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Customer service agent smiling
April 4, 2024
Contact Center vs. Call Center: Why is it Important in 2024?

Call and contact centres are used interchangeably, given that both exist to address customers' complaints and achieve customer success. This confusion often gets triggered in the decision making phase to either to hire a call center or a contact center

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2024

As businesses expand, it becomes increasingly difficult to handle customer support in-house. Outsourcing customer support helps you provide the best service to your customers while you focus on growing your business. Below we’ve researched and compiled a list of the

What is Customer Service in BPO
July 27, 2023
What is Customer Service in BPO – Definition, Benefits, Future.

BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to a third-party instead of hiring an in-house team. When it comes to executing a task (i.e, marketing, sales, support), a business owner has two

Customer making a purchase from a friendly and patient customer service representative at a store checkout counter.
July 20, 2023
5 Reasons Why Patience is Important in Customer Service

“satisfied customers are walking advertisements”, said James Cash Penney. According to Microsoft, 81% of businesses are competing primarily based on customer experience (CX).  That’s because customers have a lot of options today – they won’t hesitate to opt for your competitor if

Ecommerce processes, shipping & customer support
March 21, 2024
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)

When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment).  And when it

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after multiple bad experiences, even if they love the company or its product, whereas 17% will do the same after a single bad experience. Similarly,

call center agent smiling at the camera
May 12, 2023
How Inbound Call Center Services Improve Businesses

In today's hyper-connected, customer-centric world, managing customer relationships effectively is no longer just an option but a necessity for businesses. According to a study conducted by Zendesk, 87% of customers think brands need to put more effort into providing a

A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that helps the businesses by solving all the questions asked by the customers remotely. They mostly use email, online chats, phone calls or any other

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer

A person with a magnifier in data trends graph.
November 19, 2021
Customer Service Trends: How To Keep Up With New Tech, Communication Methods

Trends of Customer Service To Keep Up With Customer service has changed. The days are over of just answering the phone, taking orders, and providing technical support. Customers want quick responses, effective solutions to their problems, and personal relationships with

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all interactions a customer has with a business throughout their journey. It's not just about the quality of the product or service, but also the

Two customer support service representatives smile at each other
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved the way for online platforms that

Virtual Assistants doing various tasks.
June 8, 2021
How To Hire A Virtual Assistant? 14 Questions To Ask

Why A Virtual Assistant Is The Perfect Business Partner For Your Online Business? Covid has become a source of boom for online businesses. We have seen support interactions delay just because the backlog was huge and the current support staff

February 4, 2024
Page Builders vs. WordPress: Which is Better?

  What is the difference between page builders and WordPress? Page builders are tools or plugins designed to create and customize web pages visually, often used within the WordPress ecosystem. WordPress, on the other hand, is a content management system

December 3, 2023
Call Center Outsourcing: How To Do It The Right Way

Table of Contents The satisfaction of knowing that your customers are getting the help they need, right when they need it cannot be undermined. However, when a business starts to grow, so do the customers and their queries. On a small

December 27, 2023
Top 10 Contact Center Outsourcing Companies In 2024

Table of Contents No matter what type of business you run, when it comes to succeeding & growing, customer interaction is a massive tool you can leverage to turn things around. One of the foolproof ways to do that is

A remote customer service agent smiling at the camera
August 3, 2023
What is Remote Customer Service? Comprehensive Guide 2024

By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is it vital in the modern world? In today's digital world, businesses must adapt to the changing dynamics of customer interaction. Remote customer service has

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources teams are massively overworked and under resourced. This is due to the responsibilities of HR such as recruitment, employee relations, benefits, and payroll. If

Hire live chat agents.
September 8, 2021
Hire Live Chat Agents: The Best Way To Get More Customers

Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make

February 10, 2022
The 10 Best Live Chat Software 2023 Reviews

What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer support with the help of a chatbot, and consequently, increase conversions. It is added to a website in the form of code, which displays

6 reasons why people don't buy
March 19, 2023
6 Common Reasons Why People Don’t Buy With Solutions

Did you know that only 8% of conversions occur after a customer interacts with a brand for the first time? Furthermore, more than 48% of conversions take place after a person interacts with a business between four to ten times!

