Outsource Your Customer Support to the Experts

Top 10 BPO Companies in Phoenix
July 12, 2024
Top 10 BPO Companies in Phoenix

If you running a business and need more help, hiring new employees in the USA is very expensive. The average salary for a customer service representative in the USA is about $36,000 per year. However, if you opt for business

Top 10 BPO companies in Tennessee
July 12, 2024
Top 10 BPO companies in Tennessee

Imagine saving money like this: hiring virtual agents in the USA costs around $25 per hour, while a skilled worker in a qualified BPO company can cost as low as [start_hr]. That's a whopping difference of $18 per hour!  Business

Top BPO Companies in Charlotte
July 10, 2024
Top 10 BPO Companies in Charlotte

Working with a BPO can save your company a lot of money. For example, hiring an employee in the USA can cost around $30 per hour. However, hiring an employee in an underdeveloped country can be as low as .

HiredSupport stands at the top among the top BPO companies in New York. Learn More.
July 10, 2024
Top 10 BPO Companies in New York

Business process outsourcing (BPO) is a smart way for companies to save money. For example, hiring an employee in the USA costs about $60,000 per year, while hiring someone in a developing country might cost only $10,000 per year. That’s

Top BPO Companies in Florida
July 10, 2024
Top 10 BPO Companies in Florida

Outsourcing can save a lot of money for your business. For example, hiring a customer service representative in the USA might cost you around $40,000 per year. But if you hire someone from a country like Pakistan or India, it

Top Nearshore Outsourcing Companies in Los Angeles
July 9, 2024
Top Nearshore Outsourcing Companies in Los Angeles

Nearshore outsourcing is finding customer support agents and data annotation experts from the same country where your business is registered. In this blog, we will be taking the USA as an example.  In Los Angeles, as of June 2024, the

Top Appointment Setting Companies
June 27, 2024
Top 10 Appointment Setting Companies [Updated 2024]

Outsourcing appointment setting saves costs and helps you to focus on your core operations. If you are a business owner thinking about outsourcing appointment setting, we have found the top 10 appointment setting companies to select from. Before listing all

Top Outbound Call Center Companies
June 25, 2024
Top 10 Outbound Call Center Companies in 2024

Outsourcing sales and customer service operations to outbound call center companies helps businesses scale their operations, allowing them to grow their revenue while optimizing costs.  Companies can enjoy cost-saving and improve efficiency by teaming up with an outbound call center

Top 10 Sales Outsourcing Companies
June 25, 2024
Top 10 Sales Outsourcing Companies in 2024

Sales outsourcing has significantly increased in recent years. In fact, according to Grand View Research, the outsourcing market size has reached 28.65 billion in 2022 and is growing at the rate of 9.4%. If you are a business that is

Top Call centers in australia
June 28, 2024
Top 10 Call Centers in Australia [Updated 2024]

Call center outsourcing helps you to reduce the cost of human labor and helps you to focus on your core business operations. Consider this: In California, as of January 1, 2024, the minimum wage stands at $16 per hour. For

What are the 7 Communication Styles?
May 9, 2024
What are the 7 Communication Styles [Updated 2024]

Ever since humans existed on the earth, communication has been the center of our social life. It helps us to express our emotions, thoughts, and feelings for each other. There are hundreds of languages, thousands of accents, and millions of

Top Virtual Receptionist Companies
June 26, 2024
Top 10 Virtual Receptionist Companies [Updated 2024]

A virtual receptionist company has a pool of agents that make sure that none of your customers goes unanswered. Businesses often outsource their virtual receptionist operations to these companies in order to save costs and focus on their core operations.

