Customer Satisfaction

9 Best Help Desk Software in 2024
March 19, 2024
9 Best Help Desk Software of 2024 That You Should Know About

As a leading customer support outsourcing company, we’ve tested loads of help desk software and compiled this list based on what we’ve learned. Recently, I had conversations with my co-workers, customer support representatives, and managers to understand which software they

Answering Services for Small Businesses
February 19, 2024
7 Best Answering Services for Small Businesses in 2024

Want to make your customers come back for more? Better service?  High-quality products?  Amazing marketing? You can do all 3, but if your business offers a bad customer experience, you’ll lose out on a lot of customers. Imagine you're on

How to Outsource Customer Support and Live Chat
March 13, 2024
How to Outsource Customer Support & Live Chat in 2024

Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new

Ecommerce processes, shipping & customer support
March 21, 2024
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)

When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment).  And when it

Artificial Intelligence Call Centers Detailed Guide
March 20, 2024
Can Artificial Intelligence (AI) Call Center Replace Human Agents?

Artificial intelligence call center is a method to answer customers’ complaints with the help of generative (LLM) models (such as ChatGPT or Gemini).  We are living in the age of artificial intelligence. It swept across all the industries, reshaped the

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after multiple bad experiences, even if they love the company or its product, whereas 17% will do the same after a single bad experience. Similarly,

Top 6 Customer Support FAQ Designs that Improves Revenue
March 13, 2024
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)

FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a customer may ask, and users may navigate through this section to get the answers for their queries. Let me explain what I

A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that helps the businesses by solving all the questions asked by the customers remotely. They mostly use email, online chats, phone calls or any other

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all interactions a customer has with a business throughout their journey. It's not just about the quality of the product or service, but also the

Customer Service Outsourcing- A Comprehensive Pricing Guide
February 27, 2024
Customer Service Outsourcing Pricing: A Comprehensive Guide

When you think about outsourcing customer service, it's like finding the right partner for a crucial part of your business. It's about balancing the scales – getting the most out of what you pay while making sure your customers are

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a luxury but a necessity.With the advent of new technologies and the shift in customer expectations, businesses must adapt and evolve to meet the demands

A chat support agent smiling at the camera, banner image of future of customer service blog
May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations

Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and quick and effective solutions in the future of customer service. Many also care about a company's social responsibility. Companies should see these changes as

Animated image of couples fighting to depict a conflict.
August 16, 2023
20 Proven Customer Service Conflict Resolution Tips

Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer complaints and reducing tension between the customer and the company through different means to improve customer satisfaction. It can be frustrating to work with a

Multichannel support vs omnichannel support
July 11, 2023
10 Key Differences Between Good and Great Customer Service

Did you know that any organization can boost its revenue by 10-15% simply by enhancing its customer experience (CX)? Just as there's a difference between living up to expectations and exceeding them, there's a difference between good and great customer

Featured image for a blog titled "How to Deal with Difficult Customers"
June 9, 2023
How to Deal With Difficult Customers – Tips and Examples

Customer service has evolved into a crucial aspect of any business, capable of making or breaking customer loyalty. As much as 96% of customers worldwide say customer service is an important factor in their choice of loyalty to a brand.

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect


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