E-commerce Customer Service: Common Mistakes and Solutions
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6 Common Reasons Why People Don’t Buy And Their Solutions
Did you know that only 8% of conversions occur after a customer interacts with a brand for the first time? Furthermore, more than 48% of conversions take place after a person interacts with a business between four to ten times!
The Complete Guide to SaaS Customer Support and Success
First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved way for online platforms that provide
Benefits of Outsourcing Live Chat Agents for Customer Support
The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions to its problems. According to a report, 60% of consumers between the ages of 18 to 34 use live chat on a daily basis.
Top 10 Customer Service Outsourcing Companies 2023
As businesses expand, it becomes increasingly difficult to handle customer support in-house. Outsourcing customer support helps you provide the best service to your customers while you focus on growing your business. Below we’ve researched and compiled a list of the
The Ultimate Guide to Customer Support Outsourcing 2023
Did you know that 88% of customers in 2022 had higher expectations for customer support than they had compared to the last year? What's more, 83% of small businesses will maintain or increase their spending on outsourced business services in
Steps to Become an Amazon Store Manager
Table of Contents The Amazon store platform allows you to set up your own online storefront for other Amazon shoppers to browse and purchase products from. As an Amazon store manager, you’ll be responsible for building and maintaining the storefront,
15 Ways to Increase Inbound Calls and Boost Sales
Inbound calls are one of the most fruitful ways to grow your business. According to statistics, on average, inbound calls close 33 times faster than a web lead and 4-5 times faster than an outbound call. Other than that, you
Outsourcing Facebook Ads: A Cheaper, Easier Way to Boost Sales
Table of Contents Facebook ads have been a common source of confusion for many marketers. It can be a bit tricky knowing how to use them. However, Facebook advertising has proven to be one of the most cost-effective and efficient
Shopify Store Customer Service: The Complete Guide
Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or