Top Order processing Outsourcing Companies
June 26, 2024
Top 10 Order Processing Outsourcing Companies in 2024

Order process outsourcing has significantly increased in recent years because you don’t need any skilled labor for order processes, saving a lot of costs. Compare the following rates: Cost of hiring a virtual assistant in the USA: $100,742 per annum

Top 10 Third Party Verification Companies
June 26, 2024
Top 10 Third-Party Verification Companies

Third-party verification has significantly increased in recent years because business owners don’t need skilled labor for third-party verification. In fact, according to verified-market-report, third-party verification will be valued at 64.69 Billion by 2030 with a growth rate of 10.2%. If

Top Inbound Call Center Companies
June 25, 2024
Top 10 Inbound Call Center Companies in 2024

Inbound call center outsourcing has significantly increased in recent years. In fact, according to Grand View Research, the outsourcing market size reached USD 92.93 billion in 2023 and is growing at 9.1%. If you are a business that is thinking

Top Medical Billing Companies
June 24, 2024
Top Medical Billing Companies in 2024

A medical billing company helps submit and follow up on claims with health insurance providers. But finding the service provider that meets your needs is like finding a needle in a haystack, and that’s where we come in.  We have

Different Types of Data Annotation
June 14, 2024
Different Types of Data Annotation [Updated 2024]

AI has changed how businesses are done; this technology is now at the forefront of innovation and creativity. But what goes behind this technology, and how does one train an AI model such as ChatGPT? The answer is simple: Data

Top Lead Generation Companies
June 10, 2024
Top Lead Generation Companies in June 2024

Let’s be honest: sales and marketing are the fuel of any business. Both of them drive revenue, and with money in hand, businesses can even sustain the uncertain times. However, with the growing digital competition, it’s becoming increasingly difficult to

Top Virtual Assistant Companies
June 13, 2024
Top Virtual Assistant Companies [Updated 2024]

In the post-pandemic era, businesses have slowly eased into the concept of virtual assistants. Think of them as a professional who assists your customers without the cost of hiring an in-house resource.  In numbers, hiring a customer support agent would

Virtual Assistants doing various tasks.
June 8, 2021
How To Hire A Virtual Assistant? 14 Questions To Ask

Why A Virtual Assistant Is The Perfect Business Partner For Your Online Business? Covid has become a source of boom for online businesses. We have seen support interactions delay just because the backlog was huge and the current support staff

A virtual customer service representative sitting on her desk working.
March 13, 2024
What is a Virtual Customer Service Representative (CSR)

What is a Virtual Customer Service Representative A virtual customer service representative is an agent that helps the businesses by solving all the questions asked by the customers remotely. They mostly use email, online chats, phone calls or any other

Companies that Outsource Call Center Operations?
June 12, 2024
Multi-national Companies that Outsource Call Center Operations

An increasing number of businesses outsource customer support operations to call centers. In numbers, businesses can save up to 81.65% by choosing to outsource operations to call centers.  While making the decision to outsource, these companies compare the cost of

What Companies Are in the Consumer Services Field in California?
May 7, 2024
What Companies Are in the Consumer Services Field in California?

Consumer Service covers all the industries that directly serve the customers or consumers. In fact, consumer services is an umbrella with a lot of sub-categories that include retail, BPO, customer service, ecommerce and much more! So, instead of listing companies

Top Nearshore Outsourcing Companies
June 7, 2024
Top 10 Nearshore Outsourcing Companies in Jun 2024

When companies outsource their operations to agencies geographically close to their offices, it’s called nearshore outsourcing. By partnering with such a service provider, businesses can save up to 87% of their total costs. With the help of a nearshore outsourcing

20 Interesting Facts about Outsourcing
May 31, 2024
20 Interesting Facts about Outsourcing You Probably Didn’t Know

Since outsourcing has different categories, we decided to divide it into different sections and cover all the interesting facts about outsourcing under it. All of these stats show that there is a huge demand for outsourcing, and it's increasing every

10 Largest Call Center Companies in 2024
June 4, 2024
10 Largest Call Center Companies in 2024

Call centers play a vital role in bridging the gap between customers and brands alike. The larger the call center, the more impact it has on the business operations. In this blog, we will explore the largest call center companies

Top 10 Offshore Outsourcing Companies in 2024
June 4, 2024
Top 10 Offshore Outsourcing Companies in 2024

Offshore outsourcing is when businesses join hands with third-party vendors based outside their home country. Such companies can help you market your product/service at lower costs than an in-house team. For example, you can hire a customer support agent from

Contractor Onboarding - What I Learned in 10 Years
May 24, 2024
Contractor Onboarding – What I Learned in 10 Years

