Guides

Two customer support service representatives smile at each other
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved the way for online platforms that

February 4, 2024
Page Builders vs. WordPress: Which is Better?

  What is the difference between page builders and WordPress? Page builders are tools or plugins designed to create and customize web pages visually, often used within the WordPress ecosystem. WordPress, on the other hand, is a content management system

December 3, 2023
Call Center Outsourcing: How To Do It The Right Way

Table of Contents The satisfaction of knowing that your customers are getting the help they need, right when they need it cannot be undermined. However, when a business starts to grow, so do the customers and their queries. On a small

An image defining business process outsourcing (bpo) companies
July 27, 2023
BPO Customer Service: The New Wave in Business Outsourcing

Imagine being a master chef, but instead of creating culinary masterpieces, you're stuck peeling potatoes all day. Ridiculous, isn't it? That's precisely how businesses often lose sight of their core competencies, spending too much time on operational tasks like customer

E-commerce traffic lights
June 22, 2021
The Complete Guide to eCommerce Support: What You Need to Know to Get Started

How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If you want to enter this space, you need a strong knowledge base of how to provide customer support for online stores. You’ve got an

June 17, 2021
How to Outsource Customer Service? A Simple Guide For Entrepreneurs

What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first

Customer service agent smiling
April 25, 2023
Contact Center vs Call Center: Why is it Important in 2023?

Are you undecided about hiring a contact center or a call center for your business? So are a lot of others like you! For many, it is difficult to properly address the contact center vs call center debate. People are

A cheerful customer support agent smiling while working, embodying positivity and readiness to assist.
June 16, 2023
In-house vs Outsourced Customer Support: Cost-Benefit Analysis

There's a common misconception among the business community that an in-house customer support department performs better than an outsourced one. That's not true. Nor is it true that outsourced customer service will outshine an in-house team ten out of ten

Blog image for blog titled "10 proven strategies to be a successful live chat agent"
June 4, 2021
10 Proven Strategies to Become a Successful Live Chat Agent

Table of Contents In the rapidly evolving digital world, the role of a live chat agent has become more pivotal than ever. These agents not only represent the business but also drive customer satisfaction and business growth. Studies have shown

A group of happy employees celebrating, depicting the joy of good internal customer service
July 14, 2023
10 Proven Ways to Improve Internal Customer Service

While most organizations emphasize the importance of good external customer service, the importance of internal customer service often goes unnoticed. Internal customer service refers to the interactions and services between the different departments of a company. When there are interdepartmental

Automotive car lead generation and dollars flowing out.
July 17, 2021
10 Proven Ways to Get More Automotive Leads

If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve come to the right place. You know how difficult it can be to find new leads. Fortunately, there are many ways to generate automotive

How to start a business : steps to launch your business.
September 14, 2021
How to Start a Business: Steps to Take Before You Launch

Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for

Image of a laptop with the words 'Lead Generation' prominently displayed on its screen, symbolizing the use of digital technology in generating business leads.
July 5, 2023
The Ultimate Guide to Lead Generation Success + Tips

Key Takeaways A lead is a person who shows interest in a company’s product or service. There are four types of leads: hot, warm, cold, and executive. Lead generation is the process of attracting and nurturing prospects to convert them

Outbound calling that convert prospects.
August 19, 2021
9 Tips to Make Outbound Calls Successful and Convert

Outbound calls are one of the most effective methods of prospecting. However, they can be tricky to execute well. Prospecting calls can be stressful, and you might find it difficult to stay on script. Here are some tips that will

August 16, 2021
Inbound Calls: What They Are and Why You Should Care

In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers

A man covering his ears depicting ignorance
June 16, 2022
Customer Neglect: How Businesses Lose Out by Ignoring Customers

In plain words, when a customer is actively ignored by people who work at the business they're trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide

Car dealership leads generation.
August 2, 2021
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There

You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish

Ecommerce processes, shipping & customer support
May 8, 2022
How to Outsource Ecommerce Customer Service?

Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you could end up spending thousands of dollars on an overseas call center, only to find out that you still have to handle the most

Social media post icons and laptop with mouse and headphones flowing
July 25, 2021
The Best Ways to Get Professional Social Media Chat Support

Social media is an extremely powerful tool to grow your business. It has the power to get you in front of millions of people and allow you to start conversations with them. But what do you do when there's a

D

Thinking About Outsourcing?

Get a 24/7 support team that will increase your customer satisfaction, decrease response time, and increase your ROI.