Inbound calls are one of the most fruitful ways to grow your business. According to statistics, on average, inbound calls close 33 times faster than a web lead and 4-5 times faster than an outbound call. Other than that, you
Looking to save some time and money? If you’re an entrepreneur, there are plenty of things you need to focus on that don’t relate to your business, so hiring someone to help can not only free up your time but
You want to get new customers, but what if you don't know where to start? The car industry is extensive with many different types of dealerships and models. A lot of the time it might feel like a big fish
Starting your own small business is a challenge. Not only do you need to figure out how to establish your brand and create a competitive product, but you also need to build an audience and find the right marketing channels.
Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable. Building your Shopify store will take time and patience, but with the right strategy you can have an extremely profitable store that brings in
Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up
You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a
81% of customers feel valued if a chat box appears while they're on a product hunt. Practically, only 19% think that customer support in today's world exceeds their expectations. While these stats tell us about the inadequate state of the