As the president of a leading outsourcing company, I have dealt with numerous contracts over a period of 10 years.  From my experience, mishandling your onboarding contracts can subject you to many legal consequences and may also put your business

Top 10 Most Affordable Call Centers in 2024
May 23, 2024
Top 10 Affordable Call Centers in 2024

When it comes to the affordability of call centers, there’s no better solution than to outsource to a country with lesser wages. Compare the following rates: Cost of hiring a virtual assistant in the USA: $100,742 per annum Cost of

top back office outsourcing companies
May 21, 2024
Top 10 Back Office Outsourcing Companies in 2024

Running a business takes more than just passion. It requires something extra that sets you apart from your competition. A sustainable business is one that takes measures not only in the present but also keeping in mind the future.  You

Top 10 Telemarketing Companies
May 21, 2024
Top 10 Telemarketing Companies (Updated 2024)

According to ServiceBell, telemarketing has a close rate of 20%. The companies often make their marketing plan by taking outbound calls as a part of their larger marketing plan. Moreover, most of the companies consider outsourcing telemarketing given the task

Top 10 Technical Support Outsourcing Companies in 2024
May 22, 2024
Top 10 Technical Support Outsourcing Companies in 2024

You're about to discover the crème de la crème of tech support outsourcing companies. These industry leaders are not just solving problems; they're elevating businesses to new heights.  Ready to revolutionize your tech support?  Dive into our list of the

An image of computers on a long table, suggesting technical support.
November 30, 2023
Technical Support Outsourcing: Everything You Need to Know

Table of Contents If you look at the current economy and how expensive it is to hire an in-house team, the decision to outsource technical support is nothing less than a rollercoaster of contemplation, especially for companies aiming to streamline

Top 10 Help Desk Outsourcing Companies in 2024
May 15, 2024
Top 10 Help Desk Outsourcing Companies in 2024

Simply put, help desk outsourcing lies at the heart of your customer support operations. If operations are slow, with extended wait times, help desk outsourcing would make sense to implement.  If you hire a help desk support agent, it would

What is Customer Service in BPO
July 27, 2023
What is Customer Service in BPO – Definition, Benefits, Future.

BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to a third-party instead of hiring an in-house team. When it comes to executing a task (i.e, marketing, sales, support), a business owner has two

December 3, 2023
Call Center Outsourcing: How To Do It The Right Way

Table of Contents The satisfaction of knowing that your customers are getting the help they need, right when they need it cannot be undermined. However, when a business starts to grow, so do the customers and their queries. On a small

March 15, 2023
15 Ways to Increase Inbound Calls and Boost Sales

Inbound calls are one of the most fruitful ways to grow your business. According to statistics, on average, inbound calls close 33 times faster than a web lead and 4-5 times faster than an outbound call. Other than that, you

call center agent smiling at the camera
May 12, 2023
How Inbound Call Center Services Improve Businesses

In today's hyper-connected, customer-centric world, managing customer relationships effectively is no longer just an option but a necessity for businesses. According to a study conducted by Zendesk, 87% of customers think brands need to put more effort into providing a

May 31, 2023
75 Eye-Opening Statistics on the Impact of Customer Experience

Table of Contents Understanding Customer Experience Customer experience (CX) is a broad term that encompasses all interactions a customer has with a business throughout their journey. It's not just about the quality of the product or service, but also the

Ecommerce processes, shipping & customer support
March 21, 2024
Ecommerce Customer Support Outsourcing: A Complete Guide (Updated 2024)

When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment).  And when it

March 22, 2023
10 E-commerce Customer Service Mistakes With Solutions

81% of customers feel valued if a chat box appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the

A young woman is purchasing items from the internet using her credit card, depicting e-commerce sales.
July 24, 2023
10 Proven Ways to Increase Your E-Commerce Sales in 2023

Online paid advertisements (PPC) are like a sprint. They get you where you want to go faster, but require a lot of energy (investment) upfront and the race ends quickly. SEO, on the other hand, is like a marathon. It's

Top 10 Call Centers in Florida in 2024
May 13, 2024
Top 10 Call Centers in Florida in 2024

With almost 3,723 businesses, Florida alone almost contributes $4 billion in the telemarketing and call center industry. This figure is a huge number, and it shows the amount of call centers and agents available within Florida. If you are a

Top 10 Call Centers in the Philippines
May 17, 2024
Top 10 Call Centers in the Philippines

Having call center operations in the Philippines is the next big thing in 2024. Entrepreneurs seek to reduce costs while not compromising efficiency. The country has about 700 call centers with 1.3 million customer support agents ready to pick up

Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)
May 17, 2024
Filipino Outsourcing – Pros & Cons (Are There Any Alternatives?)

