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Ecommerce processes & mistakes depiction
June 16, 2022
Ecommerce Customer Service: Common Mistakes and How to Avoid Them

Creating and maintaining an exceptional eCommerce customer service experience takes time, effort, and commitment. Unfortunately, many store owners make common mistakes that alienate their customers and end up costing them valuable revenue. Here are some of the most common mistakes

Email Campaigns boost
June 16, 2022
How to Maximize the Performance of Your Email Campaigns

To know how to maximize the performance of your email campaigns, you first need to understand what contributes to the success of email campaigns. The three most important factors of an email campaign’s success are list quality, subject line, and

Chat bots controlled
June 16, 2022
The Great Chatbot Debate: Do Consumers Really Want Them?

Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. But does this really make sense from the consumer’s point of view? Some experts think

A man covering his ears depicting ignorance
June 16, 2022
The cost of customer neglect: How businesses lose out by ignoring their customers

Your customers are just that — customers. That means they pay you to provide them with your product or service, but it doesn’t necessarily mean that they will be loyal to you forever if you don’t give them something worth

Live chat conversion ratios
June 16, 2022
The Impact of Live Chat on Conversion Ratios

Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if

A person working on customer experience
June 16, 2022
The Top 5 Things You Need to Know About CX

Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a

A person showing KPIs in graph
May 8, 2022
How To Ensure Your Live Chat KPIs Are Accurate

Ensuring Your Live Chat KPIs Are Accurate A live chat KPI, or key performance indicator, is an indication of the health of your live chat system’s performance. If you have no idea what that means, don’t worry! This article will

A team discussing workflows
May 8, 2022
How to Streamline Your Customer Service Workflow

Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your

A person showing productivity by having a lot of tasks
May 8, 2022
How to Outsource Live Chat Operators for Maximum Productivity

Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat

Ecommerce processes, shipping & customer support
May 8, 2022
How to Outsource Ecommerce Customer Service?

Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most

Reasons to outsource customer support
May 8, 2022
10 Reasons to Outsource Customer Support

Customer Support Outsourcing Reasons Before you decide to outsource your customer support team, it’s important to be aware of the advantages and disadvantages that outsourcing can have on your business. Some businesses choose to outsource their customer support because they

Relationship between customer service and revenue
May 8, 2022
The Relationship between Customer Service and Revenue

Revenue And Customer Service Relationship Too often, business owners put customer service on the back burner as they build their company to focus on increasing revenue. But although this may be effective in the short term, putting money before your

Different chat greetings in English
May 7, 2022
The Top 10 Chat Greetings

You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,

Customer experience and reviews
May 7, 2022
What is Customer Experience and Why It Matters

Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up

Finding an outsourcing agency
May 7, 2022
How to Find an Outsourcing Agency

Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,

CSAT score & customer ratings
May 7, 2022
A Guide To Improving Your CSAT Score

Improve Your Customer Satisfaction Score Through This Guide Customer satisfaction scores, also known as CSAT scores, are important because they allow you to figure out how happy your customers are with your service or product. CSAT scores can be used

February 14, 2022
9 Best Help desk Softwares

If you are looking to find the best help desk software reviews, you’ve come to the right place! We’ve done extensive research and testing of our own, and we’re ready to pass on what we’ve learned. Here’s our list of

February 10, 2022
The 10 Best Live Chat Software Reviews

A live chat software helps to automate customer support and conversions. Research suggests that live chat provides the highest conversion rates when compared to other online marketing tactics, including email, search engine optimization, social media marketing, and pay-per-click advertising. But

February 6, 2022
Outsourcing Customer Service and Support Services in 2022

Looking to save some time and money? If you’re an entrepreneur, there are plenty of things you need to focus on that don’t relate to your business, so hiring someone to help can not only free up your time but

Shopify store management and profitability
February 6, 2022
How to Make Your Shopify Store Profitable

Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable. Building your Shopify store will take time and patience, but with the right strategy you can have an extremely profitable store that brings in

Amazon Store Management & Customer Support
February 6, 2022
Steps to Become an Amazon Store Manager

The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront, making sure it’s

December 11, 2021
HiredSupport is a leading customer support outsourcing provider on Clutch

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources teams are massively overworked and under resourced. This is due to the responsibilities of HR such as recruitment, employee relations, benefits, and payroll. If

November 21, 2021
The Benefits of Outsourcing Your HR Department To A Professional Company

Outsourcing your HR Department As a business owner, you may not have the time or resources to manage your human capital. You might find that you are stretched too thin or overwhelmed with HR tasks. Fortunately, there are alternatives to

November 21, 2021
The Benefits of Chat Support: How Chatbots Will Revolutionize Customer Service

The Future of Customer Service: Chatbots Customer service is always evolving. With the introduction of chatbots, customer service has reached a whole new level. Chatbots are software programs that are designed to have interactive conversations with humans over the internet.