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or

A young woman is purchasing items from the internet using her credit card, depicting e-commerce sales.
July 24, 2023
10 Proven Ways to Increase Your E-Commerce Sales in 2023

Online paid advertisements (PPC) are like a sprint. They get you where you want to go faster, but require a lot of energy (investment) upfront and the race ends quickly. SEO, on the other hand, is like a marathon. It's

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

October 10, 2021
How to Outsource Customer Support For Entrepreneurs

What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of

Virtual assistant working
July 28, 2021
What are Virtual Assistants? The Ultimate Beginner’s Guide

What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants

Featured image for a blog titled "The Great Chatbot Debate - Do Consumers Really Want Them"
June 16, 2022
The Great Chatbot Debate: Do Consumers Really Want Them?

Table of Contents Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. You must've used them as well without realizing because they're getting smarter

April 6, 2023
Outsourced Customer Service Shopify – Boost Sales Now

Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace. In fact, a survey revealed that 89% of businesses compete primarily on customer experience, giving a massive competitive edge to businesses that deliver exceptional

A guy listening intently, showing the importance of active listening.
August 8, 2023
7 Key Principles of Active Listening in Customer Service

There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our daily life, the one our brain tunes out and ignores. It requires no effort, is involuntary, and is accidental. On the contrary, listening requires

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a luxury but a necessity.With the advent of new technologies and the shift in customer expectations, businesses must adapt and evolve to meet the demands

June 17, 2021
How to Outsource Customer Service? A Simple Guide For Entrepreneurs

What is Outsourcing and How Does It Work Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first

December 15, 2023
Top 10 Technical Support Outsourcing Companies in 2024

Table of Contents Ever wonder how business giants juggle a sea of customers without ever having to hit the brakes? Or how do they manage to keep their customers so satisfied? It’s a given that when your customer base is booming,

An image of computers on a long table, suggesting technical support.
November 30, 2023
Technical Support Outsourcing: Everything You Need to Know

Table of Contents If you look at the current economy and how expensive it is to hire an in-house team, the decision to outsource technical support is nothing less than a rollercoaster of contemplation, especially for companies aiming to streamline

Image of a laptop screen displaying a 'Business Growth' slide with various upward trending graphs.
May 8, 2022
The Relationship between Customer Service and Revenue

Companies often overlook the relationship between customer service and revenue. While companies believe that revenue depends on marketing and quality, customer service is equally as important. That's not just a claim - customer experience statistics reveal that a 5% increase

Facebook ads and messsenger support interactions.
July 12, 2021
Maximize Conversions: Outsource Facebook Ads to Boost Sales

Facebook's potential advertising reach is 2.08 billion people, and the largest demographic of Facebook users (48.8%) is between 25 and 44, according to Hootsuite. These statistics reveal the massive potential of advertising on Facebook. However, my experience as a digital

how to be an amazon store manager
February 6, 2022
Steps to Become an Amazon Store Manager

Table of Contents The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront,

The Ultimate Guide to Customer Support Outsourcing 2023
March 7, 2023
The Ultimate Guide to Customer Support Outsourcing 2023

81% of customers feel valued if a chatbox appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the customer

April 13, 2023
24/7 Customer Service: Not Just a Luxury in 2023

You're doing business wrong if, in 2023, you don't consider the odd routines of your potential customers. It isn't the 90s, when it was early to bed and early to rise. Today, consumers can look for a product or a

A cheerful customer support agent smiling while working, embodying positivity and readiness to assist.
June 16, 2023
In-house vs Outsourced Customer Support: Cost-Benefit Analysis

There's a common misconception among the business community that an in-house customer support department performs better than an outsourced one. That's not true. Nor is it true that outsourced customer service will outshine an in-house team ten out of ten

An animation showing email and other social media icons.
June 23, 2023
Email Customer Service Outsourcing With Expert Agents

Email Customer Service Outsourcing Outsource your email support to our expert agents and get started at affordable rates within a week. Outsource Email Support Now Free Quote What is Email OutsourcingEmail outsourcing is the process of outsourcing your email customer

A chat support agent smiling at the camera, banner image of future of customer service blog
May 18, 2023
The Future of Customer Service & 5 Rising Customer Expectations

Businesses need to adjust to their customers' changing priorities. Customers want privacy, stress social values, and quick and effective solutions in the future of customer service. Many also care about a company's social responsibility. Companies should see these changes as

Improve customer service in a call center blog image
September 6, 2023
How to Improve Customer Service in a Call Center

Table of Contents As the first point of contact with customers, customer service, particularly in call centers, plays a crucial role in shaping their perceptions and attitudes toward your business.This is where the real test lies. Exceptional service can turn

Animated image of benefits of outsourcing live chat agents by HiredSupport
March 15, 2023
Benefits of Outsourcing Live Chat Agents for Customer Support

The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions to its problems. According to a report, 60% of consumers between the ages of 18 to 34 use live chat on a daily basis.

