Rancho Cucamonga, USA – November 24, 2023 – HiredSupport, a leading outsourcing customer service company, is excited to announce its recent acquisition of Smooz.io, known for its live chat tool, allowing teams to collaborate across teams with clients. The merge
Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't just great products but AMAZING customer service. Imagine if every customer felt heard, understood, and valued. Keeping up with emails, chats, and calls feels
What is the difference between page builders and WordPress? Page builders are tools or plugins designed to create and customize web pages visually, often used within the WordPress ecosystem. WordPress, on the other hand, is a content management system
By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is it vital in the modern world? In today's digital world, businesses must adapt to the changing dynamics of customer interaction. Remote customer service has
Human resources (HR) is a major department for any company. It’s no secret that human resources teams are massively overworked and under resourced. This is due to the responsibilities of HR such as recruitment, employee relations, benefits, and payroll. If
Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make
What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer support with the help of a chatbot, and consequently, increase conversions. It is added to a website in the form of code, which displays
Did you know that only 8% of conversions occur after a customer interacts with a brand for the first time? Furthermore, more than 48% of conversions take place after a person interacts with a business between four to ten times!
Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or
HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office
What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of
What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants
Table of Contents Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. You must've used them as well without realizing because they're getting smarter
Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace. In fact, a survey revealed that 89% of businesses compete primarily on customer experience, giving a massive competitive edge to businesses that deliver exceptional
Support management, a vital part of amazon store owner's business: In this article, we’ll discuss the difficulties associated with running an Amazon store and the best way to overcome them. Growing your Amazon store and reaching a more diverse customer
There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our daily life, the one our brain tunes out and ignores. It requires no effort, is involuntary, and is accidental. On the contrary, listening requires
What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first
Table of Contents Ever wonder how business giants juggle a sea of customers without ever having to hit the brakes? Or how do they manage to keep their customers so satisfied? It’s a given that when your customer base is booming,
HiredSupport is officially a certified agency partner with Tidio, one of the leading customer communication platforms. What is Tidio? Tidio is a popular customer communication and engagement platform that is designed to help businesses improve their online customer support and
HiredSupport is officially a HubSpot solutions provider, ready to help your business with HubSpot products. What is HubSpot? Before delving into what a HubSpot Solutions Provider is, let's establish what HubSpot is and why it's so highly regarded. HubSpot is
Companies often overlook the relationship between customer service and revenue. While companies believe that revenue depends on marketing and quality, customer service is equally as important. That's not just a claim - customer experience statistics reveal that a 5% increase
Facebook's potential advertising reach is 2.08 billion people, and the largest demographic of Facebook users (48.8%) is between 25 and 44, according to Hootsuite. These statistics reveal the massive potential of advertising on Facebook. However, my experience as a digital
Table of Contents The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront,
81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the customer
You're doing business wrong if, in 2023, you don't consider the odd routines of your potential customers. It isn't the 90s, when it was early to bed and early to rise. Today, consumers can look for a product or a
There's a common misconception among the business community that an in-house customer support department performs better than an outsourced one. That's not true. Nor is it true that outsourced customer service will outshine an in-house team ten out of ten
Email Customer Service Outsourcing Outsource your email support to our expert agents and get started at affordable rates within a week. Outsource Email Support Now Free Quote What is Email OutsourcingEmail outsourcing is the process of outsourcing your email customer
Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and quick and effective solutions in the future of customer service. Many also care about a company's social responsibility. Companies should see these changes as
Table of Contents As the first point of contact with customers, customer service, particularly in call centers, plays a crucial role in shaping their perceptions and attitudes toward your business.This is where the real test lies. Exceptional service can turn
The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions to its problems. According to a report, 60% of consumers between the ages of 18 to 34 use live chat on a daily basis.
