5 Tips From Experts on How to Fix Bad Customer Service
Table of Contents Are you looking to fix bad customer service that your business is suffering from? You aren't alone! In fact, the 2022 Global Consumer Trends report revealed that 62% of consumers worldwide believe companies should show more concern
20 Proven Customer Service Conflict Resolution Tips
Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer complaints and reducing tension between the customer and the company through different means to improve customer satisfaction. It can be frustrating to work with a
5 Ways How Customer Service Affects Sales With Stats
You're doing it wrong if you’re running a business and spending on marketing while ignoring customer service. It isn't too surprising to understand that the relationship between customer service and sales is direct. Good customer service leads to more sales, and
7 Key Principles of Active Listening in Customer Service
There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our daily life, the one our brain tunes out and ignores. It requires no effort, is involuntary, and is accidental. On the contrary, listening requires
What is Remote Customer Service? Comprehensive Guide 2023
By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is it vital in the modern world? In today's digital world, businesses must adapt to the changing dynamics of customer interaction. Remote customer service has
5 Reasons Why Patience is Important in Customer Service
Good things come to those who wait, patience is a virtue, slow and steady wins the race and all good things take time - all these proverbs prove why patience is essential. However, when it comes to customer service, its
Customer Service Trends: How To Keep Up With New Tech, Communication Methods
Trends of Customer Service To Keep Up With Customer service has changed. The days are over of just answering the phone, taking orders, and providing technical support. Customers want quick responses, effective solutions to their problems, and personal relationships with
How to Outsource Customer Support For Entrepreneurs
What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one
How to Hire Customer Support: The Nuts and Bolts of Hiring the Right People
Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many
Why Outsourcing Real Estate Is a Great Idea: How to Save Time and Money
The housing market is a complicated place. Especially if you're not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the