Outsource Your Customer Support to the Experts

Top Lead Generation Companies
June 10, 2024
Top Lead Generation Companies in June 2024

Let’s be honest: sales and marketing are the fuel of any business. Both of them drive revenue, and with money in hand, businesses can even sustain the uncertain times. However, with the growing digital competition, it’s becoming increasingly difficult to

Top Virtual Assistant Companies
June 13, 2024
Top Virtual Assistant Companies [Updated 2024]

In the post-pandemic era, businesses have slowly eased into the concept of virtual assistants. Think of them as a professional who assists your customers without the cost of hiring an in-house resource.  In numbers, hiring a customer support agent would

Virtual Assistants doing various tasks.
June 8, 2021
How To Hire A Virtual Assistant? 14 Questions To Ask

Why A Virtual Assistant Is The Perfect Business Partner For Your Online Business? Covid has become a source of boom for online businesses. We have seen support interactions delay just because the backlog was huge and the current support staff

Companies that Outsource Call Center Operations?
June 12, 2024
Multi-national Companies that Outsource Call Center Operations

An increasing number of businesses outsource customer support operations to call centers. In numbers, businesses can save up to 81.65% by choosing to outsource operations to call centers.  While making the decision to outsource, these companies compare the cost of

What Companies Are in the Consumer Services Field in California?
May 7, 2024
What Companies Are in the Consumer Services Field in California?

Consumer Service covers all the industries that directly serve the customers or consumers. In fact, consumer services is an umbrella with a lot of sub-categories that include retail, BPO, customer service, ecommerce and much more! So, instead of listing companies

Top Nearshore Outsourcing Companies
June 7, 2024
Top 10 Nearshore Outsourcing Companies in Jun 2024

When companies outsource their operations to agencies geographically close to their offices, it’s called nearshore outsourcing. By partnering with such a service provider, businesses can save up to 87% of their total costs. With the help of a nearshore outsourcing

20 Interesting Facts about Outsourcing
May 31, 2024
20 Interesting Facts about Outsourcing You Probably Didn’t Know

Since outsourcing has different categories, we decided to divide it into different sections and cover all the interesting facts about outsourcing under it. All of these stats show that there is a huge demand for outsourcing, and it's increasing every

Top BPO companies in Sri-Lanka
June 4, 2024
Top 10 BPO companies in Sri-Lanka [June 2024]

BPO stands for business process outsourcing and it's a process of outsourcing your operational needs like customer support, data entry or marketing to a third party.  As the wages in the developed countries (i.e., USA, UK) continue to rise high,

Top 10 BPO Companies in Australia
June 4, 2024
Top 10 BPO Companies in Australia [June 2024]

Simply put, Business Process Outsourcing (BPO) is  when a company delegates its internal tasks to a third-party vendor. This is done to help improve efficiency, but most importantly saves business costs that can be spent on its expansion projects.  It’s

Top Business Process Outsourcing Companies (BPO) in the USA
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies in the USA [June 2024]

Business Process Outsourcing (BPO) helps a business reduce its operational costs by delegating tasks to a third party. For example, instead of having a a full-time in-house customer support team, you outsource it to individuals with the relevant expertise. And

Top 10 Business Process outsourcing (BPO) Companies in 2024
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies [June 2024]

Business process outsourcing (BPO) is the process of outsourcing your business functions to a third party. It is an effective method to reduce cost and increase efficiency while running a business.  For example, as of January 1, 2024, the minimum

Top BPO Companies in South Africa
May 3, 2024
Top 10 BPO Companies in south Africa [June 2024]

Business Process Outsourcing (BPO) helps you differentiate from your competitors. Essentially, it means delegating tasks to third-party vendors for the purpose of saving costs. This process isn't restricted to just startups; enterprises also take advantage of this feat.  If your

Top BPO (Business Processing Outsourcing) Companies in the Philippines
June 4, 2024
Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines [June 2024]

BPO stands for the business process outsourcing and it’s a process of outsourcing your business operations to a third party. For example, the cost between hiring an in-house employee in the USA will be way more than the cost of

