Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up
You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a
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