The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in progress. With these qualities, leaders can do a lot more for their team members. Leadership qualities are not something that people have innately. They
What is outsourcing and how does it work? Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first
Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many
The housing market is a complicated place. Especially if you're not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the
A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer
Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for
Let's start with what exactly business process outsourcing is. Business process outsourcing or BPO for short is simply about an organization giving another firm the task of completing business transactions that are usually done internally by employees of the business.
It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect
Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make
Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of marketing available to brands today. Here, are some tips for how to use digital marketing to promote your brand and engage your customers. What
Outsourcing for Accountants Tax season is coming up again, and many people are turning to outsourcing for assistance. This can seem overwhelming at first, but there are plenty of reasons why it’s a good idea. Here are five important reasons
eCommerce: A 4 Trillion Dollar Economy The e-commerce industry is booming. According to an article by Fortune, the online retail industry is expected to reach $4 trillion in sales this year. With the increasing success of eCommerce businesses, many companies
Starting your own small business is a challenge. Not only do you need to figure out how to establish your brand and create a competitive product, but you also need to build an audience and find the right marketing channels.
Inbound Calls Inbound calls are a form of telemarketing or cold calling in which a company places a call to potential customers. Inbound calls are designed to make it easier for companies to get their messages out, and have the
You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish
You have the best product in the world. You offer quick and efficient customer service. But, if potential customers can't easily reach you, your business will struggle to grow. It doesn't matter how good your products are, or how hard
What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants
Getting new inbound calls is one of the best ways to grow your business. More calls mean more customers, and more customers mean more revenue. But how do you get those calls? With a lot of hard work and persistence.