Table of Contents In the rapidly evolving digital world, the role of a live chat agent has become more pivotal than ever. These agents not only represent the business but also drive customer satisfaction and business growth. Studies have shown
While most organizations emphasize the importance of good external customer service, the importance of internal customer service often goes unnoticed. Internal customer service refers to the interactions and services between the different departments of a company. When there are interdepartmental
You're doing it wrong if you’re running a business and spending on marketing while ignoring customer service. It isn't too surprising to understand that the relationship between customer service and sales is direct. Good customer service leads to more sales, and
Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer complaints and reducing tension between the customer and the company through different means to improve customer satisfaction. It can be frustrating to work with a
Table of Contents In the modern world, live chat has transformed the way businesses interact with their customers. Since our attention spans have declined massively, customers expect immediate replies and resolutions. Live chat statistics also reveal the same - the
In an eye-opening study, Deloitte discovered that 57% of businesses globally have benefited from outsourcing at least one aspect of their operations, with customer support often leading the charge. This statistic shows the changing landscape of the corporate sector. It
Facebook Ads now allow you to direct a potential client directly to your messenger where you can interact with them and offer them direct communication with your business. This is a great way to get the conversation going with a
Customer Support can define a good business from a great business. Are you available 24×7 to answer your potential customer’s questions? If not, you may be missing sales. By not offering live support 24×7, you cut off those customers who might
Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re doing something right. The next step is to be able to maintain the growth and the day to day operations that are involved in
Live chat services can increase your revenues. This is a fact. A potential customer may land on your website and have questions or comments about a product or service before they buy it. It’s crucial to them that they get
If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve come to the right place. You know how difficult it can be to find new leads. Fortunately, there are many ways to generate automotive
Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for
The housing market is a complicated place. Especially if you're not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the
Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many
The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in progress. With these qualities, leaders can do a lot more for their team members. Leadership qualities are not something that people have innately. They
Outsourcing your HR Department As a business owner, you may not have the time or resources to manage your human capital. You might find that you are stretched too thin or overwhelmed with HR tasks. Fortunately, there are alternatives to
Did you know that any organization can boost its revenue by 10-15% simply by enhancing its customer experience (CX)? Just as there's a difference between living up to expectations and exceeding them, there's a difference between good and great customer
Key Takeaways A lead is a person who shows interest in a company’s product or service. There are four types of leads: hot, warm, cold, and executive. Lead generation is the process of attracting and nurturing prospects to convert them
After Hours Answering Service Outsource your 24/7 customer service with our after hours answering service and get started within a week. Get a Free Quote Now Free Quote Table of Contents In the fast-paced world of business, there's no telling
Table of Contents As the world is evolving so is interacting with the customers. The world has become a global village and companies now are leaning towards digital means for their customer experience. You'll be glad to hear that 62%
Outsourcing for Accountants Tax season is coming up again, and many people are turning to outsourcing for assistance. This can seem overwhelming at first, but there are plenty of reasons why it’s a good idea. Here are five important reasons
Outbound calls are one of the most effective methods of prospecting. However, they can be tricky to execute well. Prospecting calls can be stressful, and you might find it difficult to stay on script. Here are some tips that will
Customer service has evolved into a crucial aspect of any business, capable of making or breaking customer loyalty. As much as 96% of customers worldwide say customer service is an important factor in their choice of loyalty to a brand.
Artificial Intelligence (AI) has revolutionized customer support.It allows businesses to respond to customer inquiries immediately, any time of the day, and provides personalized assistance in a cost-effective manner.When you outsource AI customer support, you tap into these benefits without the
Chatbot statistics reveal a significant increase in user engagement and acceptance of chatbot technology. With 1.4 billion people using messaging apps and expressing willingness to interact with chatbots, businesses have recognized the potential. B2B companies lead the adoption of chatbots,
Customer service is an underrated but crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. With the advancements in technology, chat support has emerged as a powerful tool for enhancing customer experiences. In recent years, chatbots,
Table of Contents Outsource Your Facebook Ads Now As a digital marketer with 5 years of experience, I can say it without a doubt that Facebook ads are one of the most powerful tool for businesses to reach their target
In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers
In plain words, when a customer is actively ignored by people who work at the business they're trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide
It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect
Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if
Table of Contents To know how to maximize the performance of your email campaigns, you first need to understand what contributes to their success. As a digital marketing expert with about four years of experience in crafting successful email campaigns
Looking to save some time and money? If you’re an entrepreneur, there are plenty of things you need to focus on that don’t relate to your business, so hiring someone to help can not only free up your time but
You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish
Starting your own small business is a challenge. Not only do you need to figure out how to establish your brand and create a competitive product, but you also need to build an audience and find the right marketing channels.
Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable. Building your Shopify store will take time and patience, but with the right strategy you can have an extremely profitable store that brings in
Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up
You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your
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