The impact of globalization has made businesses reach more clients globally. You think of a business idea, launch a website, list your product/service, and it has the potential to reach globally. It isn’t just limited to technology, but has gone

7 Customer Service Types You Need to Consider in 2024!
May 16, 2024
7 Customer Service Types You Need to Consider in 2024!

Having customer service in place means better support for the company’s clients. It varies from one business to another, and different factors help develop the ideal customer acquisition strategy. If one system works for you, doesn’t mean that the same

What is Offshore Outsourcing? A Business Guide to Help you Grow
May 16, 2024
What is Offshore Outsourcing – Definition & Benefits

Simply put, offshore outsourcing is the process of outsourcing your core business activities or projects to other countries, hence the name offshore outsourcing. From small medium businesses to large enterprises, all companies take advantage of offshoring because it helps them

Top 10 IT Support Companies for Small Business
May 16, 2024
Top 10 IT Support Companies for Small Business

Fun Fact: An estimated 90% of companies choose to outsource their IT services. Think of them as an extension of your existing team, but one that’s available around the clock. If your in-house employee needs help with installation or their

How to Outsource Customer Support in 8 Simple Steps
May 15, 2024
How to Outsource Customer Support in 8 Simple Steps

With labor wages continuing to get high in the developed countries, outsourcing is expected to achieve a market volume of 0.49 trillion dollars by 2029.  You can measure the intensity of the market that by the end of 2023, HiredSupport

Customer support representative smiling - List of top 10 customer service outsourcing companies
March 9, 2023
Top 10 Customer Service Outsourcing Companies 2024

Customer service outsourcing helps business owners to save the labor cost and increase the efficiency in the processes. In fact, many companies now tries to maintain a balance between their outsourcing and in-house teams. In fact, at HiredSupport, I have

December 27, 2023
Top 10 Contact Center Outsourcing Companies In 2024

Table of Contents No matter what type of business you run, when it comes to succeeding & growing, customer interaction is a massive tool you can leverage to turn things around. One of the foolproof ways to do that is

Customer service agent smiling
April 4, 2024
Contact Center vs. Call Center: Why is it Important in 2024?

Call and contact centres are used interchangeably, given that both exist to address customers' complaints and achieve customer success. This confusion often gets triggered in the decision making phase to either to hire a call center or a contact center

Customer making a purchase from a friendly and patient customer service representative at a store checkout counter.
July 20, 2023
5 Reasons Why Patience is Important in Customer Service

“satisfied customers are walking advertisements”, said James Cash Penney. According to Microsoft, 81% of businesses are competing primarily based on customer experience (CX).  That’s because customers have a lot of options today – they won’t hesitate to opt for your competitor if

15 Proven Practices to Improve CSAT blog banner with a female customer support representative on the right
May 7, 2023
Adapt These 15 Proven Practices to Improve CSAT in 2023

PwC's 2017/18 survey revealed that 59% of US customers will walk away from a company after multiple bad experiences, even if they love the company or its product, whereas 17% will do the same after a single bad experience. Similarly,

Effective customer support strategy for business.
September 22, 2021
8 Steps to Craft an Effective Customer Support Strategy

A customer support strategy is an essential part of any business’s marketing plan. The strategy aims to reduce the number of customer service inquiries coming in while simultaneously improving the quality of responses. If your company doesn’t have a customer

A person with a magnifier in data trends graph.
November 19, 2021
Customer Service Trends: How To Keep Up With New Tech, Communication Methods

Trends of Customer Service To Keep Up With Customer service has changed. The days are over of just answering the phone, taking orders, and providing technical support. Customers want quick responses, effective solutions to their problems, and personal relationships with

Two customer support service representatives smile at each other
March 19, 2023
The Complete Guide to SaaS Customer Support and Success

First the internet and then the pandemic - not that the two are in any way similar - shifted the way businesses operated in the past. The transition from onsite to remote jobs paved the way for online platforms that

February 4, 2024
Page Builders vs. WordPress: Which is Better?

