes to your team members. It’s available for all major desktop and mobile platforms so you can use it on any device of your choice.
It comes with a free 14-day trial so you can try it out before buying. They offer 2 packages, one priced at $12/user per month and another for $29/user per month.
4) Salesforce Help Desk – customer support with CRM
If you’re looking for all-in-one help desk software, there are a few options. Zendesk and Salesforce Service Cloud provide solutions that are both robust and feature-rich. But if you decide to go with Salesforce Service Cloud, your customer support can be tied into a CRM, which helps manage recurring customers and email templates. Other features include reports and analytics (including service level reporting), advanced case management, automatic escalations, and social media integration.
Salesforce has been a leader in customer relationship management software for years, and its popular platform is one of our top picks for enterprise helpdesk solutions. Salesforce’s robust solution has a strong reputation for its solid service-desk application, which offers ticket tracking and SLA reporting among other great features. Plus, with integration to Salesforce CRM, it’s easy to pull all client data into a single application.
The helpdesk application is simple to set up and customize, so you can get it up and running in no time. With a few clicks, you can configure your email alerts based on different support triggers (ex: if customer service receives more than five emails within an hour) to ensure your team stays organized and on-task. Plus, it’s easy to manage tickets through drag-and-drop functionality and assign tickets to specific members of your team.
Salesforce’s platform also integrates with a host of third-party integrations, including popular tools like Zendesk and Intercom. This integration allows you to manage all customer interactions in one place. Plus, because it’s entirely cloud-based, your helpdesk software is accessible anytime and anywhere.
5) Deskpro – an online live chat helpdesk for businesses
Deskpro is cloud-based helpdesk software that allows users to receive customer requests via live chat, emails, and phone calls. The software comes with different packages and pricing models, including Pay as you grow and Pay per agent. Deskpro is among our top picks for the best helpdesk software. Sign up with Deskpro now to create your helpdesk solution!
Deskpro provides great helpdesk solutions for all kinds of businesses, from small online shops to large e-commerce companies. The software has a lot of key features including live chat, smart email responses, proactive customer support, automatic problem escalation, and many more. It also allows agents to use powerful business applications such as Google Drive and Docs within their helpdesk system, so they don’t have to leave Deskpro at any time.
Overall, Deskpro is among our top picks for the best helpdesk software. It is a robust solution designed for businesses of all sizes and with various needs. Not only does it support live chat, but also email and phone inquiries. Furthermore, it features powerful workflow management tools that will allow your team to take care of customer issues efficiently. It also allows agents to use Google Apps directly within their helpdesk system, so they don’t have to leave Deskpro at any time.
6) Zoho Desk – reinvent the way you manage customers
Zoho Desk is more than just helpdesk software. With Zoho Desk, you can manage all your customer inquiries and requests, as well as automate your office tasks through a single cloud-based application. This solution helps you keep track of all your contacts in one centralized database, so you’ll never lose track of an important e-mail again.
But don’t just take our word for it. Check out reviews of Zoho Desk and see what others have to say about its innovative customer service platform. Some highlights include Zoho Desk is an excellent addition to any business, large or small, and Zoho is a quality product with outstanding support.
As you can see, Zoho Desk is not only an excellent helpdesk software solution, but it also offers many other benefits that can make your business run more smoothly. If you want to learn more about how Zoho Desk could benefit your business, check out their website today. There, you’ll find a wealth of information about its features and capabilities as well as pricing and customer reviews.
7) Teambox Online Help Desk Software- more than just customer support.
Customers are a company’s most important asset. To offer them outstanding service, it’s vital to support them with help desk software that can manage requests and support tickets. So how do you choose between so many options? Teambox is one of the best helpdesk software products out there because it’s built for more than just ticket management- it also provides task automation and powerful analytics to monitor customer satisfaction.
If you’re interested in helping customers at every stage of their interaction with your company, you should check out Teambox Online Help Desk Software. It manages customer requests, regardless of whether they’re related to a support ticket or not. The task automation features will help make your team more efficient and provide better customer service, and its built-in analytics will help you see which customers need more attention.
If you’re looking for a Help Desk solution, Tender Support Center should be on your list. It’s built to be easy-to-use and scalable, so it can grow with your company as it grows. Tender Support Center is also cloud-based, meaning you don’t have to worry about IT issues like security and downtime affecting your service. Everything runs seamlessly in real-time so users can troubleshoot quickly, which ultimately keeps things running smoothly.
Tender Support Center also offers comprehensive, end-to-end IT service management. Users can manage and distribute tasks to team members. Tasks can be prioritized, scheduled, and managed all in one place.
Tender Support Center also has a robust knowledge base for easy access to information. You can even customize your articles, which are automatically saved and made available when you need them. Plus, there’s an integrated forum so users can ask questions and get responses from a community of peers and experts within your company.
9) Helprace– minimalistic helpdesk solution, perfect for startups
Helprace is easy-to-use helpdesk software that keeps your entire team on one page. It offers unlimited email support, auto-ticket creation, and a knowledge base to boost response times while keeping your customers happy. Because it’s simple and affordable, Helprace can be set up in just a few minutes. With its flexible pricing options, you only pay for what you need so no setup fees or long term contracts.
Helprace is designed for startup teams, but it can also be great for smaller businesses with fewer customers. This way, you don’t have to worry about overspending on features or services you don’t need at that time. You simply have a steady growth plan without any upfront costs. Whether you are just getting started with your helpdesk software or looking to switch platforms, give Helprace a try today!
Helprace offers users features that aren’t even offered by other helpdesk software packages at a more expensive price point. A few of these features include: Free user support for customers, ability to accept feedback and suggestions from customers, full-featured ticket system, unlimited email support on all plans, robust data tracking features and more.
In conclusion, for any small business (or even a large one) it’s critical to have great helpdesk software to assist in providing customer support. Here are 9 of what we feel are some of the best helpdesk software that provides excellent customer support. There’s no best answer here – but these 9 definitely should be on your list of reviews to research further. Good luck!
There’s a lot to consider in finding helpdesk software. From the ease of use, reliability, and scalability – there are many variables that go into a purchase decision. We’ve highlighted 9 great options (in no particular order) as good places to start when researching for your next software solution for helpdesk support
Although we’ve covered a lot of ground here, there’s no doubt that helpdesk software can be a bit of a complex purchase decision. Thankfully, you now have 9 options to consider as you start your research and evaluation. We hope that our analysis helps make your decision easier!