Top 10 Business Process Outsourcing Companies (BPO) in India
June 4, 2024
Top 10 Business Process Outsourcing (BPO) Companies in India [June 2024]

Business Process Outsourcing (BPO) is the process of outsourcing your business operations to a third party.  Business owners are always looking for opportunities to reduce the cost of their operations, and BPO gives them an opportunity to help achieve their

Top 10 Business Processing Companies (BPO) Companies in Malaysia
June 4, 2024
Top 10 Business Process Outsourcing Companies (BPO) Companies in Malaysia [June 2024]

Malaysia is becoming a leading choice for Business Process Outsourcing (BPO) as entrepreneurs are gradually shifting their operations to the regions that are cost-effective. In 2024, the average pay rate for a skilled worker in the USA is $28 per

10 Largest Call Center Companies in 2024
June 4, 2024
10 Largest Call Center Companies in 2024

Call centers play a vital role in bridging the gap between customers and brands alike. The larger the call center, the more impact it has on the business operations. In this blog, we will explore the largest call center companies

Top 10 Offshore Outsourcing Companies in 2024
June 4, 2024
Top 10 Offshore Outsourcing Companies in 2024

Offshore outsourcing is when businesses join hands with third-party vendors based outside their home country. Such companies can help you market your product/service at lower costs than an in-house team. For example, you can hire a customer support agent from

Top 10 Call Center Outsourcing Companies
February 14, 2024
Top 10 Call Center Outsourcing Companies [Updated 2024]

How do you skyrocket your business to new levels of success? It's all about smart moves, like outsourcing customer support to the right call center. But how do you choose the right call center outsourcing company?  Don’t worry. Here’s our

Top 10 Most Affordable Call Centers in 2024
May 23, 2024
Top 10 Affordable Call Centers in 2024

When it comes to the affordability of call centers, there’s no better solution than to outsource to a country with lesser wages. Compare the following rates: Cost of hiring a virtual assistant in the USA: $100,742 per annum Cost of

top back office outsourcing companies
May 21, 2024
Top 10 Back Office Outsourcing Companies in 2024

Running a business takes more than just passion. It requires something extra that sets you apart from your competition. A sustainable business is one that takes measures not only in the present but also keeping in mind the future.  You

Top 10 Telemarketing Companies
May 21, 2024
Top 10 Telemarketing Companies (Updated 2024)

According to ServiceBell, telemarketing has a close rate of 20%. The companies often make their marketing plan by taking outbound calls as a part of their larger marketing plan. Moreover, most of the companies consider outsourcing telemarketing given the task

Top 10 Technical Support Outsourcing Companies in 2024
May 22, 2024
Top 10 Technical Support Outsourcing Companies in 2024

You're about to discover the crème de la crème of tech support outsourcing companies. These industry leaders are not just solving problems; they're elevating businesses to new heights.  Ready to revolutionize your tech support?  Dive into our list of the

An image of computers on a long table, suggesting technical support.
November 30, 2023
Technical Support Outsourcing: Everything You Need to Know

Table of Contents If you look at the current economy and how expensive it is to hire an in-house team, the decision to outsource technical support is nothing less than a rollercoaster of contemplation, especially for companies aiming to streamline

Top 10 Help Desk Outsourcing Companies in 2024
May 15, 2024
Top 10 Help Desk Outsourcing Companies in 2024

Simply put, help desk outsourcing lies at the heart of your customer support operations. If operations are slow, with extended wait times, help desk outsourcing would make sense to implement.  If you hire a help desk support agent, it would

Top 10 Live Chat Support Outsourcing Companies
April 1, 2024
Top 10 Live Chat Support Outsourcing Companies (Updated 2024)

Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to HiredSupport. Further, these companies have years

What is Customer Service in BPO
July 27, 2023
What is Customer Service in BPO – Definition, Benefits, Future.

BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to a third-party instead of hiring an in-house team. When it comes to executing a task (i.e, marketing, sales, support), a business owner has two

Top 10 Data Entry Outsourcing Companies (2024)
May 6, 2024
Top 10 Data Entry Outsourcing Companies (2024)

It’s estimated that data entry outsourcing services would see a surge in market size. Its growth is expected to reach a CAGR of 6.01% between 2022 and 2027.  More and more businesses are choosing to outsource redundant tasks to third-party

Top 10 Data Annotation Companies
May 6, 2024
Top 10 Data Annotation Companies (Updated 2024)

Data annotation is the process of refining the data using the methodology of labelling or transcribing. It trains the AI models for the specific outcomes you want or predict. While it's perfectly okay to build AI models with your in-house

Top 10 Call Centers in Florida in 2024
May 13, 2024
Top 10 Call Centers in Florida in 2024

With almost 3,723 businesses, Florida alone almost contributes $4 billion in the telemarketing and call center industry. This figure is a huge number, and it shows the amount of call centers and agents available within Florida. If you are a

Top 10 Call Centers in the Philippines
May 17, 2024
Top 10 Call Centers in the Philippines

Having call center operations in the Philippines is the next big thing in 2024. Entrepreneurs seek to reduce costs while not compromising efficiency. The country has about 700 call centers with 1.3 million customer support agents ready to pick up

Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)
May 17, 2024
Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)

The impact of globalization has made businesses reach more clients globally. You think of a business idea, launch a website, list your product/service, and it has the potential to reach globally. It isn’t just limited to technology, but has gone

What is Offshore Outsourcing? A Business Guide to Help you Grow
May 16, 2024
What is Offshore Outsourcing – Definition & Benefits

Simply put, offshore outsourcing is the process of outsourcing your core business activities or projects to other countries, hence the name offshore outsourcing. From small medium businesses to large enterprises, all companies take advantage of offshoring because it helps them

Top 10 IT Support Companies for Small Business
May 16, 2024
Top 10 IT Support Companies for Small Business

Fun Fact: An estimated 90% of companies choose to outsource their IT services. Think of them as an extension of your existing team, but one that’s available around the clock. If your in-house employee needs help with installation or their

How to Outsource Customer Support in 8 Simple Steps
May 15, 2024
How to Outsource Customer Support in 8 Simple Steps

With labor wages continuing to get high in the developed countries, outsourcing is expected to achieve a market volume of 0.49 trillion dollars by 2029.  You can measure the intensity of the market that by the end of 2023, HiredSupport

What are the 7 Communication Styles?
May 9, 2024
What are the 7 Communication Styles [Updated 2024]

Ever since humans existed on the earth, communication has been the center of our social life. It helps us to express our emotions, thoughts and feelings for each other. Hundreds of languages, thousands of accents and millions of dialects, but

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2024

Customer service outsourcing helps business owners to save the labor cost and increase the efficiency in the processes. In fact, many companies now tries to maintain a balance between their outsourcing and in-house teams. In fact, at HiredSupport, I have

Top 10 Live Chat Support Outsourcing Companies
May 6, 2024
Top 10 Live Chat Support Outsourcing Companies

Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to the HiredSupport. Furthermore, such companies have

December 27, 2023
Top 10 Contact Center Outsourcing Companies In 2024

Table of Contents No matter what type of business you run, when it comes to succeeding & growing, customer interaction is a massive tool you can leverage to turn things around. One of the foolproof ways to do that is

How to Outsource Customer Support and Live Chat
March 13, 2024
How to Outsource Customer Support & Live Chat in 2024

Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new

How to Fix Poor Customer Service
March 19, 2024
How to Fix Poor Customer Service: 5 Simple Steps

Is customer service something that your business struggles with? You aren’t alone. The 2022 Global Consumer Trends report revealed that 62% of consumers worldwide believe companies should show more concern for them, while 63% feel that businesses need to actively

Outsourcing Shopify Customer Service
February 15, 2024
Outsourcing Shopify Customer Service: Everything You Need to Know [2024]

Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't just great products but AMAZING customer service. Imagine if every customer felt heard, understood, and valued.  Keeping up with emails, chats, and calls feels

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources teams are massively overworked and under resourced. This is due to the responsibilities of HR such as recruitment, employee relations, benefits, and payroll. If

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

October 10, 2021
How to Outsource Customer Support For Entrepreneurs

What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of

June 17, 2021
How to Outsource Customer Service? A Simple Guide For Entrepreneurs

