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A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that

Top 6 Customer Support FAQ Designs that Improves Revenue
March 13, 2024
Top 6 Customer Support FAQ Designs that Improve Revenue (Updated 2024)

FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive

Customer Service Outsourcing- A Comprehensive Pricing Guide
February 27, 2024
Customer Service Outsourcing Pricing: A Comprehensive Guide

When you think about outsourcing customer service, it's like finding the right partner for a crucial

Answering Services for Small Businesses
February 19, 2024
7 Best Answering Services for Small Businesses in 2024

Want to make your customers come back for more? Better service?  High-quality products?  Amazing marketing? You

Outsourcing Shopify Customer Service
February 15, 2024
Outsourcing Shopify Customer Service: Everything You Need to Know [2024]

Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't

Top 10 Call Center Outsourcing Companies
February 14, 2024
Top 10 Call Center Outsourcing Companies [Updated 2024]

How do you skyrocket your business to new levels of success? It's all about smart moves,

February 4, 2024
Page Builders vs. WordPress: Which is Better?

  What is the difference between page builders and WordPress? Page builders are tools or plugins

December 27, 2023
Top 10 Contact Center Outsourcing Companies In 2024

Table of Contents No matter what type of business you run, when it comes to succeeding

December 15, 2023
Top 10 Technical Support Outsourcing Companies in 2024

Table of Contents Ever wonder how business giants juggle a sea of customers without ever having

December 3, 2023
Call Center Outsourcing: How To Do It The Right Way

Table of Contents The satisfaction of knowing that your customers are getting the help they need,

An image of computers on a long table, suggesting technical support.
November 30, 2023
Technical Support Outsourcing: Everything You Need to Know

Table of Contents If you look at the current economy and how expensive it is to

November 24, 2023
HiredSupport Acquires Smooz.io Live Chat Tool

Rancho Cucamonga, USA – November 24, 2023 – HiredSupport, a leading outsourcing customer service company, is

Improve customer service in a call center blog image
September 6, 2023
How to Improve Customer Service in a Call Center

Table of Contents As the first point of contact with customers, customer service, particularly in call

A customer shouting at his phone, depicting bad customer service on the other end of the line.
August 29, 2023
5 Tips From Experts on How to Fix Bad Customer Service

Table of Contents Are you looking to fix bad customer service that your business is suffering

Animated image of couples fighting to depict a conflict.
August 16, 2023
20 Proven Customer Service Conflict Resolution Tips

Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer

Banner image for a blog that discusses how customer service affects sales.
August 15, 2023
5 Ways How Customer Service Affects Sales With Stats

You're doing it wrong if you’re running a business and spending on marketing while ignoring customer

A guy listening intently, showing the importance of active listening.
August 8, 2023
7 Key Principles of Active Listening in Customer Service

There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our

A remote customer service agent smiling at the camera
August 3, 2023
What is Remote Customer Service? Comprehensive Guide 2024

By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is

An image defining business process outsourcing (bpo) companies
July 27, 2023
BPO Customer Service: The New Wave in Business Outsourcing

Imagine being a master chef, but instead of creating culinary masterpieces, you're stuck peeling potatoes all

A young woman is purchasing items from the internet using her credit card, depicting e-commerce sales.
July 24, 2023
10 Proven Ways to Increase Your E-Commerce Sales in 2023

Online paid advertisements (PPC) are like a sprint. They get you where you want to go

Customer making a purchase from a friendly and patient customer service representative at a store checkout counter.
July 20, 2023
5 Reasons Why Patience is Important in Customer Service

Good things come to those who wait, patience is a virtue, slow and steady wins the

A group of happy employees celebrating, depicting the joy of good internal customer service
July 14, 2023
10 Proven Ways to Improve Internal Customer Service

While most organizations emphasize the importance of good external customer service, the importance of internal customer

Multichannel support vs omnichannel support
July 11, 2023
10 Key Differences Between Good and Great Customer Service

Did you know that any organization can boost its revenue by 10-15% simply by enhancing its

An after hours answering service agent smiling wearing a headset.
July 7, 2023
After Hours Answering Service – 24/7 Support and Coverage

After Hours Answering Service Outsource your 24/7 customer service with our after hours answering service and

Image of a laptop with the words 'Lead Generation' prominently displayed on its screen, symbolizing the use of digital technology in generating business leads.
July 5, 2023
The Ultimate Guide to Lead Generation Success + Tips

Key Takeaways A lead is a person who shows interest in a company’s product or service.

