Inbound Calls: What They Are, And Why You Should Care

Inbound calls.

Inbound Calls

Inbound calls are a form of telemarketing or cold calling in which a company places a call to potential customers. Inbound calls are designed to make it easier for companies to get their messages out, and have the customer initiate the contact. The goal of this type of call is two-fold: (1) reach as many prospects as possible, and (2) provide valuable information to those prospects so that they will respond back. Inbound calls are especially important if you’re trying to market your products or services via a telephone. Here’s what you need to know about incoming calls!

What are inbound calls?

Inbound calls are a form of telemarketing or cold calling in which a company places a call to potential customers. Incoming calls are designed to make it easier for companies to get their messages out, and have the customer initiate the contact. The most common form of inbound calls comes in two forms: Computer-to-person calls (C2P): These calls are generated by one company’s computer, but are then routed through another company’s call center for a response. : These calls are generated by one company’s computer but are then routed through another company’s call center for a response. Self-service dialing: These calls are placed by the customer through the service provider’s customer service portal (sometimes called a “phone tree”). How are incoming calls different than outbound calls?

Why does a company use inbound calls?

The main reason that a company uses inbound calls is to reach as many prospects as possible, particularly with your particular product or service. If your company sells goods, for example, your calls will naturally be targeted towards people who you think might be interested in purchasing the goods or services that your company is offering. In addition to reaching as many prospects as possible, an incoming call is also an effective way to collect valuable information from prospects so that you can either eliminate prospects who may not be the best fit or send them your way because you feel that they have the potential to make a good decision.

When should you use inbound calls?

If your products or services are short on relevant information for your prospects, it’s time to reach out to them through an incoming call. Many companies still aren’t aware that most prospective customers prefer inbound calls. In fact, even if you’re a B2B company, the majority of buyers will prefer to talk to someone, not receive information. A study conducted in 2015 by GetResponse found that 72 percent of users polled said they preferred inbound calls versus outbound calls. It’s imperative that companies understand this fact if they want to receive a high volume of quality incoming leads. How to place an inbound call All you need to place an inbound call is a company’s name and the phone number of the customer.

How much do calls cost to create?

Inbound call recording can be considered one of the more expensive types of communication. Depending on the number of inbound calls your company makes per month, this may be true. The major costs are telephone line rental, routing, and voice mail. But there are other expenses as well. Are incoming calls the most effective types of communication? Incoming calls provide your prospect with the opportunity to interact with your organization directly, where there are fewer objections. If you are a member of a professional association or a trade association, you can often invite your prospects to an event, or to participate in a webinar or trade show. These events are much more effective at reaching out and converting your prospects.

Conclusion

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