What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first

December 15, 2023
Top 10 Technical Support Outsourcing Companies in 2024

Table of Contents Ever wonder how business giants juggle a sea of customers without ever having to hit the brakes? Or how do they manage to keep their customers so satisfied? It’s a given that when your customer base is booming,

Facebook ads and messsenger support interactions.
July 12, 2021
Maximize Conversions: Outsource Facebook Ads to Boost Sales

Facebook's potential advertising reach is 2.08 billion people, and the largest demographic of Facebook users (48.8%) is between 25 and 44, according to Hootsuite. These statistics reveal the massive potential of advertising on Facebook. However, my experience as a digital

how to be an amazon store manager
February 6, 2022
Steps to Become an Amazon Store Manager

Table of Contents The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront,

The Ultimate Guide to Customer Support Outsourcing 2023
March 7, 2023
The Ultimate Guide to Customer Support Outsourcing 2023

81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the customer

April 13, 2023
24/7 Customer Service: Not Just a Luxury in 2023

You're doing business wrong if, in 2023, you don't consider the odd routines of your potential customers. It isn't the 90s, when it was early to bed and early to rise. Today, consumers can look for a product or a

A cheerful customer support agent smiling while working, embodying positivity and readiness to assist.
June 16, 2023
In-house vs Outsourced Customer Support: Cost-Benefit Analysis

There's a common misconception among the business community that an in-house customer support department performs better than an outsourced one. That's not true. Nor is it true that outsourced customer service will outshine an in-house team ten out of ten

An animation showing email and other social media icons.
June 23, 2023
Email Customer Service Outsourcing With Expert Agents

Email Customer Service Outsourcing Outsource your email support to our expert agents and get started at affordable rates within a week. Outsource Email Support Now Free Quote What is Email OutsourcingEmail outsourcing is the process of outsourcing your email customer

Customer support representative laughing at the camera
May 8, 2022
10 Eye-Opening Reasons to Outsource Customer Support

In an eye-opening study, Deloitte discovered that 57% of businesses globally have benefited from outsourcing at least one aspect of their operations, with customer support often leading the charge. This statistic shows the changing landscape of the corporate sector. It

Customer interacting with the Facebook messenger.
March 24, 2020
Outsource Your Facebook Messenger Ad Interactions To Us!

Facebook Ads now allow you to direct a potential client directly to your messenger where you can interact with them and offer them direct communication with your business. This is a great way to get the conversation going with a

Customer support agents working towards improving satisfaction ratios.
March 24, 2020
24×7 Customer Support improves customer satisfaction

Customer Support can define a good business from a great business. Are you available 24×7 to answer your potential customer’s questions? If not, you may be missing sales. By not offering live support 24×7, you cut off those customers who might

A virtual assistant working towards outsourced tasks.
March 24, 2020
Outsource your day to day tasks with Virtual Employees

Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re doing something right. The next step is to be able to maintain the growth and the day to day operations that are involved in

November 21, 2021
The Benefits of Outsourcing Your HR Department To A Professional Company

Outsourcing your HR Department As a business owner, you may not have the time or resources to manage your human capital. You might find that you are stretched too thin or overwhelmed with HR tasks. Fortunately, there are alternatives to

A graphic showcasing a human hand reaching out to connect with a digitalized, computer-generated hand, illustrating the intersection of humanity and technology.
June 20, 2023
Outsource AI Customer Support to Expert Agents

Artificial Intelligence (AI) has revolutionized customer support.It allows businesses to respond to customer inquiries immediately, any time of the day, and provides personalized assistance in a cost-effective manner.When you outsource AI customer support, you tap into these benefits without the

Growth hacking and outsourcing.
August 23, 2021
What is Growth Hacking and Why You Should Outsource

What is Growth Hacking? Growth hacking is a method of marketing that relies on unconventional techniques to grow a business. The goal is to get a lot of people to use the product or service as quickly as possible. Growth

Social media post icons and laptop with mouse and headphones flowing
July 25, 2021
The Best Ways to Get Professional Social Media Chat Support

Social media is an extremely powerful tool to grow your business. It has the power to get you in front of millions of people and allow you to start conversations with them. But what do you do when there's a