Blog image for blog titled "10 proven strategies to be a successful live chat agent"
June 4, 2021
10 Proven Strategies to Become a Successful Live Chat Agent

Table of Contents In the rapidly evolving digital world, the role of a live chat agent has become more pivotal than ever. These agents not only represent the business but also drive customer satisfaction and business growth. Studies have shown

A group of happy employees celebrating, depicting the joy of good internal customer service
July 14, 2023
10 Proven Ways to Improve Internal Customer Service

While most organizations emphasize the importance of good external customer service, the importance of internal customer service often goes unnoticed. Internal customer service refers to the interactions and services between the different departments of a company. When there are interdepartmental

Banner image for a blog that discusses how customer service affects sales.
August 15, 2023
5 Ways How Customer Service Affects Sales With Stats

You're doing it wrong if you’re running a business and spending on marketing while ignoring customer service. It isn't too surprising to understand that the relationship between customer service and sales is direct. Good customer service leads to more sales, and

Animated image of couples fighting to depict a conflict.
August 16, 2023
20 Proven Customer Service Conflict Resolution Tips

Table of Contents What is Customer Service Conflict ResolutionConflict resolution in customer service means resolving customer complaints and reducing tension between the customer and the company through different means to improve customer satisfaction. It can be frustrating to work with a

Featured post image for a blog titled "The importance of live chat" on HiredSupport
June 4, 2021
6 Reasons Why Live Chat is Important for Modern Businesses

Table of Contents In the modern world, live chat has transformed the way businesses interact with their customers. Since our attention spans have declined massively, customers expect immediate replies and resolutions. Live chat statistics also reveal the same - the

Customer support representative laughing at the camera
May 8, 2022
10 Eye-Opening Reasons to Outsource Customer Support

In an eye-opening study, Deloitte discovered that 57% of businesses globally have benefited from outsourcing at least one aspect of their operations, with customer support often leading the charge. This statistic shows the changing landscape of the corporate sector. It

A virtual assistant working towards outsourced tasks.
March 24, 2020
Outsource your day to day tasks with Virtual Employees

Sometimes a business is outgrowing itself too fast! This is a good problem to have! It means you’re doing something right. The next step is to be able to maintain the growth and the day to day operations that are involved in

How to start a business : steps to launch your business.
September 14, 2021
How to Start a Business: Steps to Take Before You Launch

Starting your own business can be exciting, but also overwhelming. There are so many questions to consider: What if it fails? How do I get started? How do I know what to do first? There is no one-size-fits-all answer for

October 9, 2021
Why Outsourcing Real Estate Is a Great Idea: How to Save Time and Money

The housing market is a complicated place. Especially if you're not a real estate professional. In order to sell or buy a home, you have to research the area and compare prices. You also have to put in all the

October 10, 2021
How to Hire Customer Support: The Nuts and Bolts of Hiring the Right People

Customer support is an essential part of any business. The customer support team is often the first face that customers see, and their success can often mean the difference between a loyal customer and a one-time customer. With so many

October 10, 2021
The 10 Qualities of Great Leaders That Make Them The Best

The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in progress. With these qualities, leaders can do a lot more for their team members. Leadership qualities are not something that people have innately. They

November 21, 2021
The Benefits of Outsourcing Your HR Department To A Professional Company

Outsourcing your HR Department As a business owner, you may not have the time or resources to manage your human capital. You might find that you are stretched too thin or overwhelmed with HR tasks. Fortunately, there are alternatives to

Multichannel support vs omnichannel support
July 11, 2023
10 Key Differences Between Good and Great Customer Service

Did you know that any organization can boost its revenue by 10-15% simply by enhancing its customer experience (CX)? Just as there's a difference between living up to expectations and exceeding them, there's a difference between good and great customer

