Perfect customer experience
A remote team that feels in-house
Our service allows you to confidently scale your business while we handle any and all volume. We don’t mind complex work and stubborn customers.
We're a 
top 3 outsourcing customer service company on Clutch
top 3 outsourcing customer service company on 
Clutch
Outsource your
customer support
to the experts.
Outsource customer service like live chat, tickets, emails,
and voice calls to the eCommerce and SaaS experts.
TRUSTED BY MORE THAN 100+ COMPANIES AROUND THE WORLD
OUTSOURCE YOUR LIVE CHAT AGENTS
Live chart outsourcing experts.
You're in good hands.
Answer quickly
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Email
And Tickets
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DEDICATED CALL CENTER
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Data
Entry
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Answer quickly
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Email
And Tickets
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DEDICATED CALL CENTER
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Data
Entry
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Your next and last outsourcing team
Hire a support team that will beat your current team
You set the bar, and we’ll beat it. If your current team isn’t delivering, we’ll gladly help you reach your KPIs and CSAT with a team that can deliver and grow at any scale.
Perfect customer experience
A remote team that feels in-house
Our service allows you to confidently scale your business while we handle any and all volume. We don’t mind complex work and stubborn customers.
Your next and last outsourcing team
Hire a support team that will beat your current team
You set the bar, and we’ll beat it. If your current team isn’t delivering, we’ll gladly help you reach your KPIs and CSAT with a team that can deliver and grow at any scale.
How It Works
Outsourcing your customer service
has never been this easy.
Define Your Needs
Submit a contact form and give us some information about your company needs.
More About Our Process
Get A Quote
In as little as one email or call, we can get you a competitive quote for our services.
More About Our Process
Approve Proposal
Your team approves our plan and we go over the formalities before getting started.
More About Our Process
Assign Agents
We match your campaign with the best available agents that we think are a fit for your brand.
More About Our Process
Agent Training
Training with the assigned agents to learn your business. Takes as little as a few days to 3 weeks.
More About Our Process
Go Live!
After successful training, we go live. We stay in contact with your team and do ongoing QA.
More About Our Process
Over 100+ businesses and startups trust us as their outsourcing support service provider
135+
Global Clients
9000+
Customer Interactions Per Day
95%
Customer Satisfaction Score
ABOUT US
Client Spotlight: HealthyStuff
Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between.
Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24×7.
About us
Leading Support As A Service Provider.
Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back office processing, and everything in between.
Our app went viral and HiredSupport helped us scale our operations by handling all of our customer support 24x7.
Have any questions for us?
Dont’t hesitate to contact us.
We Integrate Seamlessly
We have experience with all the major softwares to
help craft the perfect support team.
Want to learn more about how we can connect to your systems? Chat with sales
CUSTOMER SERVICE OUTSOURCING EXPERTS
We can handle any task in any industry.
We've seen it all.
Live chat
Email And
Support Tickets
Dedicated call
center
Data
Entry
Virtual
Assistants
Social Media Management
Back Office
Administration
Answering
Services
eCommerce
and Retail
SaaS
Shopify
Support
Amazon Seller
Management
Notable clients
E-commerce
Marketplace
“The quality of HiredSupport agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.”
Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design.
SaaS
Fitness
“We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without HiredSupport help.”
Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020.
Tech
“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + HiredSupport delivers fast resolutions for all of our customers.”
Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms.
Sample experience
HELPWARE SERVICES
Transformative Digital Customer Experience
Inbound & Outbound Call Center
Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.
Customer Success
Dedicated customer success teams to maintain healthy relationships, fight churn, improve NPS, and upsell.
Multilingual Support
Dedicated teams provide support in over 25 different languages for our customers around the globe.
Technical Support
Our technical support teams enhance customer experience with a focus on first pass resolution to any technical problem. Our custom teams support businesses and consumers according to client service level agreements and security requirements.
Chat Support
Our chat support teams allow your customers to engage with you any time, from any device to resolve any issues. Our custom teams drive higher customer satisfaction, deliver significant cost savings, provide business continuity, and assist live agents to improve the customer experience.
Email Support
Our email support teams establish good communication with customers focused on building trust. Our custom teams are trained in effective written communication to enable an enhanced customer experience.
Outsourced IT Support
Our IT support teams are focused on serving modern companies worldwide. Our custom teams allow you to reduce your operating expenses while accelerating growth and scale. We prioritize data protection and solving even your most complex technology challenges.
Telephone Answering Services
Our answering service teams provide support by managing tasks such as receiving messages, reviewing and managing requests, handling orders, scheduling appointments, and supporting existing teams. We customize a team of trained staff on any front office services you need.
OUR ONBOARDING PROCESS
Get started as soon as this week
1
Define your needs
Let us know about your needs, current customer support operations, and current support volume and we’ll put together the perfect team.
2
Get a quote
In as little as one email or call, we can generate a quote for you and your team to evaluate. This will be all-inclusive, there is nothing more to pay.
3
Approve quote
Your team approves the quote. Start date for the first training session is locked in and the best available agents are assigned for onboarding.
4
Onboarding
Meeting with our operations manager, supervisor, and assigned agents to learn the day-to-day work. We’ll ask questions, you can too.
5
Training
We become masters of your business. Agents will train for 2-7 days on average. Complex SaaS can take anywhere from 14-28 days of training.
6
Go live!
After we’ve completed the training, we go live handling your customer service. Continuous internal QA makes sure we’re on top of our game daily.
We're The #1 Outsourcing Team!
We’ve been recognized across various industry directories and publications. We’re still here working hard 24/7 for businesses around the world.
