Blog

March 22, 2023
E-commerce Customer Service: Common Mistakes and Solutions

Table of Contents Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum

6 reasons why people don't buy
March 19, 2023
6 Common Reasons Why People Don’t Buy And Their Solutions

Did you know that only 8% of conversions occur after a customer interacts with a brand for the first time? Furthermore, more than 48% of conversions take place after a person interacts with a business between four to ten times!

A person touching SaaS with its features shown as a circle around SaaS .
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved way for online platforms that provide

Animated image of benefits of outsourcing live chat agents by HiredSupport
March 15, 2023
Benefits of Outsourcing Live Chat Agents for Customer Support

The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions to its problems. According to a report, 60% of consumers between the ages of 18 to 34 use live chat on a daily basis.

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2023

As businesses expand, it becomes increasingly difficult to handle customer support in-house. Outsourcing customer support helps you provide the best service to your customers while you focus on growing your business. Below we’ve researched and compiled a list of the

The Ultimate Guide to Customer Support Outsourcing 2023
March 7, 2023
The Ultimate Guide to Customer Support Outsourcing 2023

Did you know that 88% of customers in 2022 had higher expectations for customer support than they had compared to the last year? What's more, 83% of small businesses will maintain or increase their spending on outsourced business services in

how to be an amazon store manager
February 6, 2022
Steps to Become an Amazon Store Manager

Table of Contents The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront,

July 23, 2021
15 Ways to Increase Inbound Calls and Boost Sales

Inbound calls are one of the most fruitful ways to grow your business. According to statistics, on average, inbound calls close 33 times faster than a web lead and 4-5 times faster than an outbound call. Other than that, you

Facebook ads and messsenger support interactions.
July 12, 2021
Outsourcing Facebook Ads: A Cheaper, Easier Way to Boost Sales

Table of Contents Facebook ads have been a common source of confusion for many marketers. It can be a bit tricky knowing how to use them. However, Facebook advertising has proven to be one of the most cost-effective and efficient

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or

D

Thinking About Outsourcing?

Get a 24/7 support team that will increase your customer satisfaction, decrease response time, and increase your ROI.