BPO Customer Service: The New Wave in Business Outsourcing
Imagine being a master chef, but instead of creating culinary masterpieces, you're stuck peeling potatoes all day. Ridiculous, isn't it? That's precisely how businesses often lose sight of their core competencies, spending too much time on operational tasks like customer
10 Proven Ways to Improve Internal Customer Service
While most organizations emphasize the importance of good external customer service, the importance of internal customer service often goes unnoticed. Internal customer service refers to the interactions and services between the different departments of a company. When there are interdepartmental
The Ultimate Guide to Lead Generation Success + Tips
Key Takeaways A lead is a person who shows interest in a company’s product or service. There are four types of leads: hot, warm, cold, and executive. Lead generation is the process of attracting and nurturing prospects to convert them
In-house vs Outsourced Customer Support: Cost-Benefit Analysis
There's a common misconception among the business community that an in-house customer support department performs better than an outsourced one. That's not true. Nor is it true that outsourced customer service will outshine an in-house team ten out of ten
Contact Center vs Call Center: Why is it Important in 2023?
Are you undecided about hiring a contact center or a call center for your business? So are a lot of others like you! For many, it is difficult to properly address the contact center vs call center debate. People are
The Complete Guide to SaaS Customer Support and Success
First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved the way for online platforms that
Customer Neglect: How Businesses Lose Out by Ignoring Customers
In plain words, when a customer is actively ignored by people who work at the business they're trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide
How to Outsource Ecommerce Customer Service?
Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most
How to Start a Business: Steps to Take Before You Launch
Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for
9 Tips to Make Outbound Calls Successful and Convert
Outbound calls are one of the most effective methods of prospecting. However, they can be tricky to execute well. Prospecting calls can be stressful, and you might find it difficult to stay on script. Here are some tips that will
Inbound Calls: What They Are and Why You Should Care
In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There
You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish
The Best Ways to Get Professional Social Media Chat Support
Social media is an extremely powerful tool to grow your business. It has the power to get you in front of millions of people and allow you to start conversations with them. But what do you do when there's a
10 Proven Ways to Get More Automotive Leads
If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve come to the right place. You know how difficult it can be to find new leads. Fortunately, there are many ways to generate automotive
The Complete Guide to eCommerce Support: What You Need to Know to Get Started
How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If you want to enter this space, you need a strong knowledge base of how to provide customer support for online stores. You’ve got an
How to Outsource Customer Service? A Simple Guide For Entrepreneurs
What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first
10 Proven Strategies to Become a Successful Live Chat Agent
Table of Contents In the rapidly evolving digital world, the role of a live chat agent has become more pivotal than ever. These agents not only represent the business but also drive customer satisfaction and business growth. Studies have shown
How to outsource your customer support and live chat
Thinking about outsourcing your customer support or live chat? Want to know how it works here at HiredSupport? We can provide numerous services such as live chat support, email and ticket support, full call center services, general customer support, order