A graphic showcasing a human hand reaching out to connect with a digitalized, computer-generated hand, illustrating the intersection of humanity and technology.
June 20, 2023
Outsource AI Customer Support to Expert Agents

Artificial Intelligence (AI) has revolutionized customer support.It allows businesses to respond to customer inquiries immediately, any

A cheerful customer support agent smiling while working, embodying positivity and readiness to assist.
June 16, 2023
In-house vs Outsourced Customer Support: Cost-Benefit Analysis

There's a common misconception among the business community that an in-house customer support department performs better

Featured image for a blog titled How Chatbots Will Transform Customer Service Featured Image
June 12, 2023
How Chatbots Will Transform Customer Service and Chat Support

Customer service is an underrated but crucial aspect of any business, as it directly impacts customer

Featured image for a blog titled "How to Deal with Difficult Customers"
June 9, 2023
How to Deal With Difficult Customers – Tips and Examples

Customer service has evolved into a crucial aspect of any business, capable of making or breaking

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a

Blog image for "how to outsource Facebook ads"
June 2, 2023
How to Outsource Facebook Ads and Maximize Your Digital ROI

Table of Contents Outsource Your Facebook Ads Now As a digital marketer with 5 years of

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all

Featured image for blog titled Latest Chatbot Statistics and Facts 2023
May 25, 2023
50 Latest Chatbot Statistics and Facts in 2023

Chatbot statistics reveal a significant increase in user engagement and acceptance of chatbot technology. With 1.4

A chat support agent smiling at the camera, banner image of future of customer service blog
May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations

Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and

call center agent smiling at the camera
May 12, 2023
How Inbound Call Center Services Improve Businesses

In today's hyper-connected, customer-centric world, managing customer relationships effectively is no longer just an option but

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after

Customer service agent smiling
April 25, 2023
Contact Center vs Call Center: Why is it Important in 2023?

Are you undecided about hiring a contact center or a call center for your business? So

April 13, 2023
24/7 Customer Service: Not Just a Luxury in 2023

You're doing business wrong if, in 2023, you don't consider the odd routines of your potential

April 6, 2023
Outsourced Customer Service Shopify – Boost Sales Now

Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace.

March 22, 2023
10 E-commerce Customer Service Mistakes With Solutions

81% of customers feel valued if a chat box appears while they're on a product hunt.

6 reasons why people don't buy
March 19, 2023
6 Common Reasons Why People Don’t Buy With Solutions

Did you know that only 8% of conversions occur after a customer interacts with a brand

Two customer support service representatives smile at each other
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way

March 15, 2023
15 Ways to Increase Inbound Calls and Boost Sales

Inbound calls are one of the most fruitful ways to grow your business. According to statistics,

Animated image of benefits of outsourcing live chat agents by HiredSupport
March 15, 2023
Benefits of Outsourcing Live Chat Agents for Customer Support

The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2024

As businesses expand, it becomes increasingly difficult to handle customer support in-house. Outsourcing customer support helps

The Ultimate Guide to Customer Support Outsourcing 2023
March 7, 2023
The Ultimate Guide to Customer Support Outsourcing 2023

81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically,

Featured image for a blog titled "The Great Chatbot Debate - Do Consumers Really Want Them"
June 16, 2022
The Great Chatbot Debate: Do Consumers Really Want Them?

