Customer Satisfaction

Animated image of couples fighting to depict a conflict.
August 16, 2023
20 Proven Customer Service Conflict Resolution Tips

Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer complaints and reducing tension between the customer and the company through different means to improve customer satisfaction. It can be frustrating to work with a

Multichannel support vs omnichannel support
July 11, 2023
10 Key Differences Between Good and Great Customer Service

Did you know that any organization can boost its revenue by 10-15% simply by enhancing its customer experience (CX)? Just as there's a difference between living up to expectations and exceeding them, there's a difference between good and great customer

Featured image for a blog titled "How to Deal with Difficult Customers"
June 9, 2023
How to Deal With Difficult Customers – Tips and Examples

Customer service has evolved into a crucial aspect of any business, capable of making or breaking customer loyalty. As much as 96% of customers worldwide say customer service is an important factor in their choice of loyalty to a brand.

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a luxury but a necessity.With the advent of new technologies and the shift in customer expectations, businesses must adapt and evolve to meet the demands

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all interactions a customer has with a business throughout their journey. It's not just about the quality of the product or service, but also the

A chat support agent smiling at the camera, banner image of future of customer service blog
May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations

Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and quick and effective solutions in the future of customer service. Many also care about a company's social responsibility. Companies should see these changes as

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after multiple bad experiences, even if they love the company or its product, whereas 17% will do the same after a single bad experience. Similarly,

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect

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