  What is the difference between page builders and WordPress? Page builders are tools or plugins designed to create and customize web pages visually, often used within the WordPress ecosystem. WordPress, on the other hand, is a content management system

A remote customer service agent smiling at the camera
August 3, 2023
What is Remote Customer Service? Comprehensive Guide 2024

By 2025, 32.6 million Americans will work remotely. What is remote customer service, and why is it vital in the modern world? In today's digital world, businesses must adapt to the changing dynamics of customer interaction. Remote customer service has

November 27, 2021
Outsourcing Human Resources: Make Your HR Team even More Efficient

Human resources (HR) is a major department for any company. It’s no secret that human resources teams are massively overworked and under resourced. This is due to the responsibilities of HR such as recruitment, employee relations, benefits, and payroll. If

Hire live chat agents.
September 8, 2021
Hire Live Chat Agents: The Best Way To Get More Customers

Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make

February 10, 2022
The 10 Best Live Chat Software 2023 Reviews

What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer support with the help of a chatbot, and consequently, increase conversions. It is added to a website in the form of code, which displays

6 reasons why people don't buy
March 19, 2023
6 Common Reasons Why People Don’t Buy With Solutions

Did you know that only 8% of conversions occur after a customer interacts with a brand for the first time? Furthermore, more than 48% of conversions take place after a person interacts with a business between four to ten times!

Shopify online customer support, sales funnel, store and dollars flowing in, customer support of shopify illustration
July 10, 2021
Shopify Store Customer Service: The Complete Guide

Here's some interesting facts - 50% of U.S. consumers have abandoned a purchase due to poor customer service, and 33% of customers say they'd switch to a competitor after a single bad experience! Customer support can be the make or

Top customer support outsourcing company 2023 Logo by Clutch for HiredSupport
December 11, 2021
Clutch Top-Rated Customer Support Outsourcing: HiredSupport

HiredSupport Reviewed on Clutch At HiredSupport, we help businesses achieve their goals through high-quality and cost-effective customer experience solutions. We’re a CX agency that provides 24/7 support for day-to-day business operations such as live chat, email, tickets, voice calls, back-office

October 10, 2021
How to Outsource Customer Support For Entrepreneurs

What is Outsourcing Outsourcing is the process of hiring an external service to perform a task or provide a product in place of a product or service that was traditionally provided in-house. When you first start your own business, one of

Virtual assistant working
July 28, 2021
What are Virtual Assistants? The Ultimate Beginner’s Guide

What are Virtual Assistants? The Ultimate Beginner's Guide How do you feel about the idea of having a personal assistant? Do you think it sounds like a luxurious experience or perhaps a little too high-maintenance? For some people, virtual assistants

Featured image for a blog titled "The Great Chatbot Debate - Do Consumers Really Want Them"
June 16, 2022
The Great Chatbot Debate: Do Consumers Really Want Them?

Table of Contents Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. You must've used them as well without realizing because they're getting smarter

April 6, 2023
Outsourced Customer Service Shopify – Boost Sales Now

Top-notch levels of customer service can be the key to success in today’s competitive e-commerce marketplace. In fact, a survey revealed that 89% of businesses compete primarily on customer experience, giving a massive competitive edge to businesses that deliver exceptional

A guy listening intently, showing the importance of active listening.
August 8, 2023
7 Key Principles of Active Listening in Customer Service

There's a striking difference between hearing and listening. Hearing is simply the noise we hear during our daily life, the one our brain tunes out and ignores. It requires no effort, is involuntary, and is accidental. On the contrary, listening requires

Customer experience strategy blog featured image
June 6, 2023
What is Customer Experience Strategy and How to Implement It

Table of Contents I always stress this - a customer experience strategy is no longer a luxury but a necessity.With the advent of new technologies and the shift in customer expectations, businesses must adapt and evolve to meet the demands