Table of Contents Chatbots are the newest trend in customer service, as several large companies have

A man covering his ears depicting ignorance
June 16, 2022
Customer Neglect: How Businesses Lose Out by Ignoring Customers

In plain words, when a customer is actively ignored by people who work at the business

Live chat conversion ratios
June 16, 2022
The Impact of Live Chat on Conversion Ratios

Customer service agents are turning to live chat to make their companies more efficient, streamline their

A person working on customer experience
June 16, 2022
The Top 5 Things You Need to Know About CX

Businesses are always looking to improve their customer experience (CX) to get more leads and keep

An animation of a person depicting live chat KPIs
May 8, 2022
5 Ways to Maximize Success Through Live Chat KPIs

Table of Contents As the world is evolving so is interacting with the customers. The world

A team discussing workflows
May 8, 2022
How to Streamline Your Customer Service Workflow

Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years

A person showing productivity by having a lot of tasks
May 8, 2022
How to Outsource Live Chat Operators for Maximum Productivity

Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to

Ecommerce processes, shipping & customer support
May 8, 2022
How to Outsource Ecommerce Customer Service?

Outsourcing Ecommerce Customer Service Outsourcing eCommerce customer service can be frustrating. If you’re not careful, you

Customer support representative laughing at the camera
May 8, 2022
10 Eye-Opening Reasons to Outsource Customer Support

In an eye-opening study, Deloitte discovered that 57% of businesses globally have benefited from outsourcing at

Image of a laptop screen displaying a 'Business Growth' slide with various upward trending graphs.
May 8, 2022
The Relationship between Customer Service and Revenue

Companies often overlook the relationship between customer service and revenue. While companies believe that revenue depends

Different chat greetings in English
May 7, 2022
The Top 10 Chat Greetings

You might be surprised to learn that hi and hello are not the only chat greetings

Customer experience and reviews
May 7, 2022
What is Customer Experience and Why It Matters

Why CX Matters? The customer experience (CX) has become one of the hottest topics in business

Finding an outsourcing agency
May 7, 2022
How to Find an Outsourcing Agency

Do you need help with your business, but don’t have the budget to hire in-house employees?

February 14, 2022
9 Best Help Desk Software in 2024 According to Experts

As a leading customer support outsourcing company, we’ve tested loads of help desk software and compiled

February 10, 2022
The 10 Best Live Chat Software 2023 Reviews

What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer

February 6, 2022
Outsourcing Customer Service and Support Services in 2022

Looking to save some time and money? If you’re an entrepreneur, there are plenty of things

Shopify store management and profitability
February 6, 2022
How to Make Your Shopify Store Profitable

Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable.

how to be an amazon store manager
February 6, 2022
Steps to Become an Amazon Store Manager

Table of Contents The Amazon store platform allows you to set up your own online storefront

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources

November 21, 2021
The Benefits of Outsourcing Your HR Department To A Professional Company

Outsourcing your HR Department As a business owner, you may not have the time or resources

A person with a magnifier in data trends graph.
November 19, 2021
Customer Service Trends: How To Keep Up With New Tech, Communication Methods

Trends of Customer Service To Keep Up With Customer service has changed. The days are over

October 10, 2021
The 10 Qualities of Great Leaders That Make Them The Best

The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in

October 10, 2021
How to Outsource Customer Support For Entrepreneurs

What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or

October 10, 2021
How to Hire Customer Support: The Nuts and Bolts of Hiring the Right People

Customer support is an essential part of any business. The customer support team is often the

October 9, 2021
Why Outsourcing Real Estate Is a Great Idea: How to Save Time and Money

The housing market is a complicated place. Especially if you're not a real estate professional. In

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims

How to start a business : steps to launch your business.
September 14, 2021
How to Start a Business: Steps to Take Before You Launch

Starting your own business can be exciting, but also overwhelming. There are so many questions to

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And

Hire live chat agents.
September 8, 2021
Hire Live Chat Agents: The Best Way To Get More Customers

Running a business is hard. You need to make sure your website looks great, create an

Digital marketing with speaker and emojis exploding.
September 6, 2021
How Digital Marketing Has Changed Everything: The New Rules of Brand Engagement

Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of

Ladder going upward in the sky.
August 27, 2021
How To Succeed in Your Small Business: The Secret Sauce for Success

Starting your own small business is a challenge. Not only do you need to figure out

Growth hacking and outsourcing.
August 23, 2021
What is Growth Hacking and Why You Should Outsource

What is Growth Hacking? Growth hacking is a method of marketing that relies on unconventional techniques

Outbound calling that convert prospects.
August 19, 2021
9 Tips to Make Outbound Calls Successful and Convert

Outbound calls are one of the most effective methods of prospecting. However, they can be tricky

August 16, 2021
Inbound Calls: What They Are and Why You Should Care

In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound

Car dealership leads generation.
August 2, 2021
The Best Ways to Get Car Dealer Leads: How To Get Your Message Out There

You want to get new customers, but what if you don't know where to start? The

Virtual assistant working
July 28, 2021
What are Virtual Assistants? The Ultimate Beginner’s Guide

What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of

Social media post icons and laptop with mouse and headphones flowing
July 25, 2021
The Best Ways to Get Professional Social Media Chat Support

Social media is an extremely powerful tool to grow your business. It has the power to

Automotive car lead generation and dollars flowing out.
July 17, 2021
10 Proven Ways to Get More Automotive Leads

If you’re in the automotive industry and you’ve been wondering how to get more leads, you’ve

Facebook ads and messsenger support interactions.
July 12, 2021
Maximize Conversions: Outsource Facebook Ads to Boost Sales

Facebook's potential advertising reach is 2.08 billion people, and the largest demographic of Facebook users (48.8%)

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor

E-commerce traffic lights
June 22, 2021
The Complete Guide to eCommerce Support: What You Need to Know to Get Started

How to support eCommerce businesses? E-commerce is one of the fastest-growing sectors in the industry. If

People shopping online in eCommerce store.
June 21, 2021
Amazon Store Support Management: The Secrets To Successful Support

Support management, a vital part of amazon store owner's business: In this article, we’ll discuss the

June 17, 2021
How to Outsource Customer Service? A Simple Guide For Entrepreneurs

What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external

Virtual Assistants doing various tasks.
June 8, 2021
How To Hire A Virtual Assistant? 14 Questions To Ask

Why A Virtual Assistant Is The Perfect Business Partner For Your Online Business? Covid has become

Featured post image for a blog titled "The importance of live chat" on HiredSupport
June 4, 2021
6 Reasons Why Live Chat is Important for Modern Businesses

Table of Contents In the modern world, live chat has transformed the way businesses interact with

Blog image for blog titled "10 proven strategies to be a successful live chat agent"
June 4, 2021
10 Proven Strategies to Become a Successful Live Chat Agent

Table of Contents In the rapidly evolving digital world, the role of a live chat agent

Live chat agents working toward increasing conversion ratio.
March 24, 2020
Live Chat Support Increases Conversion Rates

Live chat services can increase your revenues. This is a fact. A potential customer may land

A virtual assistant working towards outsourced tasks.
March 24, 2020
Outsource your day to day tasks with Virtual Employees

Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re

Customer interacting with the Facebook messenger.
March 24, 2020
Outsource Your Facebook Messenger Ad Interactions To Us!

Facebook Ads now allow you to direct a potential client directly to your messenger where you

CUSTOMER SERVICE OUTSOURCING EXPERTS

We can handle any task in any industry. We've seen it all.

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Outsource customer service like live chat, tickets, emails, and voice calls to the eCommerce and SaaS experts.

Leading Support As a Service Company

We’ve been recognized as a top customer service outsourcing company across many industry respected directories. We’re here for you, 24/7, 365.

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