81% of customers feel valued if a chat box appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the
Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace. In fact, a survey revealed that 89% of businesses compete primarily on customer experience, giving a massive competitive edge to businesses that deliver exceptional
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