A person with a magnifier in data trends graph.
November 19, 2021
Customer Service Trends: How To Keep Up With New Tech, Communication Methods

Trends of Customer Service To Keep Up With Customer service has changed. The days are over of just answering the phone, taking orders, and providing technical support. Customers want quick responses, effective solutions to their problems, and personal relationships with

October 10, 2021
The 10 Qualities of Great Leaders That Make Them The Best

The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in progress. With these qualities, leaders can do a lot more for their team members. Leadership qualities are not something that people have innately. They

October 10, 2021
How to outsource customer support? A simple guide for entrepreneurs.

What is outsourcing and how does it work? Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first

October 10, 2021
How to Hire Customer Support: The Nuts and Bolts of Hiring the Right People

Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many

October 9, 2021
Why Outsourcing Real Estate Is a Great Idea: How to Save Time and Money

The housing market is a complicated place. Especially if you're not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the

Effective customer support strategy for business.
September 22, 2021
How to Create an Effective Customer Support Strategy for Your Business

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer

How to start a business : steps to launch your business.
September 14, 2021
How to Start a Business: Steps to Take Before You Launch

Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for

BPOs : Business Process Outsourcing.
September 12, 2021
The Complete Guide to BPOs and How They are Disrupting the Outsourcing Market for Businesses

Let's start with what exactly business process outsourcing is. Business process outsourcing or BPO for short is simply about an organization giving another firm the task of completing business transactions that are usually done internally by employees of the business.

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect

Hire live chat agents.
September 8, 2021
Hire Live Chat Agents: The Best Way To Get More Customers

Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make

Digital marketing with speaker and emojis exploding.
September 6, 2021
How Digital Marketing Has Changed Everything: The New Rules of Brand Engagement

Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of marketing available to brands today. Here, are some tips for how to use digital marketing to promote your brand and engage your customers. What

Outsourcing for accountants.
September 4, 2021
Outsourcing Accounting Services: 5 Important Reasons To Outsource Your Tax Preparing

Outsourcing for Accountants Tax season is coming up again, and many people are turning to outsourcing for assistance. This can seem overwhelming at first, but there are plenty of reasons why it’s a good idea. Here are five important reasons

eCommerce shopping cart with laptop.
August 31, 2021
10 Ways to Improve Your Ecommerce Business: From Design To Shipping

eCommerce: A 4 Trillion Dollar Economy The e-commerce industry is booming. According to an article by Fortune, the online retail industry is expected to reach $4 trillion in sales this year. With the increasing success of eCommerce businesses, many companies

Ladder going upward in the sky.
August 27, 2021
How To Succeed in Your Small Business: The Secret Sauce for Success

Starting your own small business is a challenge. Not only do you need to figure out how to establish your brand and create a competitive product, but you also need to build an audience and find the right marketing channels.

Why people don't buy. Not buying credit and debit cards. Prohibited debit and credit cards. Not valid debit and credit cards. But allowed debit and credit cards.
August 24, 2021
6 Common Reasons Why People Don’t Buy

Why don't people buy? If you want to succeed in business, it is important that you understand this. There are many reasons why a potential customer will decide not to buy from you. Sometimes it is because they are unaware

Inbound calls.
August 16, 2021
Inbound Calls: What They Are, And Why You Should Care

Inbound Calls Inbound calls are a form of telemarketing or cold calling in which a company places a call to potential customers. Inbound calls are designed to make it easier for companies to get their messages out, and have the

Car dealership leads generation.
August 2, 2021
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There

You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish

Inbound Call Center Service Illustration
July 31, 2021
How Inbound Call Center Services Will Improve Your Business

You have the best product in the world. You offer quick and efficient customer service. But, if potential customers can't easily reach you, your business will struggle to grow. It doesn't matter how good your products are, or how hard

Virtual assistant working
July 28, 2021
What are Virtual Assistants? The Ultimate Beginner’s Guide

What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants

Inbound calls and two ladies
July 23, 2021
15 Ways to Increase Inbound Calls: Boost Your Sales With These Tips

Getting new inbound calls is one of the best ways to grow your business. More calls mean more customers, and more customers mean more revenue. But how do you get those calls? With a lot of hard work and persistence.

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