Image of a laptop with the words 'Lead Generation' prominently displayed on its screen, symbolizing the use of digital technology in generating business leads.
July 5, 2023
The Ultimate Guide to Lead Generation Success + Tips

Key Takeaways A lead is a person who shows interest in a company’s product or service. There are four types of leads: hot, warm, cold, and executive. Lead generation is the process of attracting and nurturing prospects to convert them

An after hours answering service agent smiling wearing a headset.
July 7, 2023
After Hours Answering Service – 24/7 Support and Coverage

After Hours Answering Service Outsource your 24/7 customer service with our after hours answering service and get started within a week. Get a Free Quote Now Free Quote Table of Contents In the fast-paced world of business, there's no telling

An animation of a person depicting live chat KPIs
May 8, 2022
5 Ways to Maximize Success Through Live Chat KPIs

Table of Contents As the world is evolving so is interacting with the customers. The world has become a global village and companies now are leaning towards digital means for their customer experience. You'll be glad to hear that 62%

Outsourcing for accountants.
September 4, 2021
5 Important Reasons You Should Outsource Accounting Services

Outsourcing for Accountants Tax season is coming up again, and many people are turning to outsourcing for assistance. This can seem overwhelming at first, but there are plenty of reasons why it’s a good idea. Here are five important reasons

Featured image for a blog titled "How to Deal with Difficult Customers"
June 9, 2023
How to Deal With Difficult Customers – Tips and Examples

Customer service has evolved into a crucial aspect of any business, capable of making or breaking customer loyalty. As much as 96% of customers worldwide say customer service is an important factor in their choice of loyalty to a brand.

A graphic showcasing a human hand reaching out to connect with a digitalized, computer-generated hand, illustrating the intersection of humanity and technology.
June 20, 2023
Outsource AI Customer Support to Expert Agents

Artificial Intelligence (AI) has revolutionized customer support.It allows businesses to respond to customer inquiries immediately, any time of the day, and provides personalized assistance in a cost-effective manner.When you outsource AI customer support, you tap into these benefits without the

Featured image for blog titled Latest Chatbot Statistics and Facts 2023
May 25, 2023
50 Latest Chatbot Statistics and Facts in 2023

Chatbot statistics reveal a significant increase in user engagement and acceptance of chatbot technology. With 1.4 billion people using messaging apps and expressing willingness to interact with chatbots, businesses have recognized the potential. B2B companies lead the adoption of chatbots,

Featured image for a blog titled How Chatbots Will Transform Customer Service Featured Image
June 12, 2023
How Chatbots Will Transform Customer Service and Chat Support

Customer service is an underrated but crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. With the advancements in technology, chat support has emerged as a powerful tool for enhancing customer experiences. In recent years, chatbots,

Blog image for "how to outsource Facebook ads"
June 2, 2023
How to Outsource Facebook Ads and Maximize Your Digital ROI

Table of Contents Outsource Your Facebook Ads Now As a digital marketer with 5 years of experience, I can say it without a doubt that Facebook ads are one of the most powerful tool for businesses to reach their target

August 16, 2021
Inbound Calls: What They Are and Why You Should Care

In the world of telecommunications, the terms "inbound" and "outbound" calls are frequently used. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, which customers

A man covering his ears depicting ignorance
June 16, 2022
Customer Neglect: How Businesses Lose Out by Ignoring Customers

In plain words, when a customer is actively ignored by people who work at the business they're trying to engage with, it is called customer neglect. Your customers are just that — customers. That means they pay you to provide

Customer service skills to make your customer happy.
September 11, 2021
Customer Service Skills to Keep Your Customers Happy

It's the age of social media. We all have to be customer service representatives now. And yet, as a company, you can't just tweet your way out of a bad situation. You need to go the extra mile and connect

Digital marketing with speaker and emojis exploding.
September 6, 2021
How Digital Marketing Has Changed Everything: The New Rules of Brand Engagement

Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of marketing available to brands today. Here, are some tips for how to use digital marketing to promote your brand and engage your customers. What

Live chat conversion ratios
June 16, 2022
The Impact of Live Chat on Conversion Ratios

Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if

June 16, 2022
How to Maximize the Performance of Your Email Campaigns

Table of Contents To know how to maximize the performance of your email campaigns, you first need to understand what contributes to their success. As a digital marketing expert with about four years of experience in